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Bolton NHS Foundation Trust

Gwybodaeth

Bolton NHS Foundation Trust is an integrated care organisation, providing care in the community at over 20 health centres and clinics as well as services such as district nursing. We also provide services at the Royal Bolton Hospital.

We have three fundamental aims:-

  • Best care for better health (for our patients and our community).
  • Responsible use of resources (for the taxpayer).
  • Valued, respected and proud (by our staff, patients and public).

We aim to:-

  • Meet the health needs of our population.
  • Improve the safety and quality of care.
  • Improve patient experience.
  • Make our services more efficient.

Cysylltu

Address
Royal Bolton Hospital
Minerva Road
Farnworth
Bolton
Lancashire
BL4 0JR
Contact Number
01204 390390

Darganfod rhagor

Swyddi Gwefan
Statws y swydd wag: Closed
Cyf: 241-338CD-24 ID y swydd wag: 6223393

IT Service Desk Technician

Closed for applications on: 9-Mai-2024 09:42

Statws y swydd wag: Closed

Closed for applications on: 9-Mai-2024 09:42

Manylion allweddol

Lleoliad

Gwefan
Bolton NHS Foundation Trust
Cyfeiriad
Minerva Road
Tref
Bolton
Cod post
BL4 0JR
Major / Minor Region
Swydd Gaerhirfryn

Math o gontract a phatrwm gwaith

Contract
Parhaol
Oriau
Llawnamser - 37.5 awr yr wythnos (8am to 4pm, 9am- 5pm. 10am to 6pm)

Cyflog

Cyflog
£22,816 - £24,336 per annum
Cyfnod cyflog
Yn flynyddol

Gradd
(NHS AfC: Band 3)

Arbenigedd

Prif leoliad
IT Service Desk Technician

 

 

Trosolwg o'r swydd

IT Service Desk Technician - Band 3

An exciting opportunity has arisen for a dynamic individual who is keen to be at the forefront of IT innovation within the NHS. You will be part of a dedicated, hardworking team delivering first point of contact for all Bolton Hospital  issues and queries, providing excellent customer services and first time fixes.

Advert

IT Service Desk Technician 

Here at Bolton NHS Foundation Trust our non-clinical and clinical teams work hand-in-hand to ensure the best care for the people of Bolton. This includes our dedicated in-house IT team and we have an opportunity for someone, with the right technical skills, and a real passion for innovation and brilliant customer service, to join that team as IT Systems Engineer.

Based at the Royal Bolton Hospital site, you will help provide technical support services to 7,500 users over 25 sites, ensuring that those services are efficient and responsive to the needs of the Trust. This is a busy service giving you exposure to a wide range of technical infrastructure and advanced technologies; building on that exposure we will ensure that the role provides you with a comprehensive and structured career path and development plan. 

The requirements for the role are outlined in the attached Job Description and Person Specification and we would ask you to consider these before applying for the role. Most importantly you will be a great communicator and team player; and someone who fits in really well with our established team who are seen as subject experts providing a helpful and friendly service.

We hope the above has encouraged you to join a high-performing IT team in an equally high-performing Trust! We look forward to hearing from you.

Gweithio i'n sefydliad

An inclusive,  supportive environment with a friendly atmosphere.

This is the perfect way to start your career in IT.

The Trust is a great place to work, evidenced by the most recently NHS Staff Survey results where our staff ranked us as the best NHS place to work in Greater Manchester. We are really proud of this and ensure that everyone in the Trust is both seen and heard. It has been a challenging time for the NHS with the national pandemic response at the forefront of our minds and activities, but we are coming out of pandemic pressures with renewed energy and it is a truly exciting time for the Trust with investment and development of the IT Infrastructure of which this role will be a key part.

Swydd ddisgrifiad a phrif gyfrifoldebau manwl

For detailed job description and main responsibilities please see attached job description and person specification for any other information please see below contact details.

Manyleb y person

Qualifications

Meini prawf hanfodol
  • A Level / Diploma Level 3 or 1st Line Support Experience
  • Demonstrate commitment to ongoing personal development
  • Good standard of basic education
Meini prawf dymunol
  • HND Computer Studies or equivalent
  • ITIL Foundation Qualification

Experience

Meini prawf hanfodol
  • Experience of working within an office environment.
  • Proven experience of working in a customer focused environment.
  • Good knowledge of the MS Office Suite of products
Meini prawf dymunol
  • Experience in delivering IT facilities
  • Experience of working within service desk environment
  • Experience of call management using a call logging system, providing excellent user experience and managing expectations.
  • Experience of working within the NHS
  • Ability to provide an effective desktop support service.
  • Good knowledge of Windows Desktop platforms such as Windows 7 and 10

Skills

Meini prawf hanfodol
  • Ability to organise self to work on own initiative and judgement whilst working within set guidelines with moderate levels of supervision and management.
  • Ability to work to deadlines, prioritise tasks and manage in a busy pressurised climate
  • Good interpersonal and communication skills (written, verbal, electronic).
  • Must have good attention to detail.
  • Have a customer oriented approach.
  • Ability to listen and diagnose correctly in order to ensure that incidents are dealt with effectively
  • Ability to handle people in a courteous and sensitive manner taking account of individual needs and concerns
  • Good organisational skills
  • Maintain a positive attitude and commitment to learning and undertaking new tasks and procedures
Meini prawf dymunol
  • Ability to communicate complex information to all levels of staff.
  • Proven track record of working as part of a team.

Knowledge

Meini prawf hanfodol
  • Good knowledge of the MS Office Suite of products.
  • Broad understanding of IT Technologies
Meini prawf dymunol
  • Knowledge of current NHS Information Technology issues, standards and procedures.

Other

Meini prawf hanfodol
  • Flexibility of working hours
  • Well motivated
  • Able to work on own initiative.

Dogfennau

Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol

Enw
Kristy Tytler
Teitl y swydd
IT Service Desk Manager
Cyfeiriad ebost
[email protected]
Rhif ffôn
01204 390159
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No smoking policy
Care quality commission - Good
Disability confident employer
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