Trac proudly powers the recruitment for
London Ambulance Service NHS Trust
The London Ambulance Service NHS Trust (LAS) is the largest free ambulance service in the world, caring for more than one-and-a-half million patients every year.
We are the only London-wide NHS Trust and are at the frontline of the NHS in the capital. We serve an area of approximately 620 square miles. Broadly speaking, this is the whole area within the M25.
We have two main functions - the provision of an Accident and Emergency service to respond to 999 calls and our Patient Transport Service, which performs an important role in taking patients to and from their hospital appointments.
In addition, we also manage the Emergency Bed Service, which co-ordinates registers of specialised care facilities available across London, along with some national monitoring services.
Closed for applications on: 17-May-2021 00:00
Vacancy status: Closed
Closed for applications on: 17-May-2021 00:00
- London Ambulance Service NHS Trust
- 220 Waterloo Road
- SE1 8SD
- Major / Minor Region
Contract type & working pattern
- Secondment: 12 months (Fixed Contract)
- Full time - 37.5 hours per week
- £45,780 - £51,393 Per annum inclusive of HCAS
- Salary period
- (NHS AfC: Band 7)
- Main area
- Scheduling Department
- Interview date
London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 8,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.
In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.
Reporting to the Head of Scheduling and in partnership with a second Scheduling Manager this role offers the post holder the opportunity to be involved at the heart of scheduling in a busy, challenging and fast-moving environment. It will suit a highly motivated, proactive, experienced manager who enjoys being part of a team. This important and responsible position provides scheduling expertise and oversight to the delivery of core and relief staff across the Trust. You will be accountable for the smooth running of a busy department. With commitment to excellence at the heart of everything we do, you will ensure best practice is followed in the scheduling department. You will deliver a cost effective service within agreed budgets. You will work closely with other management groups across the Trust and work towards meeting their requirements.
This vacancy would suit a general manager who enjoys working in a pressurised environment with a large team reporting to them.
We are a large team comprising of 50+ staff. We are centrally based in Waterloo, SE1 which has excellent commuting links (overgound, underground, DLR links, bus) all within a few minutes’ walk. Based at our main Headquarters, we have excellent facilities nearby – shops/restaurants/parks.
Responsible for the management of resources to achieve best possible Operational and 999/111 Integrated Urgent Care cover within a large geographical area, impacting directly on patient care and service performance.
- Line manage 9 Senior Resource Coordinators and 40 Resource Coordinator for the main strands of the department. Undertake regular review meetings ensuring KPI’s are met, statutory and mandatory training is complete and their appraisals are undertaken.
- Oversee the welfare of staff including managing absence and promoting general wellbeing.
- Work with management information to ensure the data developed includes all necessary information.
Working for our organisation
· The team is currently part home working due to COVID and part office based and this may continue. You will attend meetings at various locations across the Trust estate as part of your role.
NHS pension scheme
Round the clock Wellbeing support
Interest free travel season ticket loan
A minimum of 27 days’ holiday each year, increasing with service
Personal and professional development and training opportunities
Salary sacrifice cycle-to-work scheme
Car leasing scheme
Access to NHS discounts
‘Applicants should familiarise themselves with the new NHS pay progression system introduced from 1 April 2019 as well as the ‘NHS pay deal’ regarding moves from Annex 5 (previously Annex E) to section 2 unsocial hours provision when considering new posts in the NHS.’
Detailed job description and main responsibilities
The Scheduling Manager will be responsible for monitoring operational and control room performance and implementation of performance improvement strategies.
· The post holder will work closely with Senior Management, Business Intelligence and Forecast and planning to ensure the resourcing of cover meet the predicted demand whilst ensuring its Quality and Governance.
· Developing highly complex plans and actions for the Scheduling Department; informing, influencing and working with management teams to deliver solutions and adjusted operational practices to improve performance to meet operational needs.
· Managing compliance against statutory and regulatory standards ensuring appropriate skill combination is maintained.
· Working closely with colleagues from other ambulance trusts, the wider NHS, other directorates and departments to benchmark and apply best practice across London.
· To manage complex and challenging discussions to ensure compliance to a range of contractual requirements.
· Sharing knowledge and understanding of resourcing practices in the National Resource Manager Forum.
· Communicate highly complex and sometimes contentious information to the department and provide updates on any changes which affect the department. Use persuasive and reassurance skills to make the required changes if barriers for change are challenged.eg regularly changing/variations of skill matrix involving several components which may sometimes conflict with personal preference and needs to be communicated extremely delicately where there are potential for significant barriers of acceptance.
