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Medway Community Healthcare CIC
Gwybodaeth
Medway Community Healthcare (MCH) is an award winning Community Interest Company (CIC), formed in 2011, and was one of the first social enterprises in the NHS family. We are a £63 million business with around 1,350 staff working across more than 40 community health services and personalised social care services in and around Medway; caring for a population of around 280,000 people.
We have a diverse workforce offering varied and challenging roles in nursing, allied health professions, clinical support, medical and dental, administration and clerical and estates.
We're incredibly proud of what we do, and all our achievements reflect the passion, dedication and commitment demonstrated by our staff across all services. These qualities are born out of our values:
- Working in partnership
- Delivering quality and value
- Being caring and compassionate
Our vision is to be a successful, vibrant, community interest company that benefits the communities we serve. So if you share our values and want be a part of this, we would love to hear from you.
Care manager assistant
Closed for applications on: 27-Medi-2024 00:00
Statws y swydd wag: Closed
Closed for applications on: 27-Medi-2024 00:00
Manylion allweddol
Lleoliad
- Gwefan
- MCH House
- Cyfeiriad
- Bailey Drive
- Tref
- Gillingham
- Cod post
- ME8 0WJ
- Major / Minor Region
- Caint
Math o gontract a phatrwm gwaith
- Contract
- Parhaol
- Oriau
- Llawnamser - 37.5 awr yr wythnos (Weekends and bank holidays)
Cyflog
- Cyflog
- £26,530 - £29,114 per annum
- Cyfnod cyflog
- Yn flynyddol
- Gradd
- (Band 4)
Arbenigedd
- Prif leoliad
- Care management assistant
Do you want to be part of an award winning and dynamic social enterprise that:
- is renowned for providing high quality care and is ranked ‘Good’ by the CQC;
- is a for-better-profit organisation, reinvesting any surplus back into our health and care services and our local community;
- is friendly, ambitious, welcomes innovation and rewards excellence;
- offers superior benefits; everything you get in the NHS and more;
- and whose achievements reflect the passion, dedication and commitment demonstrated by our staff across all services?
Our vision is to be a successful, vibrant, community interest company that benefits the communities we serve. So if you want be a part of this, we would love to hear from you.
Trosolwg o'r swydd
· Do you have excellent interpersonal and communication skills?
· Are you passionate about supporting patients holistically to remain independent?
If you answered yes, we’ve got the perfect role for you!
We are looking for a care manager assistant to work in the urgent response care management team. The successful candidate will be working towards preventing hospital admission, promoting independence and facilitating early discharge. The successful candidate will need to have excellent communication skills, knowledge of the health and social care environment, and outstanding organisational and IT skills. The role will involve visiting service users in their own homes and completing regular reviews of care.
If this is you we look forward to welcoming you to our team.
Advert
The post holder will work alongside the other care manager assistants to provide an effective duty, and triage system for new referrals coming into the UR CM Team.
Good keyboard skills required for information recording, report writing and e-mails.
The post holder will manage a caseload of service users , to monitor and review care services in the community. Ensuring that the cost of the care is appropriate to the service users needs.
The post holder will be responsible for completing reviews at the end of the enablement period, to ensure that service users with long-term needs have ongoing support in accordance with The Care Act 2014.
The post holder must be able to easily access different properties and environments including house boats, rural setting and cluttered environments.
The post holder will need to be able to appropriately and professionally engage and communicate with a wide range of service users from different health, social and ethnic and cultural backgrounds
Gweithio i'n sefydliad
So what else?
· This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.
· We encourage staff to get involved in exploring new ways of working and service development.
· We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.
· You’ll be able to develop your skills in a friendly and supportive team.
Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
The small print
· Informal visits can be arranged on request.
· We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.
· MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.
Swydd ddisgrifiad a phrif gyfrifoldebau manwl
1. Communication and relationship skills
· The post holder will be required to have excellent communication skills, both written and verbal. This will enable them to work collaboratively and effectively with service users, their families, carers, and professionals from different agencies.
· The post holder must be able to appropriately and professionally engage and communicate with a wide range of service users from different health, social, ethnic and cultural backgrounds. The post holder will be able to establish a supportive and effective relationship to ensure that services users are able to actively participate in the review process.
· The post would require sensitivity and empathy in providing and receiving complex, sensitive or contentious information, where persuasive, motivational, negotiating, training. or re-assurance skills are required.
2. Knowledge, training and experience
· The post holder will need to have some experience and/or understanding of working in a care or social services environment or organisation.
· Have good IT skills that enable the post holder to use electronic computer systems, to access and input access service user data. The post holder would also need to be competent to access and use email and raise reports.
· Additional training will be provided to meet service and organisational specific requirements and develop knowledge and skills.
The post holder will need to have studied to A’level, Higher National Certificate or vocational qualification level 4 and be confident to use various electronic systems.
3. Analytical and judgement skills
The post holder will be working directly with service users, their families, carers, Care Managers, internal and external agencies in the community. They will need to analyse social situations and factors that impact on service user’s ability to manage independently in the community and then determine a course of action. They will also need to use their judgement skills to accurately identify areas of concern or unmet need.
4. Planning and organisational skills
· The post holder will have effective work load management skills, be able to prioritise work schedules and complete work in a timely manner.
