WTWA Matron Quality Improvement and Patient Experience

Detailed job description and main responsibilities

The post holder will report to the Lead Nurse Quality Improvement and Patient Experience, supporting the provision of visible leadership across the four Hospital sites, monitoring and maintaining professional high 
standards. S/he is an innovative practitioner committed to improving the patient/client experience, improving standards of care and services, leading the nursing contribution at a senior level in line with the Midwifery and AHP Strategy and Values and Behaviours. 

The post holder will be a member of the WTWA senior nursing team providing support to implement and monitor progress on delivery of strategic objectives to ensure the provision of high quality, patient and 
family centered services.

You will provide professional and clinical nursing advice and actively contribute to innovative solutions to quality improvement. 

The Matron will support the Lead Nurse Quality Improvement and Patient Experience in the development and delivery of the quality improvement work streams and continuous improvements in standards of patient 
care and experience across WTWA.

You will be responsible for supporting improvement work streams and projects across WTWA both responding to and contributing to informing the local and national policy agenda on quality improvement, harm free care and themes from complaints, contributing to the overall patient experience. 

The post holder will deputise for the Lead Nurse in managing human and financial resources and line management several teams, for example dementia, falls and complaints ensuring key performance indicators are met and services are patient/family/carer focused, high quality and responsive.

The post holder will deliver Improvement Programmes that are designed to bring about service transformation ensuring sustainable outcomes are monitored and achieved, hence contributing to the key quality and performance outcomes within the organisation.

You`ll work closely with multidisciplinary teams and relevant departments internal and external to the Trust, to ensure the delivery of responsive individualised patient care developing and supporting nursing staff to respond to the transforming nursing agenda. 

The post holder will have line management responsibility of the WTWA Complaints and Patient Experience Team.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading.   So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification.  This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’.  Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form. 

COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not currently a condition of employment, we do encourage our staff to get vaccinated. If you are unvaccinated, there is helpful advice and information available by searching on the ‘NHS England’ website where you can also find out more about how to access the vaccination.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post.  As an inclusive employer, we are here to support you.  If you have any special requirements to help you with your application, email our team at [email protected].

We’re looking forward to hearing from you!