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NHS Business Services Authority
About
The NHSBSA values and respects the diversity of its employees, and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability.
The NHSBSA will not normally re-engage a former employee in any capacity including in a self-employed/consultancy capacity; through an agency; in a temporary or permanent post or to a supply list, for a period of 12 months after the redundancy date.
Senior Interaction Designer
Closed for applications on: 22-Mar-2023 00:00
Vacancy status: Closed
Closed for applications on: 22-Mar-2023 00:00
Key details
Location
- Site
- Ridgway House or Stella House
- Town
- Greater Manchester or Newcastle upon Tyne
- Postcode
- BL6 6PQ
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time
- Part time
- Flexible working
- Home or remote working
- Compressed hours
Salary
- Salary
- £41,659 - £47,672 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 7)
Specialty
- Main area
- Interaction Design
Job overview
Do you have significant experience in interaction design, a proven track record of success and a desire to make a difference? If so, then the NHS Business Services Authority (NHSBSA) have an exciting opportunity for you.
Our Digital, Data and Technology directorate design, develop, test, support and operate applications from our digital transformation projects to support patients, colleagues and the public. In doing so, we deliver relevant and valuable services to millions of users with various needs and abilities. A significant digitisation programme is underway, in line with the Government Digital Strategy and the NHSBSA's strategy, putting the user at the heart of everything we deliver.
We're recruiting for a Senior Interaction Designer to join our growing and supportive user-centred design community to work collaboratively within multidisciplinary agile teams, alongside user researchers, developers, service designers, product owners and others.
Hear from our team and learn more about what it's like to work in digital services at NHSBSA.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts
Advert
As a Senior Interaction Designer, you will lead on our approach to enable users to interact with all of our digital services, in terms of both overall flow and at the level of individual design elements. You will have an inclusive, user-centred approach and enjoy adapting and learning at pace. As an experienced designer, you will work with minimal support, influence others, and mentor other team members from our design community.
We're working in a hybrid way, spending time both home and office working. This position can be based from either of our offices in Greater Manchester or Newcastle upon Tyne.
We want to support people in their chosen careers and welcome applications from previously unsuccessful applicants who have waited at least six months before reapplying.
If you'd like to know more about this role or working in digital, please get in touch for an informal chat.
Working for our organisation
At the NHS Business Services Authority (NHSBSA) we deliver a range of essential national services to NHS organisations and contractors, patients and the public.
You may already be using some of our services. Do you have a prescription pre-payment certificate? Perhaps you found this vacancy through NHS Jobs? We’re behind these and much more.
Being one of the UK’s Best Big Companies to work for, our values are to be Collaborative, Adventurous, Reliable and Energetic. We CARE about what we do and support each other in achieving our objectives.
Our people are the heart of our organisation. We strive to ensure they feel trusted, valued and empowered. We’re passionate about nurturing and developing people. When you join us, we want you to grow, and we offer many opportunities for you to do that.
We welcome applications from people of all backgrounds. With wellbeing and inclusion central to our ethos, our BAME, Disability and Neurodiversity, LGBTQ+, Armed Forces, and Women’s networks help our colleagues be their authentic selves at work.
At the NHSBSA, we value and respect the diversity of our colleagues and are committed to being a flexible employer. We are proud to offer flexible working opportunities. Whether you’re interested in hybrid working, working from home, flexible hours or job sharing, apply today, and we can discuss available options with you at the interview stage.
We are the NHS delivering for the NHS.
Visit our website and start your career with us.
Detailed job description and main responsibilities
Working in an Agile way - you identify and compare the best processes or delivery methods to use, including measuring and evaluating outcomes. You help the team to decide the best approach. You help teams manage and visualise outcomes, prioritise work and work to agreed minimum viable product, print and scope.
Communicating with others - you listen to the needs of technical and business stakeholders and interpret them in a way that is clear for both audiences. You build relationships with stakeholders and influence expectations. You are flexible and communicate proactively and reactively. You facilitate difficult discussions within the team or with diverse senior stakeholders.
Community collaboration - you work collaboratively within a group, actively networking with others and varying feedback for the appropriate time to ensure the discussion sticks - both internally and across other government agencies. You use your initiative to identify problems or issues in the team dynamic and rectify them. You pull out issues through agile health checks to provoke the best responses.
Digital perspective - you apply a digital understanding to your work. You identify and implement solutions for assisted digital.
Evidence - and context-based design - you design systems for use across multiple services and identify the most straightforward option out of various approaches.
Experience of working within constraints - you identify constraints and communicate about these and work within them. You challenge the validity of constraints. You ensure standards are being met.
