SEL APC ENT System Operations Manager
Closed for applications on: 6-Nov-2023 00:02
Vacancy status: Closed
Closed for applications on: 6-Nov-2023 00:02
Key details
Location
- Site
- King's
- Address
- Denmark Hill
- Town
- London
- Postcode
- SE5 9RS
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Fixed term: 6 months
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £78,163 - £88,884 p.a. inc HCA
- Salary period
- Yearly
- Grade
- (Band 8c)
Specialty
- Main area
- Operations
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
***This role is based at King's College Hospital NHS Foundation Trust, and applications should be completed via the below link***
Current vacancies | King's College Hospital NHS Foundation Trust (kch.nhs.uk)
The SEL APC ENT operational manager role is a fixed term secondment position, accountable to the APC Managing Director and reporting on a day to day basis to the Network Programme Lead for ENT. ENT services in SEL are under considerable pressure with increasing waiting times for treatment and a growing Patient Tracking List (PTL). The post holder will be responsible for overseeing the ENT admitted and non-admitted waiting lists in SEL and directing service capacity towards treating the longest wait patients in the sector.
Working alongside the ENT Network SRO, Network Clinical Lead and Network Programme Lead, the post holder will be responsible for developing and implementing a coherent and sustainable approach to addressing and reducing the current inequity of waiting times and uneven distribution of long wait patient numbers across the sector, with a view to reducing long waits overall in the specialty. The postholder will work closely with the three ENT operational management teams at GSTT, LGT and PRUH, and other colleagues as required, to address the inequity that currently exists between the services.
Given the specific scope, focus and intensity of this role and its urgent and short term nature, the postholder will be expected to have an in-depth understanding of ENT including the typical operational and clinical processes, opportunities and challenges faced by this specialty both locally and nationally.
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The post holder will be required to develop and maintain constructive and effective relationships with a broad range of senior internal and external stakeholders, including, for example:
- GSTT, LGT and PRUH divisional directors of operations and chief operating officers/ site executives
- GSTT, LGT and PRUH ENT Clinical Directors, Service Managers/ Associate General Managers, General Managers
- GSTT, LGT and PRUH admin and clerical support staff involved in booking outpatient appointments and theatre procedures
- Acute provider chief executives, directors, clinicians and managers
- South East London ICB
The post holder will be required to have regular contact with internal and external stakeholders, and may need to engage with them over sensitive, complex, contentious and confidential issues
Working for our organisation
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level.
Detailed job description and main responsibilities
- Lead the planning, development and delivery of a sustainable approach to directing the ENT operational teams across GSTT, LGT and PRUH when equitably booking patients. This will ensure the next available theatre or outpatient capacity in the sector is used for the longest wait patient regardless of which Trust PTL the patient originates from.
- Currently each Trust’s ENT service manages its capacity separately. The post holder will be expected to quickly understand the complex nature of the three ENT services and clinical nuances of the theatre and outpatient clinical capacity. Then formulate a bespoke methodology for efficiently and effectively directing patient demand to the available capacity in the sector.
- The post holder will be expected to manage the admitted and non-admitted ENT patients in SEL as a single PTL, despite the relevant patient information being held across multiple data sources. This will involve changing key operational processes and would be the first specialty in SEL to function in this manner.
- There is no blueprint for managing a single PTL in SEL, as such the post-holder will be required to be innovative, flexible and agile in their approach to developing and implementing a solution across three Trusts.
- The post holder will be required to lead the change management process across the three Trusts for the programme of work. Developing a convincing case for change that can be used to engage staff at all levels within the three Trusts
- The post holder will be responsible for ensuring that all schemes and initiatives underpinned by robust financial analysis and understanding at commissioner and multiple Trust ENT services.
- The post holder must be competent in calculating the recurrent and non-recurrent revenue and capital cost implications as well as the income opportunity associated with their plans. Then setting this against the existing budgets of the three Trusts and any pooled funding pots that are available.
- Providing strong leadership to enable the services to work together effectively, to coordinate the three operational teams and challenge the teams to make sure the current inequity is addressed.
- Whilst the post holder will not have direct line management of ENT operational staff, they will be expected to provide operational leadership to multiple ENT staff in a matrix fashion. As part of the implementation of programme of work they will be offer guidance, coaching, expertise and set a positive culture of change across the ENT operational staff in SEL. Poor staff performance should identified and support provided to local managers with remedial actions as required.
- Proactively identifying and managing risks and issues, working with senior colleagues to unblock hurdles to progress across all providers and implement sustainable mitigation.
- Ensure the programme of work is compliant with clinical governance standards, other Trust-wide policies and processes and best practice requirements
The three acute providers in SEL – Guy’s and St Thomas’ NHS Foundation Trust (GSTT), King’s College Hospital NHS Foundation Trust (KCH), and Lewisham & Greenwich NHS Trust (LGT) – established the SEL APC in April 2020 as the vehicle for closer collaboration to maximise the health and care outcomes for the 1.7 million people who live in their patient catchment areas. We have a shared commitment to equity of access to diagnosis and treatment for all patients. The APC continues to mature and has developed a strong infrastructure and ways of working; it is successfully delivering a complex programme of work for SEL. This appointment is an important step in further establishing a team to lead the ongoing priorities of the APC.
The SEL ICS and all organisations within it are ultimately working towards the triple aim of “better health for everyone, better care for all patients and efficient use of NHS resources”. The purpose of the SEL APC is to coordinate efforts across the three trusts in pursuit of the triple aim. By co-ordinating efforts across the acute provider sector, the APC aims to:
- Ensure that all patients within SEL receive equitable access to healthcare services, wherever they present.
- Achieve sustainable, high quality and safe healthcare services across SEL.
- Make best use of collective resources by leveraging economies of scale.
- Collectively manage risk and benefits across a system.
Person specification
Qualifications & Experience
Essential criteria
- Relevant Masters/MBA qualification or equivalent professional qualification or equivalent professional experience
- Demonstrate an extensive track record of delivering effective healthcare services as a senior manager in a large, multifaceted healthcare environment including staff management, financial management and change management
- Extensive evidence of delivering successful strategic and operational performance management and clearly demonstrating improvement in the quality of service delivery at a strategic level; this must include independently leading non business case preparation, service initiation, contract negotiation, and the development and monitoring of outcome and output measures.
Service Delivery
Essential criteria
- Extensive demonstrable success in delivering change and performance with and through management teams, by engaging them in the strategic direction and delivery plans, establishing clear work priorities with them, delegating effectively, ensuring a capability to deliver, monitoring performance and giving feedback.
- A strong track record of managing complexity and risk whilst maintaining high standards of service delivery.
Setting Direction and Planning
Essential criteria
- Senior experience of developing demand forecasting a continuous business planning and programme/project management programmes resulting in positive value for money outcomes
- Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships.
Skills & Ability
Essential criteria
- Strong leadership, interpersonal skills and authority; able to successfully foster and manage inter-relationships between teams.
- The ability to identify, define, promote, communicate and achieve clear organisational and/or system values and goals, effective management processes, and rational and timely decision taking.
Further details / informal visits contact
- Name
- Adam Mills
- Job title
- Network Programme Lead
- Email address
- [email protected]
- Telephone number
- 07912 693 623
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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