Accessibility

Accessibility statement for apps.trac.jobs

This accessibility statement applies to Trac.

This website is run by Civica UK Ltd.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change font size
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of: JAWS, NVDA, VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Address lookup suggestions are not voiced by screen-readers.
  • Tooltips are not hoverable or dismissable.
  • Older PDFs and other documents may not be accessible.

Feedback and contact information

If you have feedback you'd like to share with us relating to accessibility, please get in touch by email at the address below.

Accessibility contact email
[email protected]

We will consider your request and get back to you within 10 working days.

If you have general enquiries about this website, please see the contact details on our contact us page.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. Please contact us if you find any problems not listed on this page or think we’re not meeting accessibility requirements.

Please include details of the problem, for example:

  • the web address (URL) of the page you encountered the problem on
  • the web browser you are using (e.g. Internet Explorer, Chrome, Firefox, Safari)
  • any assistive technology you are using (e.g. screen-reader software)

We will investigate your report and get back to you within 10 working days.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Civica UK Ltd is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • Address lookup suggestions are not voiced by screen-readers.

    The auto-complete library we use for the address lookup on the "Account details" page does not mark-up options properly, which prevents screen-readers from voicing the suggested addresses.

    It is still possible to enter an address manually.

    We plan to fix this issue by September 2025.

    WCAG 2.1 success criterion
    1.1.1 Non-text Content
    Level
    A

  • Tooltips are not hoverable or dismissable.

    The software package we use to generate our tooltips (popup messages on hover/focus) does not allow for dismissing the tooltip (other than by moving the pointer or keyboard focus) and does not allow hovering over or selecting the content of the tooltip.

    These tooltips are primarily used to provide explanation or text-alternatives for user-interface elements and should rarely be used for actual content which would need selecting or copying.

    We plan to fix this issue by September 2025.

    WCAG 2.1 success criterion
    1.4.13 Content on Hover or Focus
    Level
    AA

Content that’s not within the scope of the accessibility regulations

  • Older PDFs and other documents may not be accessible.

    There may be some older PDFs and documents attached to vacancies or applications that may not be accessible. We consider these to be historic and not in active use. The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. Any new PDFs or Word documents we publish should meet accessibility standards.

Preparation of this accessibility statement

This statement was prepared on 15-Sep-2020. It was last reviewed on 12-Dec-2023.

This website was last tested on 29-Nov-2023. The test was carried out by Civica UK Ltd.