Trac proudly powers the recruitment for
Norfolk Community Health and Care NHS Trust
About
Looking after you locally
Norfolk Community Health & Care NHS Trust (NCH&C) provides community-based NHS health and care via more than 70 locations across Norfolk, as well as providing a specialist Early Supported Discharge service to stroke patients in Norfolk and Suffolk.
Serving a population of nearly 900,000, NHC&C delivers community dentistry, services for children, young people and families, therapies, community nursing, end of life care and specialist nursing, among others. We believe that people are better looked after locally and this belief drives us to work hard to bring expert care to patients in our seven community hospitals, within GP surgeries and in patients’ own homes. Working in the community will provide you with the opportunity to develop longer-term and more personal relationships with patients, carers, and other professionals.
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Patient Safety Specialist and Incident (PSI) Investigator
Accepting applications until: 18-Jul-2024 23:59
Vacancy status: Open
Accepting applications until: 18-Jul-2024 23:59
Key details
Location
- Site
- Norwich Community Hospital
- Address
- Bowthorpe Road
- Town
- Norwich
- Postcode
- NR2 3TU
- Major / Minor Region
- Norfolk
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Home or remote working
Salary
- Salary
- £35,392 - £42,618 per annum
- Salary period
- Yearly
- Grade
- (Band 6)
Specialty
- Main area
- Patient Safety
- Interview date
- 30/07/2024
NCH&C is proud to be the first standalone NHS community trust in the UK to achieve an ‘Outstanding’ rating from the Care Quality Commission (CQC). Our focus is on continually improving the quality of care we offer to local people and on improving access to that care, helping people to move seamlessly from one service to another. Praising NCH&C’s “compassionate, inclusive and effective leadership at all levels”, the CQC observed that our staff are well supported to make positive changes and innovations.
Norfolk Community Health & Care NHS Trust is committed to continuing to create a modern and inclusive work environment. As part of this commitment we actively promote flexible working opportunities where possible, to meet the needs and wishes of our workforce to maintain and improve their wellbeing. The trust offers a range of flexibility, including flexible working patterns, and we would encourage you to discuss this with the recruiting manager before or during the application process if this would interest you.
We welcome applications from people who share our values and can help us deliver outstanding care in our local community.
Job overview
The Patient Safety Specialist and Incident Investigator will work in partnership with the aligned Clinical Quality Director as the lead Patient Safety Expert in the organisation. They will provide dynamic leadership, visibility, and expert support to the patient safety work in the organisation. They will support the development of a patient safety culture and safety systems and will work in networks to share good practice and learn from each other.
Advert
The Patient Safety Specialist and PSI Investigator will lead, and support, patient safety improvement activity including the implementation of the National Patient Safety Strategy, and ensure that systems thinking, human factors understanding and just culture principles are embedded in all patient safety processes. They will promote patient safety thinking beyond why things go wrong in healthcare (Safety I), to examining why things routinely go right and how that can be maximised (Safety II).
They will support the organisation’s ‘patient safety partners’ (patient and public representatives specifically involved in patient safety) as identified in the NHS Patient Safety Strategy. They will have an overview of and ability to influence and interact with all patient safety processes within the organisation.
Working for our organisation
Apply now to join an organisation that has been awarded an 'Outstanding' rating by the Care Quality Commission (CQC), the highest possible rating and the first stand-alone NHS community trust in the country to be awarded the title.
- Good benefits package including a minimum 27 days annual leave, plus Bank Holidays, increasing after 5 years and 10 years to a maximum of 33 days
- Opportunity to join the NHS pension scheme.
- Wellbeing support (gyms, free eyesight test, cycle to work scheme, wellbeing resources)
- Free parking at most sites (excluding Norwich Community Hospital)
- Supportive positive culture that is Well-Led with regular supervision
- Comprehensive in house and external training programmes available
- NHS discounts and many more
Please note that applications are accepted by completion of our on-line application form. We cannot accept CV's.
Find out more about working for our organisation here: https://online.flippingbook.com/view/226719057/
Detailed job description and main responsibilities
Main Duties & Responsibilities
1. In partnership with the aligned Clinical Quality Director, lead the Trust approach to implementing the Patient Safety Specialist role and patient safety agenda, fulfilling the requirements of the role as per the national person specification.
2. Identify and respond to local and national patient safety priorities, taking a proactive approach in surveillance, early identification and organisational approaches for learning, quality improvement and change, leading and supporting activity and ensuring that systems thinking, human factors understanding and just culture principles are embedded in processes.
