NHS 111 Health Advisor - Croydon (Indeed)

Job overview

You don’t always need a medical background to be part of the NHS frontline. The NHS111 service supports millions of patients to get the right urgent care for their needs, every year.

Health Advisors (call handlers) answer NHS111 calls and take patients through a series of questions to ascertain what they need. What  you need most in this role is a compassionate and caring nature ,a warm friendly telephone manner with the ability to learn and process critical information accurately.

As part of our NHS111 service you’ll be expertly trained to get people the help they need when they’re ill, offer support, advice and give reassurance.

Part time and full time posts are available. However please note the initial training and coaching until sign off is full time.

You'll be educated to GCSE level C/4 (or equivalent)  in Maths and English and possess  fundamental  IT skills. You'll have experience of working and communicating with members of the public, preferably by telephone. 

Your training will include:

• call centre equipment and software systems
• customer (patient) care including call control
• communication skills
• first aid
• prioritising calls
• giving telephone advice.
• Local policies and procedures 

100% attendance is required for the training and coaching period, so no annual leave can be granted during this time.

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This role is vital in the chain of care for patients therefore reliability and dedication is an important requirement from all successful applicants. As a Health Advisor you will manage urgent and non-urgent calls from patients, members of the public and healthcare professionals, such as GPs, nurses and pharmacists.

The role of a Health Advisor is a highly valuable one. You’ll be there when it matters most, in a challenging, rewarding role that makes a real positive difference to patients. As a member of the integrated urgent care team, you'll work in the contact centre with non-clinical and clinical colleagues, including healthcare professionals such as nurses, doctors, paramedics, and pharmacists.You will also link in with the wider services across London such as our own ambulance service, hospital emergency departments, primary care services, community nursing, dentists, local pharmacists.

Working for our organisation

You can build a career in integrated urgent care/NHS 111 and there are roles available at levels 2 to 9 (NHS Agenda for Change pay scale and relevant HCA) In addition to this you would be a member of the London Ambulance Service workforce which brings a wide range of career development and progression opportunities including working in the 999 service and our other directorates.

If you want a role that really makes a positive difference to people, with the potential for career progression in one of the busiest ambulance services in the world, this may be the right job for you.

• Salary range for Health Advisor after completion of training: AFC band 3 range £27129 to *£38000 for full time (including Outer London High cost Area Supplement) depending on rota times and length of service. *Full time rota with maximum unsocial hours, covering nights and weekends. Salary will be based on the rota that you will agree to work during the recruitment process.
• Salary during training £20346 pa. (including Outer London High cost Area Supplement)
• Annual leave 27 days plus 8 Public holidays
• NHS pension
• NHS discounts programme
• Flexible working can be requested after 6 months in post once the training and development period is complete. Any agreed changes to rotas must also cover the needs of our patients.