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NHS Business Services Authority
About
The NHSBSA values and respects the diversity of its employees, and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability.
The NHSBSA will not normally re-engage a former employee in any capacity including in a self-employed/consultancy capacity; through an agency; in a temporary or permanent post or to a supply list, for a period of 12 months after the redundancy date.
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Digital Team Manager
Closed for applications on: 6-Jun-2023 00:00
Vacancy status: Closed
Closed for applications on: 6-Jun-2023 00:00
Key details
Location
- Site
- Stella House
- Address
- Goldcrest Way, Newburn Riverside
- Town
- Newcastle Upon Tyne
- Postcode
- NE15 8NY
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time
- Flexible working
Salary
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 7)
Specialty
- Main area
- Team Manager
Job overview
Leading and managing a multidisciplinary team to develop and support a range of products and services, demonstrating a range of leadership skills in managing, developing and supporting people, processes and activities. Instill professional and customer centric approaches to deliver a variety of change initiatives, projects and programmes of work, as well as reactively dealing with incidents swiftly and effectively so you can enable our journey to become a multi sourcing business.
Working with the Professional (Community of Practice) leads to ensure that staff from different professional disciplines to your own has the peer support from their community of practice as well as within their line management team.
Be an active member of the department, working under general direction and within a clear framework of accountability you will exercise substantial personal responsibility and autonomy to plan one or more teams’ workloads to meet objectives and delivery timeframes.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Advert
You will be an active member of the department, with occasional travel to other locations. Working under general direction and within a clear
framework of accountability you will exercise substantial personal responsibility and autonomy to plan one or more teams’ workloads to meet
objectives and delivery timeframes.
Demonstrating excellent communication skills, influencing across multiple groups of people including customers, suppliers and partners you will form
a deep understanding of wider customer and organisational needs, participating in both internal and external activities in line with your specialism to keep your skills up to date. With a clear ability to rationalise complex technical information, you will transform this information, making it understandable for others to work with.
Engaging with stakeholders, you will facilitate and foster collaborative approaches, prioritise requirements and optimise resource utilisation,
demonstrating a creative and innovative approach and advising on a number of standards, methods, tools and applications, so that the optimum
approaches, standards and solutions are delivered to meet organisational objectives.
Working for our organisation
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these, and much more.
Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces and Women’s networks help our colleagues to be their authentic selves at work.
At the NHSBSA we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you’re interested in hybrid working, working from home, flexible hours or job sharing, apply today and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Detailed job description and main responsibilities
In this role, you are accountable for:
Specialist skills
1. Prioritising and managing a number of requirements across a range of skills and technologies, people and processes.
2. Contributing and creating business cases, including estimating resources, budgets and timescales.
3. Providing strong leadership to manage support issues and major incidents, whilst delivering a variety of sized change initiatives, and project.
4. Implementing processes that manage application lifecycles, from implementing new services, modernising existing services and
technologies, and retiring/replacing old products, services and technologies.
5. Managing a number of conflicting priorities, with multiple development and technologies, dealing the management of day to day activities and
general management of staff within multi-disciplinary teams.
6. Driving the identification, prioritisation and implementation of improvements and efficiencies, thereby ensuring that the organisation derives maximum value from services.
Staff Management
7. The management of day to day activities and general management of staff within multi-disciplinary teams.
8. Enabling the performance of others, including objectives setting fully aligned to departmental and organisational objectives and goals, and
the development and motivation of staff to achieve them.
9. Conducting meaningful appraisals and 1-1s, identifying and meeting development needs, implementing, monitoring, evaluating and reporting
on the impact and success of implemented training plans. Advises individuals on career paths and encourages pro-active development of
skills and capabilities. Sets performance targets and monitors progress against agreed quality and performance criteria.
10. Receive and act upon and where possible resolve a range of escalations including staffing, disciplinary procedures, resourcing business and
technical, to secure satisfactory outcomes. Where unable to resolve, providing sufficient detail, escalate to the appropriate levels within the
organisations, within agreed policies, procedures and processes to ensure appropriate resolution.
11. Undertake recruitment and selection in line with organisational processes, and participate in the implementation and delivery of initiatives to secure suitable resources, increase skills levels and develop talent pools to meet the changing needs of the business landscape.
12. Provide feedback to support and encourage teams and individuals to develop thinking and independently work through issues, to reach
solutions based outcomes. Leading by example by seeking, providing and implementing individual feedback to improve ways of working and
own performance.
Knowledge Management
13. Keeping abreast of technological and maintain an excellent understanding of the use of technology in delivering business objectives.
14. Maintains an in-depth knowledge of application(s) residing within BSA business streams providing specialist advice where necessary.
15. Identify and support opportunities for the team to further develop their skills to meet the changing needs of the business Taking ownership for
decision making within own area, seeking support and feedback to develop well thought out solutions, processes and work as required, and
in conjunction with agreed procedures.
