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UK Health Security Agency
About
The UK Health Security Agency (UKHSA) will be responsible for planning, preventing and responding to external health threats, and providing intellectual, scientific and operational leadership at national and local level, as well as on the global stage. UKHSA will ensure the nation can respond quickly and at greater scale to deal with pandemics and future threats.
Content Designer
Closed for applications on: 8-Oct-2022 00:00
Vacancy status: Closed
Closed for applications on: 8-Oct-2022 00:00
Key details
Location
- Site
- Home working
- Town
- National
- Postcode
- SW1P 3JR
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job share
- Flexible working
- Home or remote working
Salary
- Salary
- £36,329 - £45,998 Per annum pro rata
- Salary period
- Yearly
- Grade
- (Civil Service: Senior Executive Officer (SEO))
Specialty
- Main area
- Data, Analytics and Surveillance
The United Kingdom Health Security Agency (UKHSA) is a system leader for health security; taking action internationally to strengthen global health security, providing trusted advice to government and the public and reducing inequalities in the way different communities experience and are impacted by infectious disease, environmental hazards, and other threats to health.
UKHSA’s remit, as an agency with a global-to-local reach, is to protect the health of the nation from infectious diseases and other external threats to health. As the nation’s expert national health security agency UKHSA will:
- Prevent: anticipate threats to health and help build the nation’s readiness, defences and health security
- Detect: use cutting edge environmental and biological surveillance to proactively detect and monitor infectious diseases and threats to health
- Analyse: use world-class science and data analytics to assess and continually monitor threats to health, identifying how best to control and mitigate the risks
- Respond: take rapid, collaborative and effective actions nationally and locally to mitigate threats to health when they materialise
- Lead: lead strong and sustainable global, national, regional and local partnerships designed to save lives, protect the nation from public health threats and reduce inequalities.
Job overview
As a Senior Content Designer, you will be responsible for managing the design of the COVID-19 Dashboard and related products.
Advert
You will work in a multidisciplinary matrix environment with a range of internal and external stakeholders.
We’re looking for a personable, flexible individual who is an advocate for user centred design and an expert in written communications. You must be able to think strategically about the content design challenge at hand, considering both the user and the wider organisational perspective.
You will be someone who is respectful and tactful in your approach to clients who perhaps aren’t as familiar with user-centred design. You must enjoy working with others to make things happen with the ability to work to tight deadlines. Ideally, you’ll have a broad range of skills, including working well with others across boundaries; having the ability to think both critically and creatively about new ideas and options; and the tenacity to see things through.
Working for our organisation
We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.
UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.
Detailed job description and main responsibilities
- Create content that works for our users - easy to navigate; clear to understand, visually engaging and accessible
- Build strong relationships across the whole organisation, to ensure that your work meets user needs and is data/research driven
- Ensure all content assets meet relevant design, tone of voice and brand guidelines
- Ensure content is tested and improved based on user feedback, research and data
- Keep abreast of new industry approaches to content design, particularly within government, health and social care.
- Creating, improving, publishing and managing high-quality, user-centred content.
- Making complex language and processes easy to understand.
- Using analytics, user feedback and user research to evaluate and improve content.
- Building relationships with stakeholders to understand their goals and working with them to improve user journeys and content quality.
- Working on the active implementation of our content strategy, highlighting blockers or potential improvements.
- Agile working - you understand and can participate in planning, stand-ups, and retros.
- Showing your work, talking about content created and why a certain approach was taken.
Professional development
- Identify, discuss and action own professional performance and training / development needs with your line manager through appraisal / individual development plan. Attending internal / external training events
- To participate in all mandatory training as required, i.e. fire safety, information governance and all other mandatory training.
Other
- The above is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by the Directorate.
- The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of the organisation.
Essential Criteria:
- Experience of content design within a government setting, preferably with GDS or NHS experience
- Experience of working in agile teams
- Understanding of best practices in content design and how to embed them into an agile workflow to deliver timely outputs
- Experience of content management systems (such as Whitehall)
- Ability to collaborate with stakeholders and contribute to improving these relationships, using evidence to explain decisions made
- Good time management and the ability to work autonomously
- Adept at providing simple, clear content to communicate complex issues
- Confident communicator: able to persuade, negotiate, influence, network, and collaborate with stakeholders
- Ability to get to the heart of an issue quickly and clearly
- Educated to degree level in relevant subject or significant experience of working at a similar level in specialist area
Desirable Criteria:
- Knowledge of user research techniques and principles to define and understand user needs
- Experience of working alongside user researchers and interaction/visual designers to create frictionless user journey
- Postgraduate or professional qualification or equivalent experience in content design
Selection details
STAGE 1 - APPLICATION & SIFT:
You will be required to complete an application form. You will be assessed on essential criteria and this will be in the form of a CV/ Application form and up to 1250 word maximum Statement of Suitability.
This should outline how you consider your skills, experience and achievements, provide evidence of your suitability for the role, with particular reference to the essential criteria outlined.
If you are successful at this stage, you will progress to interview.
If we receive a large volume of applications we reserve the right to do a pre-sift on CV’S before completing a full sift which will include sifting on the personal statements.
STAGE 2 – INTERVIEW
This vacancy is using Success Profiles.
Behaviours, Experience and Technical will be tested at interview.
There will be a 5 minute presentation. Details will be provided with interview invite.
The Behaviours tested during the interview stage will be:
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Delivering at Pace
Option 3 – External
Open to all external applicants (anyone) from outside the Civil Service (including by definition internal applicants).
Unfortunately, late applications will not be considered
Successful candidates must pass a disclosure and barring security check
Reserve List
Candidates who pass the interview criteria but are not offered a post will be kept on a reserve list for 12 months and may be contacted if similar roles become available.