Leadership and guidance - you make decisions characterised by medium levels of risk and complexity and recommend decisions as risk and complexity increase. You build consensus between people. You identify problems or issues in the team dynamic and rectify them. You engage in various feedback types, choosing the right style at the appropriate time and ensuring the discussion and decision stick. You bring people together to form a motivated team and help create the right environment for a team to work in. You facilitate the best team make-up, according to the situation.
Prototyping in code - you create and validate dynamic prototypes and promote best practices across digital communities.
Prototyping - you use a variety of methods of prototyping. You share best practices and coach others. You look at strategic interaction design end to end.
Strategic thinking - you define strategies and policies, guiding others on working in the strategic context. You evaluate current approaches to ensure business requirements are met and exceeded where possible.
User focus - you give direction on which tools or methods to best use to meet users' needs across various channels. You provide insight and expertise in how user needs have changed over time to ensure the business meets these. You apply strategic thinking to provide the best service for the end-user.
Cost savings - you identify opportunities for cost reduction and improvement within an existing service
Person specification
Qualifications
Essential criteria
- Professionally qualified to degree level or equivalent professional experience or willingness to work towards.
- Evidence of continuous professional development.
Desirable criteria
- Recognised design qualification, for example in Service Design, Interaction Design, Design, Human-Centred Design, Ergonomics, etc. or Design Management or Management (e.g. MBA, Postgraduate certificate in Management)
- Additional practitioner level qualifications in Design, User Research, or Design (or equivalent) or related knowledge.
- Management and leadership qualification.
- Evidence of on-going relevant postgraduate qualification.
Experience
Essential criteria
- Proven experience working as a designer supporting a product team and working with users, managers and senior stakeholders to develop design concepts.
- Experience in setting direction, embedding good practice, and making important decisions based on research to improve products and services.
- Proven industry experience of applying design knowledge in interaction design and applying that to real-world applications.
- Expert in designing user interfaces. Able to demonstrate interaction design skills and fulfil user needs in your designs.
- Able to demonstrate your process in designing and building new digital services or improving existing ones.
- Experience in working effectively with cross-disciplinary teams and ensuring that making design decisions is based on design knowledge, user research and knowing the user journey.
- Skilled in creating prototypes and concepts to explore potential solutions and meet requirements.
- Experienced in strategic thinking and providing design consulting and leadership in any relevant area. You identify and implement solutions for assisted digital.
- Experience in making complex things simple for users by distilling complex data and information into understandable and straightforward forms.
Desirable criteria
- Experience in working in an agile/lean development process.
- Experience in designing for users with low digital skills and/or designing for users with physical and cognitive impairments.
- Experience in contributing to “design systems”. For example, producing self-service systems for non-Designers, using common patterns, components and elements.
- Experienced in leading and mentoring staff within and outside your specialism
- Experience in measuring, evaluating and visualising outcomes.
- Experience in design using GDS standards.
- Experience developing new functionality and services within an online or business.
- Experience working with communities of practice - leading discussions and fostering a culture of learning.
Personal Qualities, Knowledge and Skills
Essential criteria
- Excellent communication skills to listen and respond to the needs of a range of audiences and interpret them clearly for both audiences.
- Both proactive and reactive in communication. Able to engage in various feedback types, choosing the right style at the appropriate time and ensuring the discussion and decision stick.
- Able to cope in complex environments, prioritise effectively and identify and work within constraints.
- Able to apply best practices, deal with challenging situations and adopt a flexible approach to work and working hours.
- Specialist knowledge of interaction design, with an ability to demonstrate knowledge of user-centred interaction design.
- Knowledge of and passion for user-centred design practices for both public-facing and internal services and applications.
- Proven ability to transfer and develop skills and knowledge into new areas at short notice.
- Knowledge of accessibility standards and guidelines and how to apply these standards to your work and others work.
- Skilled in HTML5, CSS3, JavaScript, wireframing and data visualisation.
- Knowledge and appreciation of User Research.
Desirable criteria
- Knowledge of standards such as NHS Service Standard, GDS Service Standard, ISO.
- Familiar with popular design frameworks such as NHS design system, GOV.UK design system, BBC’s Global Experience Language (GEL). Experience with design patterns and their iteration.
- Knowledge of NHS organisations and healthcare.
- Knowledge of development techniques and development platforms environments/languages/technologies.
- Knowledge of management. Areas may include, Leadership and Change Management, organisational development or managing multidisciplinary teams.
Further details / informal visits contact
- Name
- David Boyd
- Job title
- Digital Team Manager
- Email address
- [email protected]
- Telephone number
- 01204677978
- Additional information
For further information or an informal discussion, please email:
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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