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Norfolk and Norwich University Hospitals NHS Foundation Trust
Gwybodaeth
The Norfolk and Norwich University Hospitals NHS Foundation Trust provides a full range of acute clinical services for a catchment area of up over 1 million people. Our vision is “to provide every patient with the care we want for those we love the most”, reflecting the utmost importance that we attach to the quality of care and experience that each and every one of our patients receives.
We provide specialist services in radiotherapy, neonatalogy, paediatrics, orthopaedics, plastic surgery, ophthalmology, rheumatology, medicine and surgery. Every year our 7,000 staff treat people from Norfolk, neighbouring counties and further afield. Our patients are referred to us by around 100 local GP surgeries and other acute hospitals and primary care Trusts around the country. We are involved in the teaching and training of a wide range of health professionals, in partnership with the University of East Anglia and other local education providers.
Waiting List Coordinator - Endocrinology
Closed for applications on: 6-Mai-2024 00:02
Statws y swydd wag: Closed
Closed for applications on: 6-Mai-2024 00:02
Manylion allweddol
Lleoliad
- Gwefan
- 20 Rouen Road
- Tref
- Norwich
- Cod post
- NR1 1QQ
- Major / Minor Region
- Norfolk
Math o gontract a phatrwm gwaith
- Contract
- Parhaol
- Oriau
- Llawnamser
- Gweithio hyblyg
Cyflog
- Cyflog
- £22,816 - £24,336 per annum
- Cyfnod cyflog
- Yn flynyddol
- Gradd
- (NHS AfC: Band 3)
Arbenigedd
- Prif leoliad
- Diabetes & Endocrinology
- Dyddiad y cyfweliad
- 13/05/2024
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Trosolwg o'r swydd
The Diabetes and Endocrinology department is the largest in the East of England, and one of the largest in the UK. The department directorate supports a full range of specialist and general clinical services.
The Endocrinology & Diabetes dept is based on level 3 in the East Outpatients block. Our admin teams are located at the NNUH and also at Rouen Road.
We’re looking to recruit a motivated and diligent waiting list coordinator to support our busy, friendly and brilliant team. This is a post designed to support a department that provides support to a wide range of patients. This post is based at our Rouen Road office in Norwich city centre and will form part of a wider waiting list team.
Whilst the role does not bring you in to direct face to face contact with patients, you will be in communication by phone and e-mail. As such we’re looking for a candidate who understands and lives our PRIDE values of People Focus, Respect, Integrity, Dedication and Excellence and who wants to provide the best experience for our patients. We also proud to support the Trust’s diversity, inclusion and belonging strategy.
We are confident that, for the right candidate, we can offer an opportunity to be part of a friendly team who are making a difference to the lives of people in our county and beyond. If you have the right skills, a great attitude to work and believe in our PRIDE values please apply today telling us why you feel you can make a difference to our department.
Advert
We would like an individual with first class communication skills, who can hit the ground running. Previous waiting list experience is desirable, and any existing knowledge of NHS policies would be really beneficial. Experience of working in clinical setting such as a hospital or clinic would be ideal along with strong IT and data processing skills. This role will incorporate data entry and spreadsheet work and you will be expected to work with our patient database PAS and our referrals console, so any previous knowledge of these would also be beneficial. There will be a lot of patient contact and dealing with incoming referrals and coordinating, arranging and booking clinics.
You will be working as part of a wider admin team but will be working directly with other waiting list coordinators, so the ability to communicate effectively with colleagues will be essential, as will the ability to prioritise and work on your own initiative. You will help maintain patient activity and capacity and help with general administration for other parts of the service. You will need to provide reports on waiting lists and ensure clinics are fully booked to keep the flow of activity constant. This role gives the ideal candidate a chance to grow their knowledge, learning lots about our specialty.
Gweithio i'n sefydliad
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
- Undertake responsibility for Endocrinology & Diabetes waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
- To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality
- Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
- To implement booked admission protocols and procedures for Endocrinology & Diabetes; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
- To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
- Close liaison with the medical secretarial staff to ensure accurate updating of information.
- Compile the departmental theatre lists, and assign patient confirmation times.
- Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.
- To verify and record all patients details on the patient management system in use within the unit (including waiting list card details) as required
- Ensure all urgent referrals are dealt with in accordance with Patient Access policy
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
The Job Description, which includes a Person Specification, provides a full outline of responsibilities and requirements for this role. Please use your supporting statement to demonstrate how you meet the person specification.
Travelling to work
Staff parking is available onsite; however, this is limited during core working hours. We have more capacity in the evening and at weekends and can usually provide spaces during those hours.
We look to allocate these spaces fairly. Our Travel Office have a set of criteria that staff must meet in order to qualify. If you qualify for a space, you may be placed on a waiting list if we are at full capacity.
The NNUH is served by a number of public buses, and we offer generously discounted monthly passes with First Bus & Konect.
The Costessey Park and Ride runs regularly each day from 06:30 (from P&R) to 20:45 (from NNUH) and this service is free for NHS staff. There is a regular Thickthorn P&R service as well which is free. Applications to the Travel Office are required for this service. We also have a discounted service from the airport P&R if you purchase a bundle. Please see Konect website for further details.
The NNUH host multiple bicycle racks and a salary sacrifice scheme. We also benefit from a Beryl station onsite.
If you work at another Trust site, please discuss travel and parking arrangements at interview.
DBS
If this post involves working with children or adults the application form will ask for information regarding previous convictions as you will be required to undertake a Criminal Record and Barring Check known as a DBS check.
If you are a new employee or registering with the Staff Bank you will need to meet the cost of this unless your salary is less than point 9 of Afc
NHS Service
Should you be appointed to the post we will need to establish any previous NHS service via the ESR IAT and we will accept the submission of your application as your agreement to this.
UK Registration
You will need to have current UK professional registration where this is a requirement of the role.
Application
Following candidate feedback and to reduce our dependency on paper, all our communication with you regarding your application will be by email so could you please check your e-mails (and Spam) regularly.
We value equality in our team and recruit from all sections of the community. We recognise there is a wealth of talent among people who have a disability and if you meet the minimum criteria detailed in the person specification and have a disability, you may wish to be considered under the Guaranteed Interview Scheme by indicating this in the relevant section on your application.
We look forward to receiving your application and if you do not hear within the next four weeks this will usually mean that you have not been short-listed. However, if you wish to confirm this please contact the person indicated on the advert.
Flexibility
Whilst every effort will be made to recruit to the post as it is advertised, there may be occasions where we consider alternative working patterns, such as part time working, or contract types, such as secondments, depending on circumstances. Should you wish to work in a different working pattern to that stated in our advertisement, please indicate this in the supporting statement to your application.
Useful Information
Make sure to follow us on Facebook and Twitter for regular updates about the exciting career opportunities available at NNUH - @NNUHjobs
Norfolk and Norwich University Hospitals NHS Foundation Trust Website
Video - Working at NNUH as a Registered Nurse
Video - Working at NNUH as a Health Care Assistant
Manyleb y person
Qualifications
Meini prawf hanfodol
- Good standard of literacy and numeracy
- Good IT skills (Microsoft Office and PAS)
Meini prawf dymunol
- Experience of managing patient waiting lists
Experience
Meini prawf hanfodol
- Previous NHS experience
Skills
Meini prawf hanfodol
- Ability to work well in a team, but also to use own initiative and work independently
- Excellent communication and organisational skills
Attitude, aptitude
Meini prawf hanfodol
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Andy Mackay
- Teitl y swydd
- Deputy Admin Manager
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01603 647958
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