Support

Frequently asked questions

You can reset your password by clicking the Forgot your password? located within the Sign in panel (alternatively click the link provided).

Sign in panel

You will be taken to the Forgotten your password? page where you will be able to enter your email address.

You will then need to complete the reCAPTCHA verification and click the Request password button. A password reset email will be sent to you with a link to reset your password.

It is possible the password reset email has been filtered into your junk/spam folder. For Gmail users, you may need to access your email account on a computer rather than a tablet or smartphone in order to view your spam folder.

If the password reset email is in your junk/spam folder, mark the email as ''not spam''. This will ensure future emails sent by trac.jobs arrive in your inbox.

No, only one trac.jobs account can be registered per email address.

One of you will need to create a new email account with a provider such as Gmail, Yahoo or Outlook.

Sign in to your account and click the logged in name drop-down in the top right and select the Settings option:

Account settings navigation menu

On the Account settings page, click the Delete your account button:

Account settings page

Upon clicking the Delete your account button, you may get a warning message stating your account cannot be deleted at this time. This may be for a number of reasons:

  • Open applications - If you have any active applications that are currently in the recruitment process, you must first withdraw all of your applications before we can mark your account for deletion.
  • Draft applications - You must first delete your draft applications before we can mark your account for deletion.
  • Unclaimed applications - If you have any applications that have been imported from an external source (e.g. jobs.nhs.uk), first you must claim them and then withdraw them.
  • Pending support requests - You may have tried to claim an application, but it may not have been possible. This will have triggered a support request to our Support Team. You will receive an email confirmation when this is complete which allows you to withdraw the application and mark your account for deletion.

Upon submission of your application the status displayed will move from Draft to Submitted.

You will also receive an email confirming your application has been submitted, which will be sent to the email address to which your account is registered.

Upon signing in to your account, click the Applications option in the navigation menu:

Application list nav link

This option will take you to your full application list where you can use the search and filters to locate your application(s). The list is limited to 10 per page.

Previously submitted applications will be automatically deleted after 400 days.

Applications that were not submitted (i.e. Deadline passed) will be automatically deleted after 90 days.

In short no, it is not possible to make changes to submitted applications. The only part of an application that can be updated is the personal details. This is achieved by updating your Profile, Contact details.

If you wish to change your application you will have to re-submit a new application before the deadline. Submitting a second application will automatically withdraw your previously submitted application.

Trac is not a recruitment agency and your CV will not be considered. Please go to healthjobsuk.com to view available vacancies and apply online using the online application process.

Only your 20 most recently-submitted applications are available to re-use. An alternative way to pre-fill application forms is to utilise the Online CV.

First you will need to check your initial invite email to see if alternatives times/dates are available. To request an alternative interview time/date you will need to contact the employer directly. It is advised that you reply to your initial interview invite email.

Alternatively, if you need to locate contact details for the vacancy, open the application summary and click the Get in touch button:

Application summary page, get in touch button

This will reveal the HR Recruitment Contact's details who will be able to reschedule your ID check appointment.

To cancel/reschedule your ID check appointment you will need to contact the employer directly. It is advised that you reply to your ID check confirmation email.

Alternatively, if you need to locate contact details for the vacancy, open the application summary and click the Get in touch button:

Application summary page, get in touch button

This will reveal the HR Recruitment Contact's details who will be able to reschedule your ID check appointment.

You do not currently have an account registered with trac.jobs. You are receiving emails from trac.jobs because your application has been imported from jobs.nhs.uk. You will need to create an account in order to claim the application and book your interview/ID check.

To create an account, scroll to the top of this page and click the Create an account drop-down in the top right of the navigation menu:

Create an account panel

Enter your email address, complete the reCAPTCHA verification and click the Create your account button. An email will be sent to your inbox containing a link to verify your email address.

Upon following the link you will be taken to the Complete your account page where you will be able to enter details about yourself and set your password.

In order to verify an application, you will need to enter your Date of birth and National insurance number or Postcode:

Verify application form

If you are getting an error message it could mean that details on your imported application do not match the details entered during the verify application process. You will need to enter the exact details that were on your original application.

Sign in to your account and click the Find a job option in the navigation menu, followed by the Jobs-by-email option:

Jobs-by-email navigation menu

After opening the Jobs-by-email page, click the Disable jobs-by-email button to stop the email alerts:

Jobs-by-email settings page

Contact us

This website is provided by Civica UK Ltd

Please do not contact us to discuss the progress of your application. We manage the recruitment system on behalf of the employers, and it is the employers who process your job application.

If you wish to enquire about your application you should contact the employer directly. You can find contact details related to your application by opening the application summary and clicking the Get in touch button:

Application summary page, get in touch button

If you need to contact us regarding your candidate account, and the answer to your question is not in the FAQs above, then you can do so using the information below:

Telephone: 01629 690800

Email: info@trac.jobs