Deputy Manager & Complex Case Lead
Closed for applications on: 7-Dec-2021 00:00
Vacancy status: Closed
Closed for applications on: 7-Dec-2021 00:00
- Upper Street
- 222 Upper Street
- N1 1XR
- Major / Minor Region
Contract type & working pattern
- Full time - 35 hours per week (or other arrangement by agreement)
- £45,594 - £48,576 p.a
- Salary period
- (Local Government (NJC): P05)
- Main area
- Special Educational Needs and Disabilities
- Interview date
We're determined to make Islington fairer. To create a place where everyone, whatever their background, has the opportunity to reach their potential and enjoy a good quality of life.
We also have an ambitious goal – to be the best council in the country – with every employee clear about the part they play and inspired, focused and supported to give their very best.
We want to build an organisation where employees feel valued, inspired and empowered to help us achieve our goals and provide the best services possible to our residents.
Our values and behaviours
‘Be Islington’ is about setting a clear challenge about what it means to be an Islington employee and sets the standard for every new recruit.
We ask our employees to ‘Be Islington’ – playing their part in working together for a fairer borough and to always be collaborative, be ambitious, be resourceful, and be empowering (‘CARE’).
We are looking for two Deputy Managers & Complex Case Leads to join our SEND Team in Islington. We are a multi-professional team with responsibility for managing the statutory Education, Health and Care needs assessment process. We work with children and young people aged 0-25 years and their families. We also work closely with partners, including schools, health and the voluntary sector.
The role is one that may be of interest to experienced SEND professionals who have knowledge of and experience in managing complex cases, including those in tribunal.
You will need to demonstrate an excellent knowledge of the SEND landscape and legislation and along with highly refined interpersonal skills. The role requires you to develop and maintain mutually productive relationships with colleagues, partners, agencies and most importantly children, young people and their families.
As a Deputy Manager & Complex Case Lead, you will be responsible for:
- Managing a small number of complex cases, dispute resolution including through formal mediation and appeals to the SEND Tribunal on behalf of the local authority and health partners
- Line manage a small team of three or four SEN Keyworkers responsible for new assessments or annual reviews, monitoring performance against statutory timescales, monitoring workload allocation and providing advice and guidance.
- Support Islington Council to meet its statutory duties with regard to the education of children and young people with Special Educational Needs and/or Disability (SEND)
- Provide high quality advice, guidance and support to colleagues in Pupil Services, and partner agencies, on interpreting and implementing legislation and guidance regarding children and young people who may benefit from an Education, Health and Care needs assessment and/or EHC Plan
- Lead on investigating and responding to complaints from families, councillor enquiries, and other challenges regarding the working of the SEND team
- Ensure that there are appropriate procedures in place to ensure that children and young people with EHC Plans who are being educated out of school/college settings receive the support that they require
- Represent the SEND team and/or Pupils Services at multi-agency meetings, as required
To be a Deputy Manager & Complex Case Lead you will be passionate about making a positive difference to the lives of children and young people as well as demonstrating the following skills:
- Be educated to degree level, with appropriate professional qualification/s or experience.
- Have demonstrable knowledge and understanding of legislation, statutory frameworks and policy affecting services for children, young people and families in relation to SEND.
- Have significant experience of leading on complex cases, including those in tribunal, on behalf of a local authority.
- Have experience of building and maintaining successful relationships with a range of influencers, including schools.
- Have a high level of determination, personal drive, energy and ambition to achieve challenging targets and improve outcomes.
Islington Council is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff and volunteers to share this commitment. Successful candidates will be required to undertake a Criminal Record Check.
Closing date: Monday 6th December 2021 at 23:59
Interview/Test dates: Wednesday 15th & Thursday 16th December 2021
For further details / informal visits contact:
If you would like to find out more about this exciting role, please contact;
Alan Loivette (SEND Operations Manager) 020 7527 3167, for an informal discussion
It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination.
PLEASE NOTE: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.
Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment.
We are also committed to flexible working and will consider requests where possible.
Islington Council also operates random drug or alcohol testing for safety critical roles or for where there may be just cause.
To apply for this position please use the online application process below. Please note that the council only accepts on-line applications, no CV’s or alternative forms of applications are accepted. If you are unable to use the online process please contact the Recruitment team on 020 7527 2155 or e-mail firstname.lastname@example.org
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
- relevant degree
- DBS clearance
- Substantial SEND or teaching management experience
- Team management experience or skill
- Direct work exp with SEND families and children
- Extensive experience and knowledge of SEND legislation
- Experience of multi-agency working
- Awareness, understanding and commitment to the protection and safeguarding
- Written and oral communication, including , arbitrating and reconciling differing views,
- Ability to grasp and analyse complex issues and to act effectively in relation to them, meet deadlines and manage a complex workload
- Use of IT systems effectively to produce reports, record information and monitor outcomes
- Policy knowledge around confidentiality and data sharing
Further details / informal visits contact
- Alan Loivette
- Job title
- SEND operations manager
- Email address
- Telephone number
- 020 75273167