Assistant Service Manager - Royal Brompton Hospital
Closed for applications on: 7-May-2024 00:03
Vacancy status: Closed
Closed for applications on: 7-May-2024 00:03
Key details
Location
- Site
- Royal Brompton Hospital
- Address
- Sydney Street
- Town
- London
- Postcode
- SW3 6NP
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £34,089 - £41,498 p.a inc. HCA
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 5)
Specialty
- Main area
- Rehabilitation and Therapies
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
The Rehabilitation and Therapies Directorate at Royal Brompton and Harefield Hospitals is part of the heart, lung and critical care clinical group at Guys and St Thomas’ NHS Foundation Trust. There are 6 integrated therapy teams and include physiotherapists, occupational therapists, dietitians, psychologists, speech and language therapists, nurses and exercise physiologists all working collaboratively across the patient pathways. The post holder will support the Service Manager in the effective delivery of the service in accordance with agreed objectives, targets, quality standards, controls and resource constraints. The DSM will be responsible for the day to-day running of the service and lead on delivery against all key performance areas including finance, access targets and productivity, as well as improvement projects and service developments. The DSM will provide line management for a busy administrative team, and support management of clinicians and smoking practitioners. The ideal candidate will have a strong background in delivering on service improvement, operational delivery, staff management, attention to detail and the ability to work well within a large multidisciplinary team.
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Main duties of the job
- Support the Clinical Leads and Service Managers in managing various sections of service; this will require working autonomously to understanding & drive operating targets, budget controls, and relevant HR management.
- Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service that may be performance related.
- Problem solve all day to day management issues organising and reallocating work where situations change due to variations to the work load and staffing availability.
- Manage the analysis of data so consultants and registrars have access to timely and accurate information on all key performance indicators.
- Plan and organise the relevant administrators within the department, setting the goals of the team in order to fit in with the demands of the consultants’ timetables.
- Exercise delegated authority on behalf of the Service Managers to resolve day-to-day management issues within the service.
- Responding to PALS queries and patient concerns.
Please see the attached Job description for full duties and responsibilities of the role.
Working for our organisation
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care.
Detailed job description and main responsibilities
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Qualifications
Essential criteria
- Educated to HNC/Equivalent Diploma/equivalent experience
- GCSE Maths & English
- Track record of significant continuous professional and management development
Previous experience
Essential criteria
- Significant experience of staff supervision/ staff management including recruitment/ retention /appraisal /first line disciplinary and knowledge of budget management issues
- Have significantly contributed to meeting operational objectives
- Experience of delivering Administrative and Clerical Services
- Track record of supporting the management of innovation and service improvements
- Evidence of establishing, maintaining and consolidating effective working relationships with clinicians and multi-disciplinary teams
Desirable criteria
- Have significantly contributed to meeting strategic objectives
Skills/Knowledge/Ability
Essential criteria
- Leadership and influencing skills
- Strong verbal and written skills
- Highly motivated and ability to work independently
- Ability to respond to changing demands
Desirable criteria
- Financial management and analysis skills
Further details / informal visits contact
- Name
- Tanushree Karandikar
- Job title
- Service Manager for Rehab and Therapies
- Email address
- [email protected]
- Additional information
If you are interested in hearing more please contact get in contact with Tanushree Karandikar (Service Manager for Rehab and Therapies) on [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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