3. Lead on the implementation of mechanisms for meaningful dissemination of learning, including the production and distribution of information regarding patient safety practices.
4. Work closely with the Clinical Governance and Quality Director and aligned Clinical Quality Director to ensure the patient safety agenda is established across all Places and services.
5. In partnership with the aligned Clinical Quality Director, provide expert, specialist advice and support on matters relating to patient safety commensurate with knowledge and specialist training provided to Patient Safety Specialists by NHS England/Improvement.
6. Support best practice in communicating with patients and/or their relatives when things have gone wrong in line with the Duty of Candour. This can involve directly communicating complex and sensitive information that may not be received positively and which requires a high-level of interpersonal skills in order to achieve the right outcome.
7. To lead on the promotion of national patient and local safety initiatives throughout the Trust.
8. To undertake critical reviews of current patient safety risk issues, analyse and make recommendations to the Clinical Governance and Quality Director and aligned Clinical Quality Director for escalation to the executive team.
9. Support the ongoing compliance with CQC regulatory standards.
10. To analyse patient safety and compliance data and make recommendations to address identified deficits in safety and/or compliance and ensuring agreed actions are followed through.
11. Identify and share information obtained from staff reporting patient safety related incidents with Quality Matrons and Clinical Quality Directors to ensure that immediate actions are taken to minimise any risks to patients.
12. Develop, implement and monitor patient safety policies and procedures affecting all service lines, and support the development of the Trust’s patient safety culture and safety systems to enhance patient safety and experience.
13. Maintain an up-to-date and comprehensive knowledge of local and national patient safety issues, including the interpretation of national health policies to ensure that goals and standards are reflected in the trusts programme of work.
Patient Safety Incident Response Investigations
14. Undertake Patient Safety Incident Response investigations and reviews as per NHS Frameworks and regulations.
15. Lead and coordinate investigations and other types of incident response and provide high quality, comprehensive, concise, and unbiased reports within the allocated timescale.
16. Engage and collaborate with internal staff involved in the incident, staff who are experts in their field and with external staff from other agencies, using a wide range of investigative methodologies and approaches.
17. Ensure compassion, empathy and support are demonstrated throughout all investigations for patients, carers, staff, and colleagues.
18. Use relevant documentation to analyse findings e.g. policy, protocol, training records etc, to use the data collected to complete a comprehensive report, using a systems based approach
19. Ensure the findings and recommendations of the report are discussed and agreed with the responsible managers prior to submitting the report for approval.
20. Keep patients and carers engaged and up to date on the progress of the investigation and share the findings of the investigation. Support and enable co-production of outcome actions where appropriate.
21. Contribute to the management of the process for ensuring themes and trends from all Patient Safety Incidents and Complaints are identified and triangulated and occurrence and prevalence of incidents is monitored over time for evidence of change and improvement.
22. Share the findings of investigations and reviews with relevant parties and stakeholders.
General Responsibilities
23. To deputise for the aligned Clinical Quality Director. Clinical Governance and Quality Director in their absence and provide support the wider teams in this portfolio as necessary during these times.
24. Provide direction and leadership to ensure the implementation of proven patient safety approaches across the Trust.
25. Build and maintain good working relationships and collaborative partnerships with a broad range of internal and external stakeholders on issues relating to patient safety.
26. Contribute to sharing learning to support the Patient Safety and Learning Group agenda.
27. Attend Quality and Governance meetings to share findings.
28. Analyse information from external sources to ensure the Trust learns from other reports and agencies.
Line Management & Financial Responsibilities
29. To undertake line management duties of identified posts ensuring management activities are completed in line with organisational policies and procedures.
30. The postholder will have authorised signatory under their associated budget for tasks as directed by the Clinical Quality Director and/ or Clinical Governance and Quality Director eg travel claim approval, PowerGate approval, P documents etc.
Key Relationships
This role requires considerable direct contact with the organisational Clinical Governance and Quality Director, Clinical Quality Directors, Quality Matrons as well as the Executive Directors and these are seen as key relationships in the successful operation of this role. The role also requires regular contact both verbal and in writing with patients/service users, staff (at all levels) both clinical and corporate, solicitors and other external agencies.
Equal Opportunities - We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. Additionally, people with disabilities that fall under the Disability Confident Scheme will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification). All sites are Smoke Free.
Immigration Status - Norfolk Community Health & Care NHS Trust is a diverse employer and welcomes all job applications. However, potential applicants should note that although the Trust is registered with the Home Office as a sponsor organisation for migrant workers, sponsorship can only be offered against Skilled Worker visas. If you are an applicant from outside the UK and do not already hold a self-gained right to work, we recommend you check the Home Office eligibility requirements before making an application.