16. Maintain own knowledge and expertise at the forefront of sector knowledge. Investigate research and development to support future
business needs. Develop an understanding of emerging technologies and business opportunities
Financial Management
17. Responsibility for contributing to budget management processes in accordance with NHSBSA’s policies, standing orders, financial
regulations and legislative requirements.
18. Monitoring budget spend and resource estimates against projects, and change initiatives.
Relationship Management
19. Identify opportunities, engaging and fostering relationships and partnership working within the organisation, and with third parties, to identify
and deliver value to the organisation.
20. Implements stakeholder engagement/ communications plans, such as handling of complaints; problems and issues; managing resolutions;
corrective actions and lessons learned; collection and dissemination of relevant information. Uses feedback from customers and
stakeholders to help measure effectiveness of stakeholder management.
21. Working collaboratively with Professional Leads to identify, implement and support team and individual development.
Information Management
22. Implement, monitor and report on a number of areas including agreed service levels, KPI's and standards within team, reviewing individual
and team performances including outputs from appraisals, development needs, and trends are identified, and anomalies understood and
reports generated and delivered to agreed frequency, methods and processes.
23. Monitoring, reviewing accuracy and authorising a number of activities including financial claims leave requests and timesheet submissions at
both team and individual level to both assure accuracy and to inform forward planning and resource management.
Delivery Management
24. Managing staff workload and completing own assigned tasks, to a high quality and within agreed timelines. Delivering continuous
improvements to enhance own and business areas;
25. Preparing plans to enable the delivery and management of projects and programmes undertaken by the team. Providing operational
direction in the preparation of plans to deliver systems and service across the organisation.
26. Manage and implement approaches strategies, standards, practices and policies across the team, ensuring and monitoring the timely
delivery of business objectives within budget through the management of projects and programmes.
27. Participating in procurement processes. Reviewing functional requirements and providing non-functional requirements to ensure the overall needs of the business are met..
In addition to the above accountabilities, as post holder you are expected to:
Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.
Demonstrate NHSBSA values and core capabilities in all aspects of your work.
Foster an environment where your own and colleagues’ safety and well-being is promoted.
Contribute to a culture which values diversity and inclusion.
Comply with NHSBSA policies, procedures and protocols as they apply to your role.
Working relationships
Responsible to: Service Manager
Responsible for: Team members
Key relationships and connections:
Intelligent Client Service Managers and staff
ICT Service Managers and Staff
BSA Heads of Service and Directors
BSA customer teams
Senior ICT Suppliers
Technical Operations Managers and Staff
Peer Networks in ICT Architecture, Service Management and Intelligent Client functions
The NHSBSA is passionate about creating a diverse and inclusive organisation, which is a great place to work and truly reflects the diversity of our customers. We welcome applications from talented people of diverse characteristics including age, disability, gender identity and expression, race or ethnicity, religion or belief, sexual orientation, or any marginalised group. We also welcome applications from all those in the Armed Forces Community.
At the NHSBSA we pride ourselves on being a Disability Confident Leader, Stonewall Top 100 employer and we’ve recently been awarded the Employers Network for Equality and Inclusion Gold Standard benchmark.
We offer an invitation to the first stage of the selection process for people with disabilities that wish to be considered under the Disability Confident scheme, and for members of the Armed Forces Community, where all of the essential criteria in the person specification are met.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
A copy of our Privacy Notice is available to view at the link below:
Person specification
Personal Qualities, Knowledge & Skills
Essential criteria
- Business change, rationalisation and transformation
- Evaluation of data from multiple sources to inform decision making
- Planning and organisational skills across a broad range of activities to support the delivery of project planning and resource management
- Communicating and negotiating with internal and external bodies, suppliers and organisations to reach satisfactory outcomes for the organisation.
- On-going professional development
Desirable criteria
- A strong understanding of relevant frameworks and methods relevant to the role, such as Agile and Waterfall Project Management delivery methodologies
- Knowledge of IT systems, infrastructure, cloud and managed services.
Experience
Essential criteria
- Experienced at Ongoing and continuous professional development
- Engaging and building relationships with a range of stakeholders to support delivery of business outcomes
- Leading and managing staff with a range of skills and experience to deliver organisational goals and objectives
- Engaging and building relationships with a range of stakeholders to support delivery of business outcomes.
- Working within a variety of development and support environments, technologies, and skills.
- Developing capabilities within multidisciplinary teams and at individual levels.
- Delivering difficult messages in challenging circumstances and providing honest and constructive feedback to support the ongoing development of skills and talent
Desirable criteria
- Working within a scrum teams.
- Interpreting strategy and translate emerging trends and technologies which might impact or benefit the organisation
- Open source and cloud technologies and their sourcing
Qualifications
Essential criteria
- Degree calibre with relevant in-depth knowledge of the subject matter OR
- Relevant demonstrable experience of the subject matter
Further details / informal visits contact
- Name
- Amanda Parry
- Job title
- Digital People Lead
- Email address
- [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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