Outpatients Receptionist

Job overview

Outpatients Receptionist - Band 2 - working 16 hours per week.

The hours for this post will be Fridays and Saturdays inc. Bank holidays. Friday shifts will alternate between 7am to 3pm or 11am to 7pm. Saturday’s shift will be 7am to 3pm. The successful candidate must be able to support the flexibility of the rota and be able to work the agreed working pattern.

We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and Clerical service for the Trusts Outpatients Service.

This post will predominantly work on the Day Surgery & Endoscopy Unit Reception where patients will come into hospital, have an operation or procedure, recover, and go home on the same day. The day surgery team currently undertake many different procedures across different specialties including endoscopy, ENT (ear, nose and throat), general surgery, gynaecology, oral and maxillofacial, orthopaedics, urology and vascular. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Please note this role will also require physical effort at times when preparing and managing patients Medical Records.

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To provide an efficient Reception service maintaining a high level of accuracy and confidentiality at all times. 

The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day.

The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.

An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.

Working for our organisation

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.

We have a clear set of values & behaviours which we expect all of our staff to demonstrate:

• Safety
• Care
• Respect
• Communication
• Learning

We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.

We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+ & Disabled people.

Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.