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University Hospitals of Leicester NHS Trust

About
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Contact
- Address
- University Hospitals of Leicester
- G58/G59 Block A Penn Lloyd Building
- County Hall
- Leicester
- Leicestershire
- LE3 8RA
Assistant Manager for VALE (Volunteer at Life's End)
Closed for applications on: 9-Nov-2023 00:02
Vacancy status: Closed
Closed for applications on: 9-Nov-2023 00:02
Key details
Location
- Site
- UHL Hospitals -across all sites
- Address
- infirmary square
- Town
- Leicester
- Postcode
- LE15WW
- Major / Minor Region
- Leicestershire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (MONDAY-FRIDAY)
Salary
- Salary
- £28,407 - £34,581 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 5)
Specialty
- Main area
- volunteer service
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Job overview
We are seeking a passionate and motivated individual to join our team to implement an exciting new volunteering programme working closely with the Palliative Care /End of life team and the Volunteer Service team at University Hospitals Leicester; as well as assisting in the management of the Volunteer Service.
Working in partnership with the specialist ‘End of Life’ charity, Anne Robson Trust (Charity No 1178352), the role will oversee the recruitment and management of a team of volunteers who will provide company and companionship to patients in the last days and hours of life, and provide support to their family members. Many of these patients have no other visitors at all. This will play an important part in improving and providing quality end of life care,
The successful candidates will have a passion for improving care at the end of life, ideally with some project management experience, as well as excellent organisational, communication, networking and people management skills.
Advert
- UHL are working in partnership with the Specialist End of Life Charity, the Anne Robson Trust to attract, recruit , train and manage a dedicated team of volunteers to support End of Life Care
- To commence and establish a Volunteer at Life’s End (VALE) service working closely with the Ann Robson Trust and the palliative care service
- To provide basic training and support for volunteers in delivering safe and appropriate services for patients around VALE
- To develop and maintain good working relationships with partners and involvement with The Ann Robson Trust, Palliative Care Service, CMGS, Matrons and Ward Sisters
- To promote and raise awareness of the VALE service within the Trust.
- To interpret and comment on local and national policies and procedures and implement them in practice
- Using IT skills Provide regular reports for the palliative care steering group on the Vale Service and develop audits of the service.
- To be able to present at senior level with the support of the Palliative Care Team and Volunteer Managers in order to engage the CMGS in developing the service.
- To assist the Volunteer Service Manager in the management of staff and volunteers and to deputise where necessary
- To assist the Volunteer Service Managers with contributing to the strategic planning and delivery of the service
The post holder will be required to order any stock needed for this service.
Working for our organisation
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Detailed job description and main responsibilities
KEY WORKING RELATIONSHIPS
The Assistant Volunteer Manager for VALE will need to be able to manage, motivate and support both staff and volunteers to offer a full range of support services to improve the patient experience. They will need to form good working relationships with Ward/Department Staff, in particular the Palliative Care Team, Ann Robson Trust and Multidisciplinary Teams; and promote the role of Volunteer Champion.
KEY RESULT AREAS
- Responsibility for the recruitment, motivation and management of VALE across the Trust to deliver the services required
- To manage teams of volunteers on a daily basis
- Organise and deliver VALE training and other training as required
- To establish good working relationships with the Ann Robson Trust, Palliative Care service, CMGS, Matrons and Ward Sisters to ensure smooth running of the service.
- To be an authorised signatory for purchasing purposes/payments up to £50 ?