· Use excellent and highly developed communication skills when presenting information to Senior Leadership delivery group about the trust resource position against its performance targets.
· Being a role model/leader demonstrating effective and appropriate behaviours in day to day operations; being flexible by demonstrating appropriate leadership styles and adapting communication to match the situation and audience.
· Deputising for Head of Scheduling when required.
· Successfully initiating, consulting and completion of Trust roster reviews requiring highly specialist knowledge.
Applicants are advised to read all the information enclosed in the advert and the supporting information before completing and submitting an application. As you complete your application please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
We reserve the right to close the application window early if we receive a high volume of suitable applications.
London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Employer.
For more information on our equalities strategy, please visit our website and review our current equalities strategy.
In addition to the basic salary for all Agenda for Change posts, London Ambulance Service NHS Trust in line with the NHS Agenda for Change provides 15% or 20% High Cost Area Supplement (HCAS) dependant on the location of your role. The supplement is subject to minimum and maximum payment.
High Cost Area Supplement (HCAS) for part time employee will be based on the part time salary.
Correspondence regarding an application will be done via email to all job applicants. Please ensure you provide current e-mail address on the job application form and please check your email inbox regularly.
If you are successful at interview and offered employment, your personal details will also be transferred into the national NHS Electronic Staff Records system.
Pre-employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra violet image and infra-red image.
The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.
If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage.
Qualifications, Accreditations, Education
- Educated to masters level or equivalent level of experience of working at a senior level in specialist area.
- Expert knowledge in a number of disciplines e.g. financial management, performance management, information systems and staff management.
- Evidence of up to date personal and professional development
- Demonstrable of advanced specialist knowledge in workforce planning.
- Extensive knowledge of specialist areas.
- Demonstrate the ability to analyse, interpret and compare a range of complex factors or situations, format solutions and implement appropriate change.
- Experience of business planning, objective setting and performance management to meet strategic goals.
- Ability to deliver and improve key operational objectives.
- Demonstrable recent or current management experience at the same or similar level.
- Ability to develop relationships with key stakeholders in an operational setting to support corporate aims and objectives.
- Experience of effective partnership working with Trade Unions. and understanding of principles of partnership working
- Experience in undertaking investigations.
- Investigating and chairing attendance meetings where the potential outcome may result in escalation and potential dismissal.
- Experience of managing budgets, ensuring accountability and best value
- Experience of delivering complex statistical reports and messages to a diverse range of people
- Recent or current working in emergency services or healthcare setting.
Knowledge and Skills
- Strong organisational skills to include planning, implementing and managing projects/initiatives with a high level of autonomy.
- Proven leadership and team working skills.
- Proven ability to motivate and inspire staff.
- Demonstrated capability to plan over short, medium and long-term timeframes and adjust plans and resource requirements accordingly.
- Managing the performance of a team.
- Prioritising conflicting demands and often unpredictable work patterns.
- Ability to demonstrate visible leadership in challenging and stressful situations.
- Investigation and report writing skills, preparation of stakeholder bulletins
- Presenting highly complex, highly sensitive or highly contentious information to internal and external groups
- Good knowledge of health & Safety and Information Governance
- Proven computer literacy in the use of business/office software packages particularly proficient in MS excel, word and outlook
- Designing and reviewing new and existing policies to ensure they meet business requirements
- Proven ability to translate strategic goals into tactical plans and to monitor progress and outcomes
- Demonstrating role model leadership behaviours and adapting styles to match situations and audiences.
- Demonstrating continuous personal development including leadership and change management.
- Being accountable for results and actions and in turn, holding others to account.
- Leading, inspiring, motivating, developing and managing staff during; - intense operational pressure; - emotional circumstances.
- Frequent requirement for prolonged concentration when analysing complex data and preparing reports
- Communicating and adapting the styles and messages to match the situation and audiences including delivering difficult information and at times, in distressing or emotional situations
- Initiating, building and maintaining relationships with internal and external key stakeholders; developing partnerships and cooperative working.
- Demonstrating a passion for delivering quality services
- Effective persuading, influencing and negotiating to achieve beneficial outcomes
- Managing and having difficult conversations with key stakeholders and staff
Further details / informal visits contact
- Gareth Hughes
- Job title
- Head of Scheduling
- Email address