Private Outpatient Staff Nurse - Wimpole Street

Detailed job description and main responsibilities

Main tasks & responsibilities:

• Developing the patient pathway to ensure that the patient is prepared physically and psychologically to undergo necessary procedures.
• Leading by example, demonstrating team spirit and support all colleagues in any required tasks.
• To ensure that the rights, dignity and confidentiality of the patient are protected at all times.
• To manage the total nursing care of patients within the department competently and be responsible for professional actions.
• Provide the full range of nursing services, including cannulation & phlebotomy, ECG, blood pressure measurement, glucose monitor, urinalysis, wound care and any other procedures within the scope of practice.
• Ensure that clinical rooms are tidy and prepared including preparation of equipment clinical notes and supplies as required.
• Ensuring the patient records are completed in a timely and accurate way and that nursing documentation is maintained accurately including electronic records.
• Safeguarding medical records whilst at the clinic and to accurately file referral and supporting documentation as appropriate.
• To promote a positive collaboration with other members of the team including consultants and their secretaries in order to ensure an efficient and high quality service are maintained.
• Assisting with the booking and liaising with the administration team as well as any other relevant team members.
• To use evidence based practice, quality assurance and clinical audit in all aspects of nursing care.
• Identify and report, clinical risks any accidents/incidents, near misses involving staff, patients and visitors in accordance with Trust policies and assist in any investigations as required.
• To be aware of the Trust’s framework of  clinical governance within the department area, seeking advice or guidance where necessary.
• Working within flexible rosters, designed to achieve the most effective use of staff to meet the needs of our patients.
• Assist the senior staff nurse in ensuring the department is running efficiently and effectively at all times and deputise in her/his absence when necessary.
• Know how and when to call for assistance in the event of emergency. Be trained and able to assist in emergency patient care, including resuscitation.
• In order to assist with patients’ journey, the lead will ensure there is an effective communication between nursing team and others such as their visitors, patient Journey team, technologists, physicians, and other team members to ensure everything runs smoothly.

Training and Education:

• Participate in the Trust’s appraisal, identify personal objectives, and reflect on progress.
• Liaise with your line manager in agreeing and set annual personal development plan and identify how training and development needs can be met.
• To achieve competencies/goals as set by mentor or line manager.
• To keep updated with IT training including any relevant training courses in place and under development.
• Undertake initial and refresher mandatory training to ensure compliance at all times.
• Demonstrate self-motivation to learn and a flexible attitude to acquiring skills, take every opportunity to expand own practice in line with the principles contained within the NMC guidelines and protocols.
• To partake in the induction of new staff.
• Participating in teaching within your sphere of knowledge and skills.
• Acting as specialist/link person having undergone the relevant training sessions in your area of expertise (for example infection control).

Communication:

• To demonstrate politeness, courtesy and sensitivity in dealing with patients/clients, visitors/relatives and colleagues, maintaining good customer relations, recognising their needs for alternative methods of communication.
• Attend daily multidisciplinary team briefing.
• To promote and abide by the ‘6 Cs’ of nursing (care, compassion, competence, communication, courage, commitment).
• To participate, contribute, promote and abide by the private patient gold standard of customer care initiatives and measure outcomes.
• Attend your department monthly nursing team meeting in order to improve communication and contribute positively to the discussion and action plans that arises.
• Attend other multidisciplinary meeting, committee or forum if required, and contribute towards sharing good practice.
• Ensure consultants and their secretaries who use the private patient’s service receive helpful responses to their requests for information.

People Management:

• Complete your own induction and participate in the induction of new staff, acting as mentor to healthcare assistants and recording their progress.
• Organising own time and taking responsibility for duties delegated by the senior staff nurse and your line manager.
• Lead by example to promote a happy, helpful, professional and respectful working environment, and use diplomacy to address any conflict between individual and groups of staff. 

Information Management:

• Ensure you are competent in using computer system including entering and retrieving accurate information.
• Know how to enter and process data using accurate entry in order to ensure easy and accurate information retrieval for monitoring, financial and audit processes.
• Participate in the collection of audit and research data as required.

Resource Management:

• To ensure appropriate use of resources and minimal waste.
• To work together with the Private Patient team to ensure effective use of resources and actively engage with rostering.
• Demonstrate a problem solving approach and suggest potential solutions.
• Effectively plan and organise own daily workload through careful use of office equipment and working within the team.
• To be aware of and monitor consumable consumption.

Service Development:

• To understand and keep up to date with current developments in nursing and related sciences which will increase professional knowledge and skills.
• To participate and contribute with the nurse led patient initiatives that are run in the department.
• To participate in team discussions on business planning and service development.
• To contribute to the development and maintenance of a positive learning environment for colleagues, patients and visitors.

Compliant with the trust Policy:

• Work in maintaining policies and procedures for the nursing and clinical practice.
• To work with the department manager and to be actively involved in the implementation the CQC standards and compliance.
• To be familiar with the pricing policy for private patients in order to be able to supply correct information to all enquirers and give realistic quotes for treatment.
• Adhere to the private patient policy and procedures, as amended from time to time.
• You fully understand and adhere to Trust’s as well as private patients policies, procedures and nursing guidelines.

Other duties

• This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive.
• It will be subject to regular review and amendment as necessary in consultation with the post holder.
• To undertake any other duties commensurate with the grade as requested.