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London Ambulance Service NHS Trust
About
The London Ambulance Service NHS Trust (LAS) is the largest free ambulance service in the world, caring for more than one-and-a-half million patients every year.
We are the only London-wide NHS Trust and are at the frontline of the NHS in the capital. We serve an area of approximately 620 square miles. Broadly speaking, this is the whole area within the M25.
We have two main functions - the provision of an Accident and Emergency service to respond to 999 calls and our Patient Transport Service, which performs an important role in taking patients to and from their hospital appointments.
In addition, we also manage the Emergency Bed Service, which co-ordinates registers of specialised care facilities available across London, along with some national monitoring services.
Deputy Director of People & Culture
Closed for applications on: 7-Jun-2023 00:00
Vacancy status: Closed
Closed for applications on: 7-Jun-2023 00:00
Key details
Location
- Site
- Trust HQ
- Address
- 220 Waterloo Road
- Town
- London
- Postcode
- S31 8SD
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Grade
- Band 9
Specialty
- Main area
- Senior Management
London Ambulance Service covers an area of 620 sq. miles, serves one of the world’s most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital and attend more than 1.2 million incidents every single year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 9,000 people who work or volunteer across London to respond to the health needs of over eight million people who live, work and travel in the capital. We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 sustainability and transformation partnerships (STPs) and NHS England for our specialist services. We work alongside London’s hospital, mental health and specialist trusts, as well as the five STPs across Greater London.
In addition we work in partnership with the other emergency services, London’s Air Ambulance and London’s Resilience Forums to make sure we are ready and prepared to respond to major incidents and ensure we keep Londoners safe. As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Job overview
Please be advised that portfolios are currently out to consultation and subject to change
This role will take responsibility for leading on the delivery of high quality Operations function in our People and Culture (P&C) directorate. The role will shape, develop and transform our P&C operating model, to ensure efficient use of our resources, encompassing new and innovative ways of working, and developing services to meet our stakeholder’s expectations and needs, whilst continuously striving for improvements.
This role will be responsible for designing and implementing workforce solutions to allow the P&C team to support our stakeholders proactively, and encourage a culture of continuous learning, transferrable skills, and development opportunities for our people across the directorate.
The role will provide strategic leadership across all aspects of the operational employee lifecycle, including our recruitment and talent acquisition processes (which includes international recruitment), onboarding, developing, retention and redeployment of our highly passionate, skilled staff. The post will take responsibility for ensuring the P&C Operation’s functions develop and deliver to the agreed Key Performance Indicators (KPI) in accordance with the required standards and Service Level Agreements. The post holder will ensure an efficient and cost effective delivery of the P&C Operations function to the Trust, whilst continually improving the P&C Operations policies, systems and standard operating procedures (SOP’s).
The role will have lead responsibility of all P&C operational aspects of the P&C Strategic plans, to develop on the work that has already been achieved, and plan for future strategic plans, taking consideration of internal and external variables and changes that need to be considered to ensure the plan remains a viable contributor towards our overall strategic service aim.
The Deputy Director of P&C Operations will work closely with the P&C senior leadership team, including the Director of People and Culture, to ensure the effective and efficient management of services and resources, through the provision of strategic leadership, influence and expert HR input into the business and operation of the Trust. The post holder will have responsibility to build on the relationships that are already in place with our recognised Trade Unions Representatives and partners, to ensure efficient and open communication and negotiations providing successful outcomes for our people.
The Post Holder may be required to deputise for the Director of People & Culture where and when appropriate, across the full range of duties and lead on designated projects and activities.
Advert
Please be advised that portfolios are currently out to consultation and subject to change
- Develop an employer brand for the P&C operational departments reflecting proactive systems and positive customer service
- Lead on the development and implementation of the P&C strategy resulting in excellence based on the Trust and People strategies, vision and priorities
- Provide strategic advice to the Director of People & Culture on the best course of action to support key strategic goals and operations for the directorate and across the Trust.
- Keep up to date on regional and national P&C operational developments, through leadership and latest research in the field
- Ensuring the P&C Operational systems are legally compliant, and are the most efficient use of our resources, whilst giving our customers (our employees and potential employees), the best overall experience of our service.
- To lead and provide guidance into all functions of the P&C operational team
- To oversee and ensure an ongoing and effective Job evaluation system, providing fair and equitable processes across the Service at all levels.
- Provide expert, high level advice and support to Senior Managers and Employee Relations staff on highly complex People & Culture and employment issues
- Take responsible for understating the HR operational information systems within the directorate, and ensure the post holder’s team can provide appropriate HR operational expert advice, support, and guidance can be given to management and staff within the Trust when requested.
