Trac proudly powers the recruitment for
Guy's and St Thomas' NHS Foundation Trust

About
Contact
- Address
- Trust Offices
- St Thomas' Street
- London
- SE1 9RT
- Contact Number
- 020 7188 7188
Patient Pathway Coordinator (RTT) - Royal Brompton Hospital
Closed for applications on: 8-Aug-2023 00:02
Vacancy status: Closed
Closed for applications on: 8-Aug-2023 00:02
Key details
Location
- Site
- Royal Brompton Hospital
- Address
- Sydney Street
- Town
- London
- Postcode
- SW3 6NP
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Fixed term: 12 months
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £30,279 - £33,116 per annum inc. HCAS
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Administration
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
An exciting opportunity has arisen within the 18 week referral to treatment (RTT) validation team based at the Royal Brompton Hospital. We are looking for candidates with exceptional IT and communication skills and the highest attention to detail.
The successful candidate will be expected to work onsite and will be using PAS to record and manage each patient journey from referral to treatment in an efficient and timely manner. Entering data, checking and validating the data and ensuring information is recorded accurately. They will be tracking and avoiding potential breaches of RTT targets and escalating them to senior management when necessary. They must possess precise data entry and advanced excel skills, excellent attention to detail and be able to work quickly and accurately under pressure to meet demanding multiple targets.
RTT knowledge would be required, however, some training is given. The candidate must be willing to learn and take the initiative on gaining knowledge of RTT rules as they will be providing advice and support to relevant staff regarding RTT related issues. Therefore, they must have excellent communication skill, confident in dealing with email correspondence and providing information at multidisciplinary team meetings. They should have previous experience of working within a busy hospital environment. The candidate must enjoy working within a cohesive team, be able to work autonomously and use own initiative and work under minimal supervision.
Advert
Skills - Essential criteria
- Must have previous RTT knowledge or experience.
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multidisciplinary staff, face to face and via teams will be necessary
- Ability to work with confidential data and information and deal with sensitive issues discreetly
- Strong IT skills, particularly with relation to Microsoft Office packages, e.g. Word, Outlook and Excel
- Ability to deal with difficult service users and challenging situations
- Knowledge of medical terminology
- Willing to work onsite
Working for our organisation
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities and a National Institute for Health Research (NIHR) Biomedical Research Centre.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
Detailed job description and main responsibilities
The successful candidate will be self-motivated, efficient, resourceful and able to communicate clearly and effectively. They must be able to prioritise their workload efficiently and stay calm and work autonomously.
You will work with other Patient Pathway Coordinators and Administrative members of staff to provide cover during leave and sickness absences.
The role will involve working with sensitive, confidential information, and the successful candidate will be expected to maintain the Trust’s standards and policies at all times.
Guy’s and St Thomas’ celebrates, respects and values the diversity of its staff and patients. We review our policies, procedures and practices to ensure that all employees, patients and carers are treated equitable according to their needs. We are actively committed to ensuring that no one who applies for a job, works or study’s at the Trust, or accesses our services is discriminated against on the grounds of race, ethnicity, nationality, disability, religion or belief, age, gender identity , gender reassignment, sexual orientation, pregnancy and maternity/paternity, or marital/civil partnership.
Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.
As an organisation we are committed to developing our services in ways that best suit the needs of our patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.
Flexible working
We are committed to supporting all employees to achieve a healthy work life balance and to work in a way that is best for them and our patients. We will consider all requests to work flexibly, taking in to account the individual’s personal circumstances as well the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the recruiting manager as part of the on-boarding process.
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Applicant requirements
Person specification
Qualifications/ Education
Essential criteria
- Good general education with English and Maths to GCSE standard or equivalent
Desirable criteria
- Customer services qualification/training
- Educated to degree level or equivalent
Previous experience
Essential criteria
- Significant proven experience of delivering to high standards in a fast-paced high-volume customer care environment.
- Ability to deal with a range of issues independently and efficiently
- Proven administrative experience
Desirable criteria
- Experience of an administrative role within the NHS
Skills/ Knowledge/ Ability
Essential criteria
- Excellent interpersonal skills with the ability to liaise effectively with a wide range of multi-disciplinary staff
- Ability to deal with difficult service users and challenging situations
- Ability to work both autonomously and in a team
- Possess a ‘can do’ attitude, with a flexible approach to work and the ability to cope with changing demands
- Ability to follow complex protocols and feedback to senior staff as appropriate
Desirable criteria
- Understanding of peer review process and governance processes
Further details / informal visits contact
- Name
- Shanaz Ahmad
- Job title
- Patient Pathway Lead
- Email address
- [email protected]
- Telephone number
- 07912093018
- Additional information
For more information or an informal chat please contact Shanaz Ahmad on [email protected] or 07912093018
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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