Trac proudly powers the recruitment for
Southport and Ormskirk Hospital NHS Trust

About
The Trust comprises two hospitals: Southport & Formby District General Hospital and Ormskirk & District General Hospital.
The hospitals are fully supported by comprehensive paramedical services and other support services.
Telecommunications Operator
Closed for applications on: 1-Jul-2022 00:00
Vacancy status: Closed
Closed for applications on: 1-Jul-2022 00:00
Key details
Location
- Site
- Southport Hospital
- Address
- Town Lane
- Town
- Southport
- Postcode
- PR8 6PN
- Major / Minor Region
- Merseyside
Contract type & working pattern
- Contract
- Permanent
- Hours
- Part time - 20 hours per week
Salary
- Salary
- £18,870 - £19,918 per annum (pro rata)
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 2)
Specialty
- Main area
- Facilities
Working for Southport and Ormskirk Hospital NHS Trust offers all the benefits of coast and country living with the convenience of big city life.
We have miles of unspoilt coastline on our doorstep, attractive commuter towns, picturesque villages and stunning countryside all within easy reach. Excellent transport links mean the vibrant, historic city of Liverpool is only a short journey away. Shops, bars, restaurants, museums, galleries, a World Heritage listed waterfront and, of course, two Premiership football teams makes this a destination for travellers from across the world.
The University of Liverpool has awarded us the status of University Clinical Education Centre in recognition of the high standard of training provided for students on placement to the Trust.
We pride ourselves in providing safe, clean and friendly care, and recruit to our SCOPE values. We also offer a range of family friendly options to staff.
Job overview
To provide an efficient front line telecommunications service for patients, business callers and staff to the Southport and Ormskirk Hospital NHS Trust.
The communications operator will answer all calls in a polite and efficient manner and respond to all emergency calls in accordance with Trust and departmental procedures
Advert
Answer all external and internal calls to the switchboard speedily, courteously and in an efficient manner.
Transfer callers quickly and accurately to their required destination
Operate both the internal Ascom/ RF and external paging systems
Operate a two-way radio communication system
Work effectively as part of the Facilities Management team.
Ensure effective communications within the team including handover at the beginning and end of shift.
Working for our organisation
We pride ourselves in providing safe, clean and friendly care, and recruit to our SCOPE values. We also offer a range of family friendly options to staff.
Southport and Ormskirk Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby and West Lancashire.
Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. This includes adults’ and children’s accident and emergency services, intensive care and a range of medical and surgical specialities. Women’s and children’s services, including maternity, are provided at Ormskirk hospital.
The North West Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West, North Wales and the Isle of Man.
The Trust also provides sexual health services for the Metropolitan Borough of Sefton.
Detailed job description and main responsibilities
Please see job description and person specification for more information
Advertising Date: 20th June 2022
Closing Date: 28th June 2022
Shortlisting Date: 1st July 2022
Interview Date: 4th July 2022
Please apply on-line and expect all future correspondence relating to your application via e-mail. This includes 'Invitation to Interview', so it is important you check your e-mail account on a regular basis.
Trust policy is that we do not pay interview expenses.
Should your application be successful we will require a reference/references covering a minimum period of 3 years from your current/most recent employer. Wherever possible provide an e-mail address for your referees.
If you are shortlisted we are required to check your documents to establish both your identity and your right to work in this country at interview. We require at least one item of photographic documentation. A list of acceptable documents can be viewed in "Further Links".
Non EEC Overseas candidates wishing to apply would require immigration sponsorship. You can self assess the likelihood of obtaining a Certificate of Sponsorship for this post. Please follow the link at the bottom of the advert to the UKBA website.
You will be required to complete a 'Declaration of Fitness to Practice' form if the post requires a DBS, and return it prior to interview. Trust policy is that we charge successful applicants for all DBS fees.
In submitting an application, you authorise Southport & Ormskirk Hospital NHS Trust to confirm any previous NHS service via the ESR IAT process or paper Staff Transfer form, should you be appointed.
We reserve the right to close the job early should we receive a high volume of applications.
We are unable to respond to all applicants. If you are selected for interview you will be advised within maximum of four weeks.
Southport & Ormskirk NHS Trust are proud to be an inclusive employer who actively recruits new staff from a diverse community ensuring that applications are welcome from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy, maternity, race, religion or belief.
We embrace and celebrate diversity and work hard to ensure any form of unlawful discrimination is eliminated across the entire workforce.
The Equality Act 2010 protects disabled people, including those with long term health conditions, learning disabilities and hidden disabilities such as dyslexia. We are a Disability Confident Employer therefore should you inform us you have a disability, we would like to support you with any reasonable adjustments throughout the application process and/or your interview. Please do not hesitate to contact the recruitment team via soh-tr.recruitment@nhs.net who can assist you further.
We look forward to receiving your application!
Person specification
Essential
Essential criteria
- NHS experience
- IT
- Skills & abilities
Desirable criteria
- Switchboard experience
- ECDL
- Customer service experience
Desirable
Desirable criteria
- A - C grades
- NHS experience
- Customer service
Essential
Essential criteria
- Achieved grades
- Customer service experience
Documents
Further details / informal visits contact
- Name
- Angela Hunt
- Job title
- Access Control Manager
- Email address
- Angela.hunt7@nhs.net
- Telephone number
- 01695 656139
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
You can search for similar jobs on the employer's job board, or visit our national jobs board Health Jobs UK.