COO Business Manager

Swydd-ddisgrifiad a phrif gyfrifoldebau manwl

This Business Manager is a key post within the Chief Operating Officer’s senior team.  In conjunction with the senior team, the post holder will support the COO by managing the implementation of multiple initiatives and the delivery of services within the Directorate to ensure the strategic aim of the COO’s Office is met.

Key Relationships

Daily contact: 

Executive Assistant to the Chief Operating Officer

 

Regular contact:

Chief Operating Officer

Director of Clinical Services

Deputy Director of Urgent Care

Deputy Director of Elective Care

Head of Integrated Quality Improvement

Divisional Directors

Divisional Directors of Nursing

Divisional Directors of Operations

Human Resources Team

Finance team

 

Important Contacts:

Chief Officers

Trust Management Executive

Directorate Managers

Operations Team

Digital leadership team

Informatics leadership team

Communications team

Strategy team

                                                   

External:

Buckinghamshire, Oxfordshire & West Berkshire Integrated Care Board (BOB ICB)

NHSE Regional Team

BOB ICB Elective Care Board

Care Quality Commission

Regulatory bodies

Oxfordshire System Colleagues

 

 

Duties and Responsibilities

 

Operational Delivery

 

• Support the Chief Operating Officer’s team with the development and delivery of a strategic vision, in line with the Trust Strategy, ensuring that service changes meet internal and external expectations and standards.

 

• Provide business support to the Chief Operating Officer and the senior team and deal with the day to day operational issues within the Chief Operating Officer’s Office.

 

• Manage and develop the implementation of effective office systems, control processes, budget management and bids control and evaluation, and risk management arrangements.

 

• Support the Chief Operating Officer’s team in operational elements to achieve all standards for example: UEC performance, Elective and Cancer performance, contractual requirements. 

 

• Support the Chief Operating Officer’s team in the monitoring of compliance with internal and external governance and best practice requirements.

 

• Undertake specific areas of project work on behalf of the Chief Operating Officer’s office, including business cases and recruitment processes.

 

• Monitor goals and milestones that have been set by the Chief Operating Officer across the different functions in line with agreed objectives, then measure and report on delivery.

 

• Drive and manage, on behalf of the Chief Operating Officer, the preparation of the department business plan, ensuring business plans are prepared by all functions within the Chief Operating Officer’s office.

 

• Participate in meetings with members of management teams and administrative staff.

 

• Lead on digital communication strategy that promotes the agenda of the Chief Operating Officer’s office.

 

 

 

 

• Identify national/regional policy directives applicable to the Chief Operating Officer’s office agenda and lead on their integration into the any Chief Operating Officer’s office’s Business Plan in conjunction with the relevant Director.

 

• In conjunction with relevant leads, develop and monitor action plans to support delivery of operational performance standards, and report to the Chief Operating Officer.

 

• Monitor compliance within the Chief Operating Officer’s office with staff management policies and procedures and take remedial action with accountable Directors where shortfalls occur.

 

• Provide leadership to Chief Operating Officer’s office staff, including ensuring they receive necessary training, undertake statutory and mandatory training and have completed their appraisals in order to complete their role.

 

• Develop job descriptions for replacement or new positions as they arise.

 

• Establish a system to monitor and report on the annual Chief Operating Officer’s budget, liaising with the Senior Team to analyse data commenting on value for money, cost benefit, spend throughout the year, ensuring Cost Improvement Projects (CIP) savings are planned.

 

• Oversee the development and publication of the Trust’s Silver management rota

 

Service Development and Project Management

 

• Support the Chief Operating Officer in identifying both new opportunities for the Directorate arising from changes in the external environment or internal innovation and potential threats and ways to respond to them.

 

• Contribute to business planning and strategy development and direction for the Chief Operating Officer’s office.

 

• Manage a range of service improvement projects, e.g. Cost Improvement Schemes, short term and long term, within the Chief Operating Officer’s office and contribute to both Chief Operating Officer’s office and Trust-wide improvement projects within agreed timeframes and financial targets, including the quality review of CIP proposals.

 

• Manage key projects for the Chief Operating Officer to support the delivery of the department’s objectives. This will included a range of initiatives to achieve the strategic aims of the Chief Operating Officer’s office.

 

• Undertake occasional internal audits of the initiatives across the Chief Nursing Officer’s office.

 

 

 

Communication and Partnership Working

 

• Ensure the Chief Operating Officer receives regular updates on projects and areas of priority concern.

 

• Facilitate and lead meetings and briefings with a range of internal staff and external stakeholders.

 

• Receive, manage and communicate highly complex, confidential and sensitive information to members of staff in the department and across the Trust.

 

• Act as a contact for national and regional external agencies.

 

• Manage, motivate, persuade and influence multiple stakeholders and partners to ensure timely completion of work across the projects and partnerships.

 

• Liaise with relevant external parties associated with initiatives and projects within the Chief Operating Officer’s office.

 

• Present to groups within the Trust and other stakeholders key issues that the Chief Operating Officer needs to disseminate.

 

Financial Responsibilities

 

• Act as an authorising signatory for capital and revenue budgets within limits agreed with the Directorate.

 

• Monitor office and project resource utilisation and expenditures when required.

 

Information Management

 

• Co-ordinate and disseminate information to the relevant Director on new national and local policies.

 

• Gather, manipulate and present complex data (clinical/financial/ performance) to support project development, design.

 

• Provide briefings, board reports and plans for discussion and implementation of policy as required.

 

• Support digital communication strategy to that builds the external and internal presence of the directorate