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London Ambulance Service NHS Trust
About
The London Ambulance Service NHS Trust (LAS) is the largest free ambulance service in the world, caring for more than one-and-a-half million patients every year.
We are the only London-wide NHS Trust and are at the frontline of the NHS in the capital. We serve an area of approximately 620 square miles. Broadly speaking, this is the whole area within the M25.
We have two main functions - the provision of an Accident and Emergency service to respond to 999 calls and our Patient Transport Service, which performs an important role in taking patients to and from their hospital appointments.
In addition, we also manage the Emergency Bed Service, which co-ordinates registers of specialised care facilities available across London, along with some national monitoring services.
Senior Clinical Advisor (Paramedic/Nurse) - 111/IUC
Closed for applications on: 21-Jul-2022 00:00
Vacancy status: Closed
Closed for applications on: 21-Jul-2022 00:00
Key details
Location
- Site
- Croydon / Barking
- Town
- Croydon / Barking
- Postcode
- IG11 8HG
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full Time/Part Time)
Salary
- Salary
- £37,152 - £43,994 per annum pro rata (Inc HCAS)
- Salary period
- Yearly
- Grade
- (Band 6)
Specialty
- Main area
- Integrated Urgent Care
London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 9,000 people who work or volunteer, across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.
In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe.
As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
By 2023 we will improve outcomes and experiences for all our patients by providing the right care to patients at the right time, and in the most cost effective way. This will mean up to 122,000 fewer patients being taken to emergency departments when their needs could be better met in a different way, and we will deliver significant efficiencies in avoided costs to the urgent and emergency care sector.
Job overview
This is an exciting time to join our Integrated Urgent and Emergency Care team due to continuous development within the service.
As a clinical advisor, you will be responsible for the assessment of patients’ health and clinical needs, by utilising your professional clinical knowledge and experience with support of the NHS Pathways decision support software. You will be competent to deliver care via clinical telephone assessment, to a diverse range of patients in our Clinical Assessment Service. You will be confident in your critical thinking skills which will enable you to provide assessment, medication advice and health information, enabling patients to access the appropriate level of care or to provide advice to manage their symptoms at home.
In this role, you will have a good awareness of the performance and clinical governance standards required both personally and for the service, and continually strive to exceed these targets within all relevant clinical safety frameworks. You will work within our multi-disciplinary team to provide excellent care to patients.
You will need to have a professional clinical qualification and have active NMC or HCPC registration.
Experience in primary, acute or the ambulance setting is crucial for this role along with evidence of commitment to continuing professional development.
Advert
As a clinical point of contact for patients accessing the London Ambulance Service NHS 111 service, you will have excellent communication skills and the ability to work under pressure whilst remaining calm and professional.
You will have the support of the NHS Pathways tool, but your confidence in patient assessment and discharging care is crucial.
You will be required to keep accurate records of patient interaction during the consultation.
You will be expected to demonstrate leadership and to act as a mentor or preceptor for junior colleagues.
This is a 24/7 role and there is a requirement to work a variety of shifts including evenings, nights, weekends and bank holidays. Unsocial hours are payable. Part-time hours will be considered in line with service requirements.
Candidates who are successful at the interview will be given full training for the role. The initial classroom training will be from 0900-1700 and takes place over a three-week period. This will be followed by two weeks of mentoring in the 111 call centre which encompasses out of hours working. This mentoring can be undertaken on mutually agreed part-time hours if required.
Following a short period of consolidation working as a health advisor, you will return to the classroom environment to learn the clinical elements of the role. Another period of mentoring will take place, after which you will be audited for sign-off to work as a clinical advisor.
Working for our organisation
London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.
We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.
As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Detailed job description and main responsibilities
The post holder will be responsible for the assessment of health and clinical needs, utilising professional clinical judgement, supported by decision support software. This requires generalist and specialist skills to assess and deliver care to patients across all age groups in an e-health (contact centre) environment.
The post holder will provide assessment, medication advice, and health information supporting individuals to access the appropriate level of care including advice to manage their symptoms at home.
The post holder will be responsible for the supervision, teaching, preceptoring and mentoring of other staff which may include students, Assistant Practitioners and Band 5 Clinicians.
Key Responsibility Areas
- To act as a professional role model at all times
- Develop and maintain expertise, practice and competence in the role of senior nurse advisor.
- To provide a skilled and effective assessment of patients presenting clinical needs through telephone consultation, with the support of the clinical assessment software, throughout which the nurse is required to be accountable for using professional judgement at all times.
- To apply critical analysis to the synthesis of complex information during the care process to provide accurate advice and health information to patients in order to empower them to act upon the advice given.
- Current awareness of policies and utilisation of acquired skills in mental health, child protection, medication enquiries and other aspects of general healthcare as required for the role.
- Works independently and is responsible and accountable for managing their own approach to workload, risk assessment and risk management
London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Committed Employer.
For more information on our equalities strategy, please visit our website and review our current equalities strategy.
In addition to the basic salary for all Agenda for Change posts, London Ambulance Service NHS Trust in line with the NHS Agenda for Change provides 15% or 20% High Cost Area Supplement (HCAS) dependant on the location of your role. The supplement is subject to minimum and maximum payment.
High Cost Area Supplement (HCAS) for part time employee will be based on the part time salary.
Correspondence regarding an application will be done via email to all job applicants. Please ensure you provide a current e-mail address on the job application form and please check your email inbox regularly.
If you are successful at interview and offered employment, your personal details will also be transferred into the national NHS Electronic Staff Records system.
Pre-employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra violet image and infra-red image.
The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.
If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage.
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Education / Qualification
Essential criteria
- Professional clinical qualification and active registration with relevant regulator, e.g. first-level registered nurse with active NMC registration; HCPC registration etc
- Evidence of continuing professional development
Experience
Essential criteria
- Post registration clinical experience in Primary, Acute or Ambulance settings
- Experience of supporting others through Preceptorship, Mentorship or Coaching
- Evidence of liaising with multidisciplinary agencies both internal and external to the organisation
Knowledge and Skills
Essential criteria
- Additional professional qualifications and/or evidence of supporting learning in a clinical environment
- Understanding of clinical governance
- Awareness of the issues relating to vulnerable people
- Awareness and/ or experience of working toward performance and quality targets and the contribution these make to patient care
- Advanced patient assessment skills
- Excellent communication skills including non-face to face
- Evidence of Leadership skills
- IT literate with good keyboard skills
- Ability to prioritise and delegate working as part of a team
- Able to use own initiative & work independently
- Ability to identify own developmental needs
- Self-motivated with the ability to motivate & support others
- Ability to problem solve
- Ability to adapt and respond to changing situations
Personal Abilities
Essential criteria
- Adhere to the Trust values and behaviours
- Commitment to providing service that meets the changing needs of external and/or internal customers
- Ability to work effectively in a team, providing support and leadership as appropriate, to achieve shared goals
- Focus on constructive evaluation and challenge of own and team performance
- Proactive in identifying opportunities for improvement and innovation
Further details / informal visits contact
- Name
- Daniel Rossell
- Job title
- Business Support Manager - CAS
- Email address
- [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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