A&E Receptionist

Detailed job description and main responsibilities

• Receive patients, their relatives/carers and all visitors to the A&E department in a welcoming manner
• Register all patients onto the Lorenzo/EMIS system. Updating all personal details as necessary and access for patient hospital numbers & case notes. Where possible, obtain the information by liaising with the patient directly, clearly recording instances when information cannot be obtained.
• Liaise with personnel from North West Ambulance Service (NWAS) or appropriate external agencies to obtain patient information as and when required, ensuring confidentiality is maintained at all times.
• Co-ordinate the arrangement of follow-up appointments for A&E Clinics and face to face and virtual Fracture clinics.
• Ensure that referrals are promptly processed/forwarded to the booking office for outpatient follow up appointments as instructed by clinical staff.
• Inform a senior member of staff about any serious injury or condition of any patient attending A&E e.g. cancer patient, potential cardiac patients or amputations
• Deal with telephone enquiries promptly and efficiently
• Retrieve all the missing A&E cards not scanned and search for them
• Ensure all A&E cards are obtained prior to attending follow up clinics and ensure any missing data is found
• Ensure the A&E printers/scanners are in working order and liaise with IT/Cannon should any problems arise
• Send GP Letters electronically.
• Make any corrections to the patient episode on the Lorenzo system
• Ensure that A&E cards are obtained prior to follow-up clinics, and ensure missing A&E cards and x-rays are located.
• Arrange follow up appointments and prepare notes for these appointments as needed.
• Undertake scanning/filing of the A&E notes and others documentation onto the system
• Complete & finalise the A&E Clinics finding any notes.
• Photocopy relevant A&E card and send to clinics as required
• Fax documentation to GP Surgeries, wards and departments and other members of the multi-disciplinary team as required by the medical/nursing team, ensuring adherence to the Caldicott Guidelines.
• Be flexible where possible 24/7 if a Major Incident is declared or to cover sickness and Annual leave.
• Receive and escort relatives of the seriously ill or injured to the relatives room and provide refreshment as required
• Escort relatives/friends of deceased patients to the relative’s room with compassion. Provide refreshments if needed and inform nursing staff where relatives
• Act as Trust resource to admit/discharge/transfer Emergency (non A&E patients) to the wards in liaison with Senior Nursing Staff/Bed Management Team.
• Using Lorenzo to admit A&E patients to the wards, in addition to admitting and discharging patients from Urgent Care as and when required.
• Scan patient notes ready for admission to ward.
• Record and notify bereavement office of any deaths in the department and fax the relevant documentation to them
• Book 999 and urgent transfers to other hospitals and prepare relevant documentation
• Arrange Ambulance transport for patients being discharged
• Outcome the patient episode on the Lorenzo system.
• Ensure data entry is of a high accuracy standard, ensuring the IM&T Department can produce quality data, in line with the requirements of the Emergency Care Targets.
• Make sure all data needed to achieve payment under PbR is recorded.
• Support the Emergency Care Targets by ensuring data is collected and entered in ‘real time’.
• Validate information entered by others to ensure compliance with Government/Trust standards.
• Request ‘missing data’ from patients or relevant nursing/medical staff to ensure all data fields can be completed.