If you are interviewed for the post and do not meet the required threshold for the specified grade, your application may be assessed against a similar, lower grade role and you may be offered the post should one be available.
IMPORTANT - PLEASE READ
This is a Non-Reserved post under the Civil Service Nationality Rules. To be eligible for employment in the UK Civil Service applicants must meet the Civil Service Nationality Rules (CSNRs) which operate independently of and additionally to the Immigration Rules. Applicants must also meet necessary security and vetting requirements, along with any other relevant pre-employment checks.
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
For more information on job nationality requirements and the right to work in the UK, see the Civil Service Nationality rules (opens in a new window) and the UK Visas and Immigration rules (opens in a new window)
For posts on UKHSA Civil Service terms and conditions, new entrants to the Civil Service are expected to start on the minimum of the pay band. For existing Civil Servants and roles advertised across government, the rules of transfer apply, i.e., level transfers move on current salary or the pay range minimum, transfers on promotion move to new pay range minimum or receive a 10% increase. Either case is determined by whichever is the highest.
The Civil Service pay structure and progression is different from NHS Agenda for Change (AfC), most local authority pay grades and other systems that have annual pay increments. For further details, please refer to the Information Sheet- Starting Salaries & Benefits attachment.
For AfC or Medical/Dental posts, you must have the correct professional registration to be appointed. The pay will follow the AfC or Medical & Dental terms & conditions. You may be asked to provide evidence of previous service whilst we are conducting pre-employment checks to determine your starting salary.
For Temporary Appointments, if you are not currently a civil servant, you will take up the post on a Fixed Term appointment. If you are an existing Civil Servant, based outside of the UKHSA, you will take up the post as a loan. If you are an existing UKHSA member of staff, you will take up the post as either a level transfer or a temporary promotion as per the UKHSA’s Pay policy.
Given the nature of the work of the UKHSA, as a Category 1 responder under the Civil Contingencies Act, you may be required in an emergency, if deemed a necessity, to redeploy to another role at short notice. You may also be required to work at any other location, within reasonable travelling distance of your permanent home address, in line with the provisions set out in your contract of employment.
Late Applications will unfortunately not be considered.
The Civil Service embraces diversity and promotes equality of opportunity. The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition, as outlined in the Civil Service Commission's Recruitment Principles (attached as a supporting document).
If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, in the first instance, you should contact UKHSA Public Accountability Unit via email: [email protected] If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website here.
Reserve List - If more than the required number of suitable candidates pass the interview criteria, you may be kept on a reserve list for 12 months subject to your agreement. You may be contacted, in merit-order, if similar roles with closely matching essential criteria become available and the department choose to appoint from a reserve list.
Interview expenses will not be reimbursed.
UKHSA is required to check employment and/or education history covering three consecutive years. Please ensure you give details of at least two different referees, even if you were employed in one company for three years or more.
If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.
Any move to UKHSA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.
Benefits of working at UKHSA include:
- Generous annual leave:
-26 days for the first 5 years of continuous service
-28 days after 5 years of continuous service
-32 days after 10 years of continuous service
-Plus public holidays and one privilege day for the King’s birthday - Access to a generous Defined Benefit pension scheme with employer contributions.
- Access to a cycle-to-work salary sacrifice scheme, season ticket advances and payroll giving.
- Access to a retail discounts and cashback site.
- We also promote flexible working patterns (part-time, job-share, condensed hours). UKHSA views flexible working as essential in enabling us to recruit and retain talented people, ensuring that they are able to enjoy a long-lasting career with us. All employees have the right to apply for flexible working and there are a range of options available including working from home, compressed hours and job sharing.
- We also offer a generous maternity/ paternity and adoption leave package.
Hybrid Working
UKHSA operates a hybrid working model where business needs allow. This provides us with greater flexibility about how and where we work, to get the best from our workforce.
As a hybrid worker, you will usually spend a minimum of 60% of your contracted hours (averaged over a month) working at one of UKHSA's locations (approximately 3 days a week pro rata) and the rest of your time working from home.
Disability Confident Scheme
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme for candidates with disabilities who meet the minimum selection criteria at sift to ensure these candidates are invited to interview. If you wish to be included in this scheme please tick the box on your application form.
Reasonable Adjustments
The Civil Service is committed to making sure that our selection methods are fair to everyone.
To help you during the recruitment process, we will take into account any reasonable adjustments that could help you.
An adjustment is a change to the recruitment process or an adjustment at work.
This is separate to the Disability Confident Scheme.
If you need an adjustment to be made at any point during the recruitment process you should:
Contact the recruitment team in confidence as soon as possible to discuss your needs.
You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service-careers.gov.uk/reasonable-adjustments/
Person specification
CV
Essential criteria
- CV
Statement of Suitability
Essential criteria
- Statement of Suitability
Behaviours
Essential criteria
- Making Effective Decisions
- Communicating and Influencing
- Working Together
- Delivering at Pace
Presentation
Essential criteria
- Presentation
Documents
- Functional requirements (PDF, 288.3KB)
- Civil Service Recruitment Principles (PDF, 2.6MB)
- Civil Service Nationality Rules (PDF, 345.1KB)
- Application Form Guidance Notes (PDF, 77.3KB)
- Information Sheet - Starting salaries and benefits (PDF, 129.4KB)
- Information Sheet - Selection Process (PDF, 110.1KB)
- Working at UKHSA and your benefits (PDF, 219.2KB)
Further details / informal visits contact
- Name
- Recruitment Team 3
- Job title
- Resourcing Manager
- Email address
- [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
You can search for similar jobs on the employer's job board, or visit our national jobs board Health Jobs UK.