Trac proudly powers the recruitment for
Oxford University Hospitals NHS Foundation Trust

About
The Oxford University Hospitals NHS Foundation Trust (OUH) is one of the largest acute teaching Trusts in the UK, with a national and international reputation for the excellence of its services and its role in teaching and research.
Find out more about the Trust on their web-site at www.ouh.nhs.uk
Watch how OUH goes about delivering compassionate excellence on the ouhnhs YouTube channel
Contact
- Address
- Oxford Univ Hosps NHS Foundation Trust
- OUHC HR Department,
- 3rd Floor Unipart House Business Centre
- Garsington Road
- Oxford
- Oxfordshire
- OX4 2PG
- Contact Number
- 01865 741186
EPR Maintenance Analyst
Closed for applications on: 24-Jul-2023 00:02
Vacancy status: Closed
Closed for applications on: 24-Jul-2023 00:02
Key details
Location
- Site
- NOC
- Town
- Oxford
- Postcode
- OX3 7LD
- Major / Minor Region
- Oxfordshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Part time - 30 hours per week
Salary
- Salary
- £28,407 - £34,581 per annum pro rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 5)
Specialty
- Main area
- Information Management & Technology
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
Job Ref: IM&TS 349
Salary Scale: £28,407 - £34,581 (depending on experience and pro-rata)
Hours: 30 hours per week
The EPR Maintenance Analyst will be responsible for the administration and maintenance for the Oxford University Hospitals NHS Foundation Trust’s Cerner Millennium. The successful candidate will be expected to use configuration management and assurance tools utilised for delivery, configuration data standards and the assurance of requests/maintenance tasks, data collection workbooks and configuration information tools. The EPR Maintenance Analyst will work alongside Cerner colleagues in quality control and assurance of the build completed by Cerner AMS. This role will also be expected to support other corporate downstream application systems maintained by OUH IM&T Services.
Advert
The successful applicant will be expected to provide EPR maintenance support to the Care Records Service participating as required in the following: maintenance and advancement of the EPR maintenance and development workstreams, support the completion of associated project work, respond to and resolve incidents and service requests, provide support to users on a country-wide basis, support processes and develop strong working relationships with Cerner AMS, provide training to users as appropriate and develop and improve systemic approaches to ensure data quality.
Working for our organisation
Information Management and Technology Services (IM&T Services) provide support to Oxford University Hospitals NHS Foundation Trust users as well as to a number of other Health organisations across Oxfordshire. This involves supporting over 12,000 workstations and printers, circa 18,000 staff users of systems, and nearly 1100 servers (over 75% virtual). During 2021, IM&T Services responded to 150,000 calls and were involved in multiple projects.
Detailed job description and main responsibilities
- Follow agreed procedures, responding to requests for support by identifying, registering and categorizing incidents.
- Provide prompt incident resolution or escalate as appropriate.
- Act as an effective interface between users and service providers, including external commercial suppliers where applicable. This interface includes documenting incidents, checking progress and ensuring all diagnostic information is provided for error resolution and incident analysis.
- Within own area of competence and following agreed procedures, investigate issues and other requests for support and determine the appropriate course of action.
- Use application management software and tools to collect agreed performance statistics.
- Within own area of competence, provide the correct response to requests for support by means of for example – developing work-arounds or site specific enhancements, reconfiguring systems, changing operating procedures, training users or operations staff, producing additional documentation, or escalating requests to systems development staff of software suppliers.
- Monitor application systems for which responsible, regularly scrutinizing reports produced by the applications, software, systems software or service delivery staff. In conjunction, note problems and identify performance trends.
- Liaise with systems development staff and/or software suppliers on the development of system enhancements to overcome known problems or further fulfil a users’ requirements.
- Assist in the system testing of platform specific versions of the software product(s), documenting faults and implementing resolutions and retesting to agreed standards.
- Investigate and reconcile violation reports and logs generated by automatic policing mechanisms.
- Assist users in defining their needs for new access rights and privileges, operating and administering physical and logical access controls.
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment , we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Vacancy Closures: Please note, this vacancy may close early if a high volume of applications are received.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.
No unsolicited recruitment agency telephone calls or emails.
Person specification
Educational Background
Essential criteria
- GCSE ‘C’ grade or equivalent in English and Maths
- Educated to degree standard or comparable organisational experience
- Recognised training qualification for Back Office or willingness to study.
Desirable criteria
- ECDL
- ITIL Foundation
- Prince 2 Foundation
Personal attributes
Essential criteria
- Logical approach
- Attention to detail
- Ability to multi-task and work without supervision
- Flexible approach to workloads
- Ability to prioritise and work to deadlines
- Ability to work under pressure
- Positive attitude
- Calm temperament
- Mature approach
- Professional appearance
- Organised
- A can do attitude
- Highly motivated
Communication & Relationship skills
Essential criteria
- Strong team skills
- Ability to communicate within a team to ensure members work as one
- Ability to relate appropriately to various professional groups within the Trust
- Ability to build and maintain effective working relationships
- Excellent Written & Oral communication
- Ability to negotiate and achieve consensus where there are a variety of views and requirements
- Excellent interpersonal skills
Desirable criteria
- Report writing
Knowledge & Skills
Essential criteria
- Experience of working in a customer focussed service environment
- Able to explain technical issues to non-technical staff
- Ability to work to tight deadlines in a busy environment
- Knowledge of application systems
- Knowledge of ICT
- Analytical approach to problem solving
- Ability to manage own time and work load effectively
- Awareness of Clinical Systems
- Confident, enthusiasm and commitment to finding new ways of working
- Experience of training staff/colleagues
- Experience of delivering an administrative function
- Experience of a user support function
- Planning and organisational skills
- Evidence of appropriately handling confidential information
- Ability to motivate, encourage, persuade and influence
Desirable criteria
- In depth knowledge of Patient Administration Systems
- Knowledge of NHS Data Definitions
- Experience of initiating and implementing organisational procedures
- Change management experience
- Process design experience
- NVQ Level 2 in call handling
- Awareness of document version control
Technical/IT Skills
Essential criteria
- Good knowledge of technical configuration management
- Good knowledge of technical system management
- Computer literate with a working knowledge of a variety of software packages including Microsoft Office to intermediate level
- Good knowledge of browser technology
- Keyboard skills
Documents
Further details / informal visits contact
- Name
- Ashok Patel
- Job title
- Senior EPR Informatics Support Analyst
- Email address
- [email protected]
- Additional information
Ashok Patel - [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
You can search for similar jobs on the employer's job board, or visit our national jobs board Health Jobs UK.