· The post holder should be able to work in a busy and occasionally challenging work environment whilst being able to maintain a professional and effective service.
· The post holder will maintain a high level of work that reflects the aims, values and provision of care required of the organisation as a whole.
5. Physical skills
· A full and clean driving licence is required to enable the post holder to work across the Medway area for service user reviews, meetings and training sessions.
· Good keyboard skills required for information recording, report writing and emails.
· The post holder must be able to easily access different properties and environments including house boats, high rise properties, rural settings and cluttered environments.
6. Responsibility for patient / client care
· The post holder will be required to work on their own initiative with clients in the community and as part of a larger team.
· The post holder will have regular contact with service users and their families, providers, health care workers and other team members.
7. Responsibility for policy and service development implementation
· The post holder will be required to provide feedback based on reviews they complete with service users, their families, carers and other professionals. The feedback would contribute to the development of services provision in accordance with MCH organisational values and local and national policies.
· The post holder will be able to contribute to service development and improvement by proactively engaging in audits, internal process and activity reviews.
8. Responsibilities for financial and physical resources
The post holder will be responsible for ensuring that services are provided appropriately to service users. And those services are provided in accordance with The Care Act 2014 eligibility criteria.
The post holder will be responsible for the implementing and monitoring of care packages, ensuring that the cost of the care calls is suitable for the individual’s level of needs. They will also need to understand and explain to service users, family and carers the Medway Council Financial Assessment process, and any possible charges attached to long-term care.
9. Responsibilities for human resources (HR)
· The post holder will be responsible for supporting new members of staff during the induction period, particularly around the use of Framework-i. They will also be involved in providing “shadowing” opportunities to promote the work of the team for staff working in MCH and in other agencies and organisations ie. Medway Council.
·
10. Responsibilities for information resources
· The post holder will be responsible for safe and appropriate access to service user data and for ensuring confidentiality is maintained when transferring, discussing or using service user information.
· The post holder will ensure service user information is only accessed and transferred to relevant services and data protection is maintained at all times.
· The post holder will be trained to use electronic data and IT systems that support service user information.
11. Responsibilities for research and development (R&D)
· The post holder will participate in service audits and reviews to ensure the service is operation to current local, national and organisational standards.
12. Freedom to act
· The post holder will be able to demonstrate autonomy in their role, but also be able to recognise the need for supervision or support when necessary.
· In accordance with MCH organisational policy and procedure the post holder must be able to identify and report practices and incidents that are inappropriate and/or detrimental to the post holder, colleagues, service users, the service or the organisation as a whole.
13. Physical effort (refer to effort factor questionnaire)
· See Physical effort factor questionnaire
14. Mental effort (refer to effort factor questionnaire)
· See Mental effort factor questionnaire
15. Emotional effort (refer to effort factor questionnaire)
· See Emotional effort questionnaire
16. Working conditions (refer to effort factor questionnaire)
· See Working conditions effort questionnaire
Full JD can be found in the attachments
We reserve the right to close this advert earlier than the published closing date if we receive a sufficient number of applications. Shortlisted candidates will be contacted within 1 week of the closing date; no discourtesy is intended in not contacting you if your application is rejected.
When completing your application, please include the email addresses and contact telephone numbers for your referees; your referees should be your line managers / course tutors for the last 3 years.
MCH is an equal opportunity employer that is committed to a compassionate and inclusive workplace and values diversity of all people. We prohibit unlawful discrimination and harassment of any kind and wish to provide our employees with a work environment free of discrimination and harassment. At the heart of our values, we seek to treat people fairly and with dignity and respect and provide a workplace where people feel they belong.
We aspire to have a diverse and inclusive workforce and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join MCH. We are positive about disability and we guarantee interviews to applicants with a disability who meet the minimum criteria as specified in the job description. We are committed to offering support and making reasonable adjustments to allow full participation in the interview and selection process and through their employee journey.
We are committed to the safeguarding and welfare of children and vulnerable adults.
Gofynion yr ymgeisydd
Mae'r swydd hon yn ddarostyngedig i Orchymyn Deddf Adsefydlu Troseddwyr 1974 (Eithriadau) 1975 (Diwygio) (Cymru a Lloegr) 2020 a bydd angen cyflwyno Datgeliad i'r Gwasanaeth Datgelu a Gwahardd.
Manyleb y person
Qualifications
Meini prawf hanfodol
- A level or Vocational Qualification equivalent.
- Driving license and access to a vehicle
Meini prawf dymunol
- Qualifiction in counselling
Experience
Meini prawf hanfodol
- Working as part of a multidisciplinary team or experience of rehabilitation.
- Understanding or the wider health and social care environment
Meini prawf dymunol
- An example of taking responsibility for own actions
Skills
Meini prawf hanfodol
- Excellent communication and interpersonal skills
- To have good IT skills and be computer literate
Meini prawf dymunol
- Understanding of policy and legistation for Safeguarding Adults and Children
MCH Values
Meini prawf hanfodol
- a good understanding of the MCH values
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Anna Ross
- Teitl y swydd
- Team Lead Urgent Response Care Manager Team
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01634 975705
Os ydych yn cael problemau'n gwneud cais, cysylltwch â
- Address
- MCH House
- Bailey Drive
- Gillingham Business Park
- Gillingham
- ME8 0PZ
- Telephone
- 07796182085
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