Inpatient Waiting List Clerk

Job overview

Responsible for providing an efficient and high quality service to support the Sleep Service in the management of waiting lists, booking and scheduling and ensuring that targets are met.

Ensure adherence to the Trust Patient Access Policy.

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The post-holder is responsible for:

1. Ensuring that patients are on the correct 18-Wk pathway, validating this and amending as necessary, ensuring that patients have had all relevant pre-admission tests/checks/X-Rays, recording patient admission, recording hospital/patient cancellations and DNAs (did not attend), and on- going Also to record pre-operative clinic outcomes to agreed defined protocols and to deal with patients who wish to change or cancel their appointments or admission date;
2. Scheduling patient TCI’s within 6 week DM01 target and escalating when this does not meet the DM01 deadline
3. Scheduling patients for TCI’s via the snapboard or work queue
4. Arranging admissions/day cases, ensuring the 18-Wk pathway is correct, selecting the correct waiting list episode, pre-admitting and producing patient TCI letters and ensuring correct codes are selected;
5. Scheduling actiwatch appointments from the work queue
6. Dealing with internal and external mail;
7. Understanding PTLs, RTT and diagnostic targets
8. Ensuring that there is adequate provision of stationery (e.g. patient information leaflets);
9. Adapting positively to change when new booking methods or working practice guidelines are introduced;
10. Working additional hours as and when required to meet the demands of the service or when colleagues are absent through annual leave/sickness-prior notice would be given

Working for our organisation

MFT is England’s largest NHS Trust with a turnover of £2.5bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research and innovation through the introduction of Hive; our brand-new Electronic Patient Record system which we’ve launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our new Green Plan which will set out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open and transparent, protecting your health and wellbeing and shaping the future of our organisation together.