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Norfolk and Norwich University Hospitals NHS Foundation Trust
About
The Norfolk and Norwich University Hospitals NHS Foundation Trust provides a full range of acute clinical services for a catchment area of up over 1 million people. Our vision is “to provide every patient with the care we want for those we love the most”, reflecting the utmost importance that we attach to the quality of care and experience that each and every one of our patients receives.
We provide specialist services in radiotherapy, neonatalogy, paediatrics, orthopaedics, plastic surgery, ophthalmology, rheumatology, medicine and surgery. Every year our 7,000 staff treat people from Norfolk, neighbouring counties and further afield. Our patients are referred to us by around 100 local GP surgeries and other acute hospitals and primary care Trusts around the country. We are involved in the teaching and training of a wide range of health professionals, in partnership with the University of East Anglia and other local education providers.
Waiting list Coordinator
Closed for applications on: 14-Apr-2023 00:00
Vacancy status: Closed
Closed for applications on: 14-Apr-2023 00:00
Key details
Location
- Site
- Norfolk and Norwich University Hospital
- Address
- Colney Lane
- Town
- Norwich
- Postcode
- NR4 7UY
- Major / Minor Region
- Norfolk
Contract type & working pattern
- Contract
- Permanent
- Hours
- Part time
- Flexible working
Salary
- Salary
- £21,730 - £23,177 per annum, pro rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Gastroenterology
- Interview date
- 21/04/2023
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Job overview
Gastroenterology Department is a busy and interesting work environment, based in the Quadram Institute. The unit is a centre of excellence providing a variety of endoscopy procedures both diagnostic and therapeutic to a population of 750,000 people.
We have an exciting opportunity for a Waiting List Coordinator to join our established Endoscopy Waiting List Team
The post holder will provide waiting list management for the Gastroenterology Directorate. This role relies on close working relationships between consultants, secretaries, departmental staff, patients, Day Procedure Unit and general practitioners.
The post holder will ensure that all waiting lists within Gastroenterology are maintained accurately, observing the rules of ‘real time data entry’. All aspects of this role should be carried out in line with the Patient Access Policy and the Trust PAS User Policy.
As a busy department our patients are at the heart of everything we do and being focused on delivering the quality of care that our patients expect is vital in this role. You will have direct contact with our patients and their relatives, the general public and a wide range of multi professional staff, internal and external to the Trust.
Advert
You will work as part of a busy team and respect and integrity are an essential part of the ethos of working together that drives our department. This is a busy role with varying demands, so building an effective rapport with colleagues and being ready to take their guidance and offer your support will be really important.
The Endoscopy department is committed to offering the best possible care to our patients and this requires dedication from all our staff and this role will be no exception. We will expect you to share our passion for achieving excellence in the care of our patients.
- Undertake responsibility for Gastroenterology waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems
- To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality
- Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
We take PRIDE in our work for the NNUH and hope that in your application you will show us how you take PRIDE in your work too.
Working for our organisation
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Detailed job description and main responsibilities
The following skills and experience will be required and are essential for the successful candidates:
- Undertake responsibility for Gastroenterology waiting lists ensuring compliance with local and national target / policies and ensuring relevant documentation is sent to patients and information entered on to the appropriate IT Systems.
- To have a comprehensive knowledge and good understanding of Patient Access Policy to always work in line with Trust and National policies, procedures and targets on real time data entry and confidentiality
- Good working knowledge of PAS and the ability to undertake RTT recording as appropriate. Record all relevant information to Trust guidelines in line with Information Governance and policies.
- To implement booked admission protocols and procedures for Gastroenterology; this will involve mutually agreeing a booked date for patients attending the unit. To initiate action regarding cancellation.
- To oversee daily operating lists, ensuring they are full and accordingly meet the demands of the consultants and the Unit.
- Close liaison with the medical secretarial staff to ensure accurate updating of information.
- Compile the departmental theatre lists, and assign patient confirmation times.
- Ensure that the relevant documentation required by the unit about the patients is kept in an efficient and accessible manner.
Please refer to the Job Description for the full specification of responsibilities and requirements for this post.
Person specification
Qualifications
Essential criteria
- Good Standard of literacy & numeracy
- Good IT Skills (Microsoft Office & PAS)
Experience
Essential criteria
- Previous NHS experience
Attitude, aptitude
Essential criteria
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Further details / informal visits contact
- Name
- Natalie Franklin
- Job title
- Acting Admin Manager
- Email address
- [email protected]
- Telephone number
- 01603 288839
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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