- Actively promote HR operational information systems and demonstrate how they add value to the Trust
- Manage the development, implementation, and evaluation of all necessary protocols, policies and procedures necessary for the successful and continued management of P&C Operational information systems to meet Trust requirements
- Responsible for developing and updating Business continuity plans for HR Operations, and P&C Operations lead in any REAP (Risk Escalation Action Pan) changes.
- Provide positive and inspiring leadership to the P&C operations team, developing short and long term plans (in accordance with the P&C Strategic plan, and strategies and reprioritising as workload changes)
- Oversee the wellbeing, personal development, work life balance, and training for the P&C operational teams, including manage and develop the performance and capability of team members including setting objectives performance standards, promoting regular feedback and carrying out annual appraisals including personal development plans, in line with the People and Organisational Strategies
- Manage budgets and establishment within P&C operations team in accordance with the standard financial instruction.
- Oversee the Budget spending for the Head of Departments that report into the post holder.
Working for our organisation
London Ambulance Service serves one of the worlds most dynamic and diverse cities and is the busiest ambulance service in the UK. We handle over 1.9 million emergency calls from across the capital every year as well as delivering a 24 hour NHS 111 Integrated Urgent Care Service in South East and North East London that we estimate will respond to around 1.4million urgent care calls by the end of the year.
We employ over 8,000 people who work or volunteer, across London to respond to the health needs of over 8 million people who live, work and travel in the capital.
We work closely with our NHS partners and are commissioned by 32 clinical commissioning groups spread across 5 STPs and NHS England for our specialist services.
As the only pan-London NHS provider we have a unique opportunity to play a leading role in integrating access to emergency and urgent care right across London.
Detailed job description and main responsibilities
Please refer to the attached JD.
London Ambulance Service NHS Trust is a member of the Business Disability Forum and is a Disability Confident Employer.
For more information on our equalities strategy, please visit our website and review our current equalities strategy.
In addition to the basic salary for all Agenda for Change posts, London Ambulance Service NHS Trust in line with the NHS Agenda for Change provides 15% or 20% High Cost Area Supplement (HCAS) dependant on the location of your role. The supplement is subject to minimum and maximum payment.
High Cost Area Supplement (HCAS) for part time employee will be based on the part time salary.
Correspondence regarding an application will be done via email to all job applicants. Please ensure you provide current e-mail address on the job application form and please check your email inbox and junk mail regularly.
If you are successful at interview and offered employment, your personal details will also be transferred into the national NHS Electronic Staff Records system.
Pre-employment checks will be required for all applicants who are issued with a conditional offer of employment. This includes Disclosure and Barring Services (DBS) checks as required for the post and registration with the DBS update service. Documents presented for the purpose of Identity Checks will be verified for authenticity via an ID Scanner. The security features to be checked include machine readable zone, ultra violet image and infra-red image.
The London Ambulance Service NHS Trust reserves the right to close adverts before the published closing date due to high volumes of applications received.
If you do not hear back from us within four weeks of the advert closing date, please assume that you have not been successful at the shortlisting stage.
Person specification
Qualifications
Essential criteria
- Educated to Master's Level in HR field or equivalent work experience and knowledge in range of areas
- Chartered Institute of Personnel Development (CIPD) membership at Chartered or fellow level, or learned equivalent experience that can be demonstrated
- Evidence of continued professional development
Experience
Essential criteria
- Significant senior level experience at Deputy HR level and above
- Significant experience of Employment Relations, including and up to employment tribunals processes
- Previous Experience Working at an Employee Relations / HR / Recruitment focus
- Implementing best practice HR solutions to drive a high-performance culture within the team
- Working in partnership with Senior Business leaders and Boards, in order to develop and deliver on complex, ambitious people projects and goals
- Leading and managing large multidisciplinary teams
Knowledge
Essential criteria
- An understanding of policies and procedures relating to, payroll, rewards and pensions
- Knowledge of a Manager and Employee Self services
- Knowledge of the Agenda for Change NHS Terms and Conditions of Service
Skills
Essential criteria
- The ability to analyse complex situations and ambiguous information, and manage conflict and sensitive situations, acting with tact and diplomacy
- Excellent verbal and written communication skills and the ability to present, negotiate and influence effectively with all levels of an organisation
- Ability to analyse data and compile reports
- Ability to work to tight and challenging deadlines, managing complex and multiple pieces of work
Further details / informal visits contact
- Name
- Damian McGuinness
- Job title
- Director of People & Culture
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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