Senior Application Analyst

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Responsibilities: 

1. Providing guidance and mentorship to a team of applications analysts. Assisting in their professional development, assigning tasks, and ensuring their success in project deliverables. 
2. Collaborating with stakeholders, IT management, and business leaders to align software development efforts with organizational goals. Participating in strategic planning and decision-making processes. 
3. Leading and managing large-scale software projects from inception to completion. Developing project plans, allocating resources, and ensuring projects are delivered on time and within budget. 
4. Taking a lead role in designing software solutions and system architectures. Providing expertise in selecting appropriate technologies, frameworks, and methodologies. 
5. Conducting in-depth business analysis to identify software requirements, define business processes, and propose optimal solutions. Working closely with business units to understand their needs and translate them into technical specifications. 
6. Demonstrating a deep understanding of software development lifecycle (SDLC) methodologies, programming languages, databases, and system integration techniques. Staying abreast of emerging technologies and industry trends. 
7. Evaluating and managing relationships with software vendors, consultants, and external service providers. Assisting in negotiating contracts, conducting vendor assessments, and ensuring high-quality deliverables. 
8. Overseeing software testing efforts to ensure the functionality, performance, and reliability of applications. Implementing quality assurance processes and driving continuous improvement. 
9. Identifying potential risks and issues related to application development and implementation. Developing risk mitigation strategies and contingency plans to minimize project disruptions. 
10. Driving process improvements and optimization initiatives. Identifying opportunities to enhance efficiency, productivity, and user experience through technology solutions. 
11. Creating and maintaining comprehensive documentation for applications, including user manuals, technical specifications, and system configurations. Conducting training sessions to educate end-users on application functionalities. 
12. Facilitating effective communication between technical teams, business stakeholders, and executive management. Presenting project updates, progress reports, and recommendations to senior leadership. 
13. Receive and prioritize second-line service tickets related to application issues or user requests. Ensure that tickets are assigned, tracked, and resolved within defined service level agreements (SLAs). 
14. Analyse and diagnose complex application problems reported through service tickets. Utilize technical expertise and problem-solving skills to identify root causes, propose solutions, and implement fixes or workarounds. 
15. Collaborate with first-line support teams, developers, and other subject matter experts to escalate and resolve challenging or high-priority issues. Provide guidance and assistance to application support analysts as needed. 
16. Participate in incident management processes to promptly address critical application outages or disruptions. Work closely with technical teams to mitigate and restore service as quickly as possible. 
17. Contribute to the development and maintenance of a comprehensive knowledge base, including known issues, resolutions, and troubleshooting steps. Ensure that knowledge articles are accurate, up-to-date, and accessible to the support team. 
18. Communicate effectively with end-users or stakeholders, providing timely updates and resolutions to their reported issues. Ensure that customers are kept informed about the status of their service tickets throughout the resolution process. 
19. Identify recurring or systemic application issues, initiate problem investigations, and collaborate with relevant teams to implement permanent solutions or workarounds. Drive continuous improvement efforts to enhance application stability and minimize future incidents. 
20. Generate reports and analyse service ticket data to identify trends, patterns, and areas for improvement. Use metrics to assess team performance, identify bottlenecks, and implement strategies to optimize support processes. 
21. Establishing and enforcing governance processes and policies for application development, implementation, and maintenance. Ensuring compliance with industry standards, security protocols, and regulatory requirements.  
22. Conducting regular assessments of the application portfolio to evaluate its performance, relevance, and alignment with business objectives. Identifying opportunities for consolidation, retirement, or replacement of legacy applications.  
23. Defining and implementing standardized development methodologies, such as Agile or DevOps, to streamline the software development process. Ensuring efficient collaboration between development teams, testers, and other stakeholders. 
24. Overseeing the planning, coordination, and execution of application releases and deployments. Working closely with development and operations teams to ensure smooth transitions between development, testing, and production environments. 
25. Implementing change management processes to effectively handle application updates, enhancements, and bug fixes. Assessing the impact of changes on existing systems, coordinating testing efforts, and ensuring minimal disruption to end-users. 
26. Monitoring application performance throughout its lifecycle. Utilizing performance metrics, user feedback, and industry best practices to identify areas for optimization, scalability, and efficiency improvements. 
27. Implement and enforce robust security measures for applications by conducting regular assessments, vulnerability scans, and penetration tests to identify potential risks and vulnerabilities. Collaborate with cross-functional teams to develop and implement necessary security patches, updates, and configurations, ensuring that applications remain resilient against emerging security threats. Stay up-to-date with industry best practices and trends in application security to proactively recommend and implement improvements, maintaining a high level of protection for sensitive data and ensuring compliance with relevant security standards and regulations. 
28. Managing the retirement and decommissioning of outdated or redundant applications. Collaborating with stakeholders to ensure a smooth transition to new solutions, data migration, and archiving of relevant information. 
29. Assisting in developing and maintaining a strategic vision for application portfolio management. Creating an application roadmap that outlines the lifecycle stages, including development, maintenance, enhancements, and retirement. 

Resources and Financial Management 

Ensure effective Financial Management, cost controls and income maximisation in an ever changing environment, fluctuating demands and priorities. Ensure resources are well managed and effectively deployed to the best possible effects assuring value for money in all activities. 

Compliance 

Ensure legal, regulatory and policy compliance under GDPR, Health and Safety and in area of your specialism identifying opportunities and risks and escalating where appropriate.