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Islington Council

About

Contact

Address: Islington Council; 222 Upper Street; London; N1 1XR
Contact Number: 020 7527 2000

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Jobs Website

Closed

Ref: RS/1123/070 Vacancy ID: 5861460

Service Designer

Closed for applications on: 8-Jan-2024 00:03

Vacancy status: Closed

Closed for applications on: 8-Jan-2024 00:03

Location

Site: 222 Upper Street, London N1 1XR
Address: 222 Upper Street
Town: London
Postcode: N1 1XR
Major / Minor Region: London

Contract type & working pattern

Contract: Permanent
Hours: Full time - 35 hours per week

Salary

Salary: £58,197 - £61,347 per annum
Salary period: Yearly
Grade: (PO7-PO8, scp 46-53)

Specialty

Main area: Information Technology

Our mission

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.

Detailed job description and main responsibilities

Design end-to-end services across all channels.
Define user needs, business objectives, scope, constraints, evaluation and prioritisation of user stories.
Collaborating to develop user insights and transformation opportunities.
Apply user research findings to design and iterate services.
Evaluate design options.
Building service patterns across the organisation which encompass not just digital service delivery but all channels and methods of access.
Developing our methodology and service design practices.
Prototype services and interactions.
Contribute to innovation and project investment cases.
This position may require a Disclosure and Barring Service ( DBS ) check to be completed for successful candidates.

See full Job Description and Person Specification for further details.

It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. 

Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment.

We are also committed to flexible working and will consider requests where possible.

Islington Council also operates random drug or alcohol testing for safety critical roles or for where there may be just cause.

To apply for this position please use the online application process. Please note that the council only accepts online applications, no CVs or alternative forms of applications are accepted. If you are unable to use the online process please contact the Recruitment team on 020 7527 2155 or e-mail [email protected]

Person specification

Qualifications

Essential criteria

1. Educated to degree level with a related business or technology qualification, or demonstrable equivalent knowledge and skills and experience in service design or business analysis roles.
2. Project management qualification or commensurate experience working within a project/programme framework
3. A relevant certified Service Design qualification, or equivalent Business Analysis qualification with experience of applying this to service design work and service blueprint outputs.

Experience

Essential criteria

4. Working in multidisciplinary teams to design and build services and improve existing service delivery within complex organisations.
5. Applying user research insights to develop user-centred service improvements
6. Creating service blueprints and visualisations to inform planning and solution design.

Skills

Essential criteria

11. Service Design: You can demonstrate the understanding and application of service design principles, practices and methods including the application of user research.
12. Service Blueprinting: Ability to build clear visualisations of service and user journeys to help teams plan, and help services build and deliver on transformation vision.
18. Prototyping: Ability to prototype in different ways: on paper, in static code (e.g., visualisations, wireframes) or in conversation. Also see special requirements.
20. User focus: Relentless user focus, with the ability to contribute to user research and the translation of user feedback into design decisions.
22. Technical understanding: You can demonstrate a working knowledge of the technologies used to build and operate digital services.