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Oxford Health NHS Foundation Trust

About

Oxford Health NHS Foundation Trust provides physical, mental health and social care for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

Our services are delivered at community bases, hospitals, clinics and people’s homes. We focus on delivering care as close to home as possible.

Contact

Address: Trust Headquarters; Warneford Hospital; Warneford Lane; Headington; Oxford; Oxfordshire; OX3 7JX
Contact Number: 01865 901000

Find out more

Jobs Website

Closed

Ref: 267-CH5751832-A Vacancy ID: 5862919

Senior Administrator -SPA - Abingdon or Banbury

Closed for applications on: 11-Dec-2023 00:02

Vacancy status: Closed

Closed for applications on: 11-Dec-2023 00:02

Location

Site: Abingdon Community Hospital, Abingdon or Horton General Hospital, Banbury.
Town: Either Abingdon or Banbury
Postcode: OX14 1AG
Major / Minor Region: Oxfordshire

Contract type & working pattern

Contract: Permanent
Hours: Full time - 37.5 hours per week (Mon-Sun 8am-8pm)

Salary

Salary: £25,147 - £27,596 Per annum | Pro rata
Salary period: Yearly
Grade: (Band 4)

Specialty

Main area: Senior Administrator -SPA

Oxford Health NHS Foundation Trust has been rated as Good by the Care Quality Commission (CQC).

We are a responsive and innovative Foundation Trust that places our values of Caring, Safe and Excellent at the heart of everything we do. We take great pride in our staff and believe that investing in you is key to us achieving our vision of outstanding care delivered by outstanding people.

We work with a wide range of partner organisations to deliver care and support to people in their own homes and from a number of hospitals and community bases. We focus on delivering care as close to home as possible for people of all ages across Oxfordshire, Buckinghamshire, Swindon, Wiltshire, Bath and North East Somerset.

We actively support anti-racism, equality, diversity, and inclusion so, if you’re excited about this job opportunity and you meet our Trust values, but feel unsure about applying, then please get in touch and we will be happy to have a conversation with you.

We are also committed to increasing diversity in the workforce, that is why we actively encourage applications from those groups of people who are currently under-represented, which include amongst others: people with disabilities; men from all socio-economic backgrounds; people from diverse ethnic backgrounds; and people from the LGBTQIA+ community.

Good luck and we hope to hear from you.

Detailed job description and main responsibilities

The Single Point of Access (SPA) is a telephone triage service which provides a quick and easy way for members of the public, GPs, and other healthcare professionals to make referrals to community health services such as community nursing, community therapy, and other community services for people living in Oxfordshire aged 18 years and over.

SPA team is made up of experienced administrators and clinicians who work closely together to ensure referrals are processed in a timely manner and in the right pathway. When you start, you’ll have line manager and peer support as well as training and other resources to support you do your work effectively.

For further information, please refer to the job description.

All new starters have a thorough induction process, both local and Trust wide, which aims to create a positive supportive working environment allowing new employees to learn key elements of their role over a reasonable timescale.
Appointment to this post is subject to the trust receiving satisfactory references covering 3 years of employment or study. Please ask your referees to respond promptly to reference requests.
We’re advocates of flexible working and many of our roles offer a range of employment options to help you balance your work and personal life.
Employees are expected to undertake mandatory and statutory training related to their role.
We are ambitious in our pursuit of excellence, driven by the belief that a fair, just and fully inclusive organisational culture enables our teams to deliver the best quality of care and services possible and we work hard to ensure that our diverse workforce reflects the communities that we serve.
We welcome applications from all sections of the community, are an Equal Opportunities employer with a number of internal networking groups to support our employees and where possible will always look to make reasonable adjustments in order that you can fulfil the role to recognise your full potential. All our employees are committed to demonstrating through their behaviour our core values – safe, caring and excellent.
We are committed to safeguarding and promoting the welfare of children and vulnerable adults, we expect all staff and volunteers to share this commitment.
Oxford is a world-renowned centre of excellence for research. Oxford Health works closely with the University of Oxford department of Psychiatry and the Department of Primary care, has a Biomedical Research Centre dedicated to improving mental health and the NIHR Clinical Research Facility at the Warneford site. The Trust also hosts the NIHR Applied Research Collaboration (ARC) which carries out applied research that directly impacts patient health and wellbeing

Applicant requirements

This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.

Person specification

Qualifications-Academic/Skills/Professional

Essential criteria

English to GCSE or equivalent. Good numerical skills. Excellent verbal and written English skills.

Desirable criteria

Advanced ECDL or equivalent IT knowledge. Higher Education qualification (i.e., 'A' Level/NVQ III standard) or equivalent. IT Skills to RSA3/NVQ Level 3, or equivalent experience

Knowledge and Experience

Essential criteria

Previous experience in an administrative role. Proven experience of working in an office environment. Experience of using Office computer programs including Excel, Word and Outlook. Ability to liaise with all professionals and levels in a confident and effective manner. Ability to deal with the public in a polite and effective manner. Ability to manage and prioritise own workload. Ability to produce good quality correspondence and reports. Ability to minute meetings. Organisational skills/managing diary systems and tracking information. Desire to attend courses relating to role as appropriate.

Desirable criteria

Working knowledge of Electronic Patient Record system. Experience of using digital transcribing solutions. Ability to draft and compile reports. Extensive knowledge of Microsoft Office applications. Experience of interacting / communicating in a multiagency setting. An understanding of information governance. Experience of working in a healthcare environment.

Further Training or Job Related Aptitude and Skills

Essential criteria

Ability to work to deadlines and prioritise a heavy workload, always ensuring attention to detail. Experience of managing information on a database. Ability to impart skills and learning in use of IT systems to other team members.

Desirable criteria

Data analysis and interpretation skills. Knowledge of project management or information analysis.

Personal Qualities

Essential criteria

Ability to communicate professionally with staff and service users across all levels of the organisation. Excellent and calm telephone manner. Able to work effectively within a team environment. Able to work unsupervised and use own initiative when appropriate. Ability to work effectively under pressure/with distractions. Patient focused approach. Flexible approach to ensure needs of service are met. Understanding of the need for confidentiality. Understanding of and commitment to Equal Opportunities. Attention to detail. Reliable. Flexible approach to ensure needs of service are met.

Desirable criteria

Ability to work in a high paced environment. Ability to challenge and be challenged. Able to build rapport with a range of people either face to face or on the telephone. Enthusiastic, adaptable, and flexible.

Documents

Further details / informal visits contact

Name

Isalet Mutua

Job title

Unit Manager

Email address

[email protected]

Telephone number

07553 816642

Additional information

At Oxford Health NHS Foundation Trust we want to employ people not just with experience, but with the aptitude and motivation to succeed and whose values resonate with our own.

Therefore, if you don’t meet all the requirements of the role and are unsure about applying but are excited about the opportunity, please do get in touch. We will be happy to discuss the requirements in more detail ahead of making a written application.

If you would like to make contact via phone before the interview, please ring 07553 816642 / 01865 903750 between 10.30am-4pm or alternatively email.