Ward Clerk - Harefield Hospital
Closed for applications on: 30-Mar-2023 00:01
Vacancy status: Closed
Closed for applications on: 30-Mar-2023 00:01
Key details
Location
- Site
- Harefield Hospital
- Address
- Hill End Road
- Town
- Harefield
- Postcode
- UB9 6JH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time
- Part time
Salary
- Salary
- £28,057 - £30,390 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Ward Clerk
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
This is an opportunity to join Juniper's Private Patients team, within a flexible role working on the frontline as an evening/ weekend ward clerk.
They will take responsibility for office duties on the Juniper Ward. They will be expected to assist in the safe and effective day to day running of the unit, thus enabling nursing staff to deliver direct care to patients.
The post holder will work closely with the ward manager, matrons, and other ward clerks. They will have close communication with the secretaries, medical records, private outpatients and other support service departments.
Flexible hours and job share will be considered for the right candidate
Advert
- Patient/customer care (both direct and indirect)
Carry out tasks including dealing with telephone enquiries, greeting patients on arrival to ward and escorting them to their bed space.
Obtaining medical records prior to patient’s admission and filing appropriate paperwork in patient’s notes.
Other daily contact with patient’s, relatives, contractors, visitors and staff to ensure smooth running of unit.
Record and report all incidents/complaint involving staff, patients, and visitors in accordance with Trust Policies.
Ensure hospital policy is adhered to at all times regarding patient confidentiality, including the VIP policy.
Work effectively as a team member communicating with other members of the team as necessary.
Demonstrate sensitivity in dealing with patients/carers and colleagues, maintaining good customer relations.
Promote a positive image of the Trust at all times.
Use any resources available to you to manage work effectively.
Use available information systems to assist in your work.
Use the Trust Intranet to enhance care and for professions development.
To abide by the Trust’s core behaviors for staff and all other Trust policies including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices, and health and safety policies
Working for our organisation
Royal Brompton and Harefield hospitals joined Guy’s and St Thomas’ in February 2021 and is the largest specialist heart and lung centre in the UK and among the largest in Europe. We are a partnership of two specialist hospitals which are known throughout the world for our expertise, standard of care and research success. From our two sites – in Chelsea, London and Harefield, Middlesex – we strive to develop our staff both personally and professionally to ensure our patients get the high-quality care they deserve. We are looking for a courteous and motivated person to join our friendly team on Juniper Ward. The successful candidate will work closely with the nursing staff to facilitate the smooth running of the ward.
Detailed job description and main responsibilities
- Be responsible for office duties including tracing and filing patient’s notes and liaise with medical records.
- Deal with phone calls from patients, their relatives and other departments within the hospital.
- Undertake a variety of administrative duties relating to patients, nursing staff and the running of the ward.
- Have excellent computer skills and the ability to work unsupervised.
- Be an initial point of contact for patients and visitors on arrival to the ward.
- Demonstrate sensitivity/confidentiality and have good customer relations.
- Promote a positive image of the Trust.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
Good level of English language through written and communication skills
Essential criteria
- Essential criteria
- Excellent written and verbal communication skills
- Excellent IT skills
- Previous admin experience
- Able to work as part of team and autonomously
Desirable criteria
- Experience of working in the private sector
Willing to participate in continued professional development
Essential criteria
- Willing to participate in continued professional development
Desirable criteria
- Ward clerk experience
Excellent IT skills
Essential criteria
- Excellent IT skills
Desirable criteria
- Previous experience of working with lorenzo
Further details / informal visits contact
- Name
- Jasmine Smith
- Job title
- Senior Sister
- Email address
- [email protected]
- Telephone number
- 01895823737
If you have problems applying, contact
- Address
- Guy's & St. Thomas NHS Foundation Trust
- Human Resources
- Royal Brompton Hospital
- Sydney Street
- London
- SW3 6NP
- Telephone
- +44 7971 301763
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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