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Guy's and St Thomas' NHS Foundation Trust

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Contact
- Address
- Trust Offices
- St Thomas' Street
- London
- SE1 9RT
- Contact Number
- 020 7188 7188
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Targeted Lung Health Check Administrator - Royal Brompton Hospital
Closed for applications on: 23-Jun-2023 00:00
Vacancy status: Closed
Closed for applications on: 23-Jun-2023 00:00
Key details
Location
- Site
- Royal Brompton Hospital
- Address
- Sydney Street
- Town
- London
- Postcode
- SW3 6NP
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Fixed term: 10 months
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £30,279 - £33,116 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Targeted Lung Health Check Team
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
The post-holder will be based at the Royal Brompton and Harefield NHS Foundation Trust. The Targeted Lung Health project builds on several landmark studies which have sought to diagnose patients with lung cancer earlier by identifying the population at increased risk of lung cancer, and then inviting them for a health check and low dose CT scan in an accessible and convenient place.
Advert
To work as a member of the Targeted Lung Health Check team to perform a range of administrative and system support functions under the guidance of the administration team supervisor, as required. The post-holder will provide patients with a first point of contact, providing patients with information on the Targeted Lung Health Check project, assisting them with making an appointment with our Nursing team to have their Health Check, calling patients and sending results to patients.
The post-holder may also be asked to help provide some aspects of the lung health check to patients, including taking height and weight measurements. To support the Nursing team, to ensure the systems and processes are maintained efficiently and effectively to support the delivery of the Lung Health Check Project.
Working for our organisation
You will be working in a strong team of nurses, AHPs and administrators, who work alongside the radiology and medical teams and the cancer alliance to deliver this Targeted Lung Health Check project, as part of the cancer transformation programme. The successful candidate will be a self-starter who can build rapport with patients coming along for a health check, and confidently provide a new service in both a hospital and community location.
Detailed job description and main responsibilities
Main tasks and responsibilities
Communication
- Answering the Lung Health Check phone lines, monitoring and responding to the Lung Health Check e-mail box in a professional and appropriate manner
- Deal courteously, efficiently and confidentially with all enquires
- Initial point of contact for the PACS team and radiographers carrying out scans
- Assisting with basic queries from EPR team
- Assisting with queries from senior project leadership
Patient/customer care (both direct and indirect)
- General clerical duties and admin support for the Lung Health Check Team
- Book patients in for a lung health check, in adherence to the project protocol
- Undertake any additional training that may be required, including workshops and attendance at relevant meetings
- Assisting with managing project protocol and procedures
- Responsible for the generation and sending out of letters relating to the project
Resource management
- Support the team to maintain appropriate level of medical equipment for the health check tests
- Maintain appropriate level of stock of patient leaflets, evaluation forms and stationary to support the project
People management
- To assist in the training/supervision of new members of staff.
- To be able to prioritise and manage own workload and coordinate with other members of the team to ensure smooth service delivery.
Information management
- Assisting with data management on the hospital systems including EPR, Lorenzo, PACS/RIS , Infoflex and EPIC
- Logging imaging/EPR/IT related calls with the PACS/EPR/IT team and assisting with resolution of issues on behalf of the Lung Health Check team
- Assisting in tasks to update and maintain integrity of the Infoflex and various other patient databases
Further sections
- To abide by the Trust’s Core behaviours for staff and all other Trust policies, codes and practices including standing financial instructions, research governance, clinical governance, patient and public involvement, codes and practices, and health and safety.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
Your e-mail address is important to us - We communicate to all job applicants via the e-mail address which has been provided on the application form. Please ensure that you check your e-mail on a regular basis.
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Applicant requirements
Person specification
Qualifications
Essential criteria
- NVQ level 3 or equivalent experience
- English and Mathematics GCSE grade C or above
Experience
Essential criteria
- Three years’ experience working in an administrative environment
- Experience of working with patients or clients and respect of patient confidentiality and dignity.
- Previous experience working in an NHS organisation
- Database/records management and experience using Microsoft Word and Outlook
Skills
Essential criteria
- Good verbal, electronic and written communication skills
- Ability to organise and prioritise own workload
- Ability to work without close supervision
- Excellent customer care skills
Desirable criteria
- Experience of carrying out basic assessment checks with patients
Personal Qualities
Essential criteria
- Self motivated
- Flexible
- Team worker
- Committed to personal development
Other Requirements
Essential criteria
- Reliable work record
- Understanding of equal opportunities
- Ability to travel between sites and work flexible hours (potential for evenings and weekends)
Desirable criteria
- Understanding of confidentiality and the data protection act
Further details / informal visits contact
- Name
- James Addis
- Job title
- Lung Health Check Team Lead
- Email address
- [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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