ICT Project Technical Specialist

Detailed job description and main responsibilities

The post-holder will support the implementation and delivery of ICT Projects across the entire Tameside and Glossop Health and Social Care Integrated Care Organisation (ICO) during core hours of 07:30 to 18:00. This will include traveling to remote sites using your own car. The post holder will be expected to support and participate in patching weekend requirements.

The post holder will be expected to have strong, demonstrable technical skills in a range of areas and experience of working with enterprise level solutions. In addition, you will have excellent communication and organisation skills, aligned to the audience, and will provide a systematic and modern approach to the use of information and its associated technology, thereby ensuring that the ICO gains maximum benefit from its use.

To act as a technical lead on ICT Projects as directed.

To provide effective and efficient ICT Infrastructure management and technical advice on IT Infrastructure technologies and other integrated systems within ICT services to the ICO. 

To actively manage, troubleshoot and resolve complex infrastructure and server related issues quickly in order to minimise service unavailability. 

To provide support, monitoring and maintenance of all ICT infrastructures services and develop the services in line with the ICO’s business strategies. 

To work alongside other ICT colleagues and other ICO / partner organisations as required.  

SECTION 1- MAIN RESPONSIBILITIES

 To act as the technical lead on ICT Projects as directed, working to specific timescales and delivering technical implementations within set parameters. 

To provide specialist maintenance, development and testing services for operational ICT Infrastructure services for the ICO’s and other external customers.

To develop, implement, test and maintain protocols and procedures to provide effective security and resilience of the ICO’s Infrastructure services in line with relevant legislation, policies and procedures. 

To support the development of procedures and protocols for the Tier 1, Tier 2 and Tier 3 teams to allow them to more effectively manage their tasks and duties.

Manage the deployment of software using physical media, remote server-based tools and applications. To support software installed on all end point devices, including desktop, iOS based devices and Android based devices across the ICO, the ICO’s partners and other 3^rd party locations. The list of equipment identified is not exhaustive and will change as the ICO requires.  

Support the physical and logical connection of hardware to the network to enable connectivity to support the service needs. 

To ensure that all security requirements are adhered to without exception, and that all standards and SOP’s are followed. 

To support senior and junior team members, partners and 3^rd parties in locations such as data centres / communications cabinets with server and data centre end point equipment. The locations of which may be within the ICO, partner or 3^rd party locations.

To provide specialist support, maintenance, security developments and monitoring of the LAN, WAN, Wi-Fi, VMware server infrastructure, Active Directory, HP servers and storage. These types of services identified are not exhaustive and will change as the ICO requires.  

To analyse data produced by the systems and produce management performance and capacity reports detailing options and recommendations to improve service efficiency and present these to the ICT Services management team.

To develop and effectively maintain procedures, guidance notes, schedules and contracts for the ICO’s systems and users.

To monitor and maintain up-to-date information, systems records and provide regular Infrastructure statistical information.

To have responsibility for daily infrastructure support and maintenance tasks. To diagnose and resolve complex infrastructure problems for the ICO. 

To support telephony and agile working schemes for the ICO’s and their interoperability with partners and 3^rd parties.  

To research and maintain an up to date awareness of technologies and future technologies to enable participation and advise on the benefits of using such technologies as a change enabler in order to influence long-term developments.

Design, implement and support systems/infrastructure which meets security standards and are resilient in the event of disaster.

To develop, implement and support Communications/Telephony for the ICO including research around new technology solutions (e.g. agile, VOIP and interactive devices) as these become available.

To analyse and interpret users requests in order to create appropriate work plans and effectively carry them out.

Where appropriate reconfigure the existing hardware and software in line with the ICO’s standards.

To develop and effectively record and maintain procedures, guidance notes, schedules and contracts for the ICO and its customer systems and users.

Work with team leaders to ensure that incidents and requests are assigned to the appropriate team. 

To ensure that all security requirements are adhered to without exception, and that all standards, processes and SOP’s are followed.

To support the IT Asset management lifecycle; including the installation and configuration of software on all ICO managed IT endpoints, tagging assets and the updating of the asset management database, and the safe and secure disposal of all ICO managed IT endpoints. 

Keep the IT Service Management tool updated on the status and progress of incidents/requests logged, including faults found and actions taken to address issues.

Identify and notify all relevant team leads and IT Managers of any potential problems as soon as recognised, including any issues that may result in SLA breaches.

Ensure incidents are responded to and resolved in accordance with ICO agreed service level agreements to support excellent customer service and processes.