Trac proudly powers the recruitment for
Birmingham Community Healthcare NHS Foundation Trust
About
We provide high quality, accessible and responsive community and specialist services within Birmingham and the West Midlands. We deliver over 100 clinical services, out in peoples homes and in over 200 hospitals, health centres and clinics. We provide services for adults, children, people with learning disabilities, those with rehabilitation needs and also dental services.
Band 2 Bank Office Coordinator
Closed for applications on: 5-Dec-2023 00:00
Vacancy status: Closed
Closed for applications on: 5-Dec-2023 00:00
Key details
Location
- Site
- 3 Priestley Wharf
- Address
- Holt Street
- Town
- Birmingham
- Postcode
- B7 4BN
- Major / Minor Region
- Birmingham & The Black Country
Contract type & working pattern
- Contract
- Permanent
- Hours
- 37.5 hours per week (Full Time 37.5 hours per week)
Salary
- Salary
- £22,383 per annum
- Salary period
- Yearly
- Grade
- (Band 2)
Specialty
- Main area
- Admin
Job overview
***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***
If you are looking for an opportunity to be part of a small friendly motivated team which will help you to develop your administrative and customer service skills then look no further. A vacancy has arisen within the team as a result of promotion and Birmingham Community NHS Foundation Trust Bank Team would like to invite interested applicants to apply for the role of Booking Coordinator to help them manage the Trust temporary workforce. If you are innovative, motivated and look forward to new challenges then this is the perfect post for you post for you.
The Temporary Staffing Service is a busy and diverse working environment which provides temporary clinical and administration staff to services across Birmingham. We pride ourselves on providing high quality dedicated Bank members to meet staffing shortfalls in our clinical and non-clinical services.
Advert
As a Booking Coordinator you will be part a small team that is tasked to manage a particular service area, ensuring requests for bank staff is met on a daily basis using the systems and processes designed to ensure efficient and appropriate use of temporary staffing. You will work also be part of a wider HR Team, providing an efficient service, taking calls and resolving queries.
To perform well in this position you will need to demonstrate excellent customer service skills, be a good team player who is able to use own initiative, prioritise your workload, whilst working to tight deadlines and dealing with frequently changing priorities. Your work will mainly be telephone and IT based so you should have an excellent customer service background as well as good keyboard skills and a proven working knowledge of Microsoft Office packages is essential. Full training will be provided for our specialist software.
You will need to be willing to learn and undertake training and development that the role requires. Excellent written & verbal communication and interpersonal skills are essential as direct contact with a range of staff and departments internally as well as external to the Trust is pivotal to this role.
This role involves working various shifts between the hours of 8am-9pm Monday-Friday and 8am-4pm Weekends and Bank Holidays
Working for our organisation
Covid-19 Vaccination Requirement
COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment at this time, we do encourage our staff to get vaccinated. We will be checking the vaccination status of all new starters so that we can manage individual and environmental risks, and so that we can support those who may be undecided about vaccination. If you are unvaccinated there is helpful advice and information at birminghamandsolihullcovidvaccine.nhs.uk where you can also find out more about how to access vaccination. There is a current Government consultation underway which will determine whether some new starters may need to be vaccinated and additional specific detail which we strongly advise that you read and familiarise yourself with this
Detailed job description and main responsibilities
The post holder will:-
- Providing efficient customer service to all stakeholders, understanding customer expectations and striving to exceed in a creative and proactive manner.
- Administer all bookings, cancellations and changes, ensuring that all bank records and systems are updated with activity and relevant information, liaising with all stakeholders in a timely and effective manner.
- Process and input paper timesheets as and when required during rollout of electronic timesheet system.
- Participating in the recruitment process by completing relevant forms and systems as directed.
- Undertaking general administration duties required to ensure efficient operation of the department.
- Undertaking any necessary pay adjustments relating to Bank staff and liaising with the Payroll department.
- Ensuring all pre-checks and post checks are completed for running the weekly payroll extract and weekly e-tad.
- Produce data and reports from the relevant systems as and when required or directed to by departmental management.
- Take responsibility to ensure that bank and agency staff are fully compliant with professional registration, DBS, right to work and relevant mandatory training and working time directives before processing bookings into shifts.
- Ensuring that joining bank staff are supplied with the relevant uniform, ID badges and information relevant to their post, as required.
- Ensure that all deadlines are achieved as appropriate and provide cover for other Trust Bank team members during periods of absence due to annual leave and sick leave to ensure all service areas are supported in essential operational work throughout.
- Take responsibility to ensure that high standards of confidentiality and discretion are practiced and that the Data Protection Act 1988 is adhered to at all times.
- Be responsible to ensure that own compliance with regards to the required mandatory training is up to date.
- To undertake other duties commensurate with this grade of post, in agreement with the relevant line manager.
Person specification
Qualifications / training
Essential criteria
- • Educated to NVQ3 Customer Service/Business Admin or actively working towards this qualification.
- • Good Standard of General Education GCSE level/equivalent
Experience
Essential criteria
- As per person spec
Skills/knowledge
Essential criteria
- As per Person Spec
Personal qualities
Essential criteria
- As per person spec
Other job requirements
Essential criteria
- As per person spec
Further details / informal visits contact
- Name
- David Szeto-Clarke
- Job title
- Operations Manager
- Email address
- [email protected]
- Telephone number
- 07808 204632
- Additional information
David Szeto-Clarke
Office - 0121 466 7410
Mobile - 07808 204632
IMPORTANT
- Please ensure you check your Trac account regularly as this is how we will communicate with you during the shortlisting and selection process
- Please ensure all sections of the application form are completed fully. Please particularly ensure that you provide full details of all referees including business email address, telephone contact details and postal address
- Please be aware that BCHC utilises a third party recruitment system (TRAC). When applying via NHS Jobs, your submitted application will be imported into TRAC and any correspondence will be sent via TRAC. We advise that you check your junk/spam emails.
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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