Please note: Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
Redeployment - Please note that in the first instance priority for this vacancy will be given to NCH&C staff who are on the Trusts Redeployment Register.
DBS - If this post is subject to a Disclosure and Barring Service (DBS) check and you are not a current employee of Norfolk Community Health and Care NHS Trust or being recruited as an Apprentice then the cost of the DBS check will be automatically removed from your first month’s salary. However if you are registered with the update service this may not be required.
Closing and Interview Dates -This vacancy may close early if sufficient applicants are received.
Data Protection - A privacy notice detailing how we will handle your data is attached to this advert as a document. Your application will be transferred to our recruitment management system (Trac) once the advert has closed and you will receive notification then detailing how Trac will handle your data.
Applicant requirements
You must have appropriate UK professional registration.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Qualifications
Essential criteria
- Educated to postgraduate degree level or equivalent experience
- Healthcare professional with a relevant clinical qualification and registration
Desirable criteria
- Trained in Investigations and/or Patient Safety incident response methodologies
- Leadership/management qualification or equivalent experience
Experience
Essential criteria
- Have worked in a patient safety-related role and have an understanding of the principles that underpin approaches to improving patient safety in health systems
- Have had previous responsibility for/involvement in clinical governance systems
- Proven leadership experience
Desirable criteria
- Be willing and committed to developing expertise in all aspects of patient safety science, such as human factors, systems thinking, investigation, quality improvement, change management, prospective and reactive risk analysis and management, error theory and just culture.
- Experience of effectively communicating highly complex, sensitive and contentious information to staff, patients and relatives/carers.
Skills, Abilities and Knowledge
Essential criteria
- Have knowledge and experience of driving improvement for the safety of patients
- Have significant knowledge of local organisation’s patient safety policy and strategy • Have knowledge of safeguarding and the legal duties expected of NHS organisations
- Have significant knowledge of national patient safety policy and strategy, and levers for change in the NHS system; and ability to interpret national advice, guidance and requirements and advise their organisation on how these should be implemented
- A sound understanding of the principles that underpin approaches to improving patient safety in health systems
- Knowledge of driving improvement for the safety of patients
- Significant knowledge of national patient safety policy and strategy, and levers for change in the NHS system
- Have knowledge and understanding of the Equalities Act 2010, including the importance of collecting and analysing data on protected characteristics, and wider understanding of the impact of discrimination and bias on the safety of patients
- Be willing and committed to developing expertise in all aspects of patient safety science, such as human factors, systems thinking, investigation, quality improvement, change management, prospective and reactive risk analysis and management, error theory and just culture and being fully trained in the national patient safety syllabus
- The ability to interpret national advice, guidance and requirements and advise the trust on how these should be implemented
- Ability to provide leadership and work with senior leaders
- Credibility and enthusiasm for patient safety
- Ability to analyse complex information (including patient safety incident data, administrative data, mortality data) that may conflict and where expert opinion may differ
- Ability to develop, maintain and monitor information systems to support improvement initiatives
- Ability to manage time effectively and to prioritise
- Strong self-awareness and coping strategies
- Enthusiasm and interest in ensuring others are trained and developed in patient safety, as appropriate
- Commitment to quality work and promotes high standards in all they do
- Values diversity and difference; operates with integrity and openness
- Works well with others by being positive, helpful and listening to them; involving, respecting and learning from others
- Involves patients and the public in their work
- Commitment to and proactive in addressing inequalities in healthcare in general and in patient safety
- Competent in the use of computer software (eg teams, Microsoft office package
- Excellent keyboard kills and competent in typing
Desirable criteria
- Significant knowledge of the Trust’s policies and strategies
- Experience of supporting internal and external assessments such as CQC
Communication
Essential criteria
- Ability to handle highly complex and sensitive information for communication with staff at all levels, including senior managers, patients, carers and the general public
- Negotiation, influencing and persuading skills.
- Able to communicate effectively in written and verbal English Language
- Ability to develop and maintain strong relationships across the organisation
Personal and People Development
Essential criteria
- Demonstrate tasks to new starters
Other
Essential criteria
- Must hold full and valid driving licence
Further details / informal visits contact
- Name
- Emma Taylor
- Job title
- Clinical Governance and Quality Director
- Email address
- [email protected]
If you have problems applying, contact
- Address
- Room 218, Norwich Community Hospital
- Bowthorpe Road
- Norwich
- NR2 3TU
- Telephone
- 01603697444
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