- Working closely with the Anne Robson Trust, identify additional training requirements through an on-going training needs analysis and co-ordinate the delivery of relevant training to be completed
- Attend relevant meetings, present and lead discussions and raise the profile of VALE volunteers and volunteering
- Ensure that appropriate volunteer support is available to meet the needs of patients on the wards and clinics, in particular VALE volunteers
- Ensure that staff are aware and feel confident in utilising the skills of volunteers to support patients on their ward and clinics
- Ensure that volunteers receive appropriate training in all aspects of their role, and provide emotional and pastoral support to a team of VALE
- Attend End of Life improvement steering group providing relevant updates and contribute to the general improvement of End of Life Services
- Liaise and establish good working relationship with chaplaincy and bereavement services
- Liaise daily with the Specialist Palliative Care Team and ward staff to ensure that patients that are recognised as dying are referred to the VALE service
- Understand the Recommended Summary Plan for Emergency Care and Treatment (ReSPECT), ensuring confidentiality throughout and adhering to UHL guidance
- Ensure that support and interaction is provided in a culturally sensitive manner
- Ensure that allocated equipment and materials are correctly stored, maintained and cleaned in line with infection prevention and health and safety procedures
- Ensure good communication with nursing staff to ensure any risks are identified
- Ensure own competence is maintained using the Personal Development Process, to assess and develop role and responsibility
- Ensure that the supervision process is used to reflect and review practice
- Ensure that duties are not undertaken if they are beyond the competence of the post holder’s level of experience or qualification
- Ensure that duties are undertaken in line with team standards
- Ensure that appropriate service meetings and in service training sessions are attended
- To assist in monitoring and evaluating the service as directed to provide feedback and statistical data to inform future development of the VALE service
Management
- Maintain accurate data collection and produce monthly reports on activity for UHL
- Ensure data input is completed in real time
- Ensure adequate cover is in place to provide support to VALE during post holder’s annual leave
- Have the ability to be flexible with working hours, which may change on a weekly basis due to the needs of the service
- Be flexible in order to support and manage Vale and the Volunteer Service as a whole.
Additional Information
Please submit your application form without delay to avoid disappointment; we will close vacancies prior to the publishing closing date if we receive a sufficient number of completed application forms.
Please check the email account (including your junk mail) that you supplied as part of your application on a regular basis following the closing date and throughout the recruitment process, as this is how we will communicate with you.
UHL is an equal opportunities employer. We aim to employ a workforce that reflects the diverse communities we serve. We welcome applications from people from all backgrounds who match our job criteria.
Applicants who have a disability and meet the essential criteria for the job will be interviewed if you indicate you wish to be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.
UHL is committed to helping colleagues balance the demands of both their work and personal needs through flexible working arrangements wherever reasonably practicable and subject to service needs.
Disclosure and Barring Service Check
Please note if you are successful in obtaining this position and the post involves regulated activity you will be required to undertake a Disclosure & Barring Service check.
The Trust will pay for the check initially and the money will then be deducted from your salary over a three month period commencing on your first month's payment.
The current price of a check is £38 for an enhanced and £18 for a standard check.
COVID 19 Risk Assessment
Due to the current Covid pandemic we have introduced a staff risk assessment into our pre-employment process. This now forms part of the mandatory pre-employment checks that will be carried out if you receive a conditional offer.
The risk assessment is intended to ensure you are able to safely perform your duties in any of our work areas, and if you have been identified as being particularly vulnerable to coronavirus. Our main aim is to reduce risk and to ensure the safety of all new starters to the Trust as well as current staff, patients and visitors.
If it is identified that you are within a vulnerable category, we will endeavor to make reasonable adjustments to accommodate this through discussions with both Occupational Health and your recruiting manager.
Covid Vaccination Status
Covid-19 vaccination remains the best way to protect yourself, family, colleagues and our patients/service users from the Covid-19 virus. We therefore continue to encourage our current and potential colleagues to get vaccinated.
University Hospitals of Leicester NHS Trust holds the principles of equality, diversity and inclusion at the heart of everything it does and all that it stands for. We are committed to developing a workforce that is representative of the community we serve. We welcome applications from the diverse community of Leicester, Leicester and Rutland, to help deliver healthcare services that meets the needs of our diverse communities.
Applicant requirements
Person specification
training and qualification
Essential criteria
- • NVQ 2 qualification in health/ social care or equivalent
- • GCSEs or equivalent in English and Maths
- • Knowledge of end of life care through study or experience
- • Educated to degree level or equivalent
Desirable criteria
- • People management
- • Training qualification in use of IT (Word, PowerPoint, E-mail, Internet and Social Media)
Experience
Essential criteria
- • Knowledge and experience of recruiting, training, supporting and managing volunteers and staff
- • Experience of building and maintaining relationships with partners and stakeholders
- • Experience of setting up new projects and on-going project management
- • Experience in using Microsoft Office including the ability to input data and run reports
Desirable criteria
- • Experience of financial management
- • Knowledge of voluntary policies and good practice
- • Experience of delivery a service change within an NHS setting
equality diversity and inclusion
Essential criteria
- • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- • Able to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Further details / informal visits contact
- Name
- Quin Quinney
- Job title
- Volunteer Service Manager
- Email address
- [email protected]
- Telephone number
- 0116 2587221
- Additional information
I job share with Alison Reynolds who equally can answer questions and queries
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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