Healthcare Support Worker - Centralised Advert - Oxford, Oxfordshire

Detailed job description and main responsibilities

Please refer to the full job and person specification for full details. The healthcare support worker will be expected to undertake the following duties under the supervision of a registered practitioner:

Patient Care

• • Undertake a range of delegated and specific clinical skills for patients that demonstrate an enhanced level of competency /technical expertise documented in the plan of care (see specific clinical skills).
  • Prepare patients, families/carers and the environment for clinical activities supporting and reassuring patients and their families/carers and preparing specific equipment as
  • Monitor closely patients having undergone a clinical activity ensuring their safety, comfort and well – being.
  • To assist all patients of all genders with their personal care needs, empowering patients, and/or families/carers and actively encouraging participation. This may involve maintaining hygiene needs for individuals such as helping patients to wash and dress themselves and assisting with toileting needs, maintaining privacy and dignity at all
  • To asses and monitor the patient’s skin integrity and to report and document immediately any changes or concerns in their
  • To demonstrate clinical competence in order to undertake minor dressings and treatment and as specified in the plan of care and in consultation with the registered
  • To actively encourage all patients, families/carers to share the responsibility for maintenance of their health and to promote healthy living where appropriate and identified as part of the care
  • Assist patients to mobilise safely taking account of developmental/physical needs, using equipment and techniques as prescribed and recorded in plan of care and contribute to the falls and moving and handling risk
  • Assist in the care of a patient requiring end of life care in accordance within their spiritual and cultural needs.
  • Assist as appropriate in the support of families/carers of patients receiving end of life
  • Recognise when a patient’s condition changes and seek advice and expertise from registered practitioners in accordance with Trust
  • Contribute to, understand and report identified patient risk assessments, e.g. nutritional assessment scores, slips, trips and falls assessment, e.g. Humpty Dumpty, use of medical devices as appropriate in line with Trust policy.
  • To perform clinical observations (following appropriate assessment of competence) accurately recording using agreed electronic National Early Warning Systems such as SEND and report and escalate any concerns appropriately by reporting to the registered practitioner
  • Participate in the initial assessment of patient needs under the direct supervision of a registered practitioner.
  • To assist patients to meet their food and fluid intake giving attention to special diets, supplements, enteral feeding and cultural requirements and to recognise and understand the importance of adequate nutrition and hydration. In order to avoid malnutrition ensure an age appropriate nutritional assessment is undertaken for example, STRONG/MUST. All food, nutritional supplements and fluid intake should be recorded accurately as
  • Seek support for self and others following an untoward
  • Report and raise concerns in relation to poor practice, attitude and behaviour of any health care professional through appropriate
  • Undertake patient transfer and escort duties between departments as appropriate and as per
  
  
  • Recognise where a patient or family member/carer is becoming agitated, disorientated or appears non-compliant with care or treatment, treatment, support colleagues and report immediately to a registered
  • Respond swiftly to individuals who require immediate assistance, are in pain, distressed, reporting to a registered
  • Competently obtain specimens as requested such as Mid-Stream Urine, stool, sputum, Urine analysis, hospital acquired infections and any more specialist specimen as directed by the registered practitioner ensuring accurate labelling and transportation as per Trust
  • Demonstrate good understanding of Safeguarding Children, the Mental Capacity Act / Deprivation of Liberties and applies principles to everyday practice seeking advice / guidance from the Registered Nurse or registered care professional as

Communication

• Communicate effectively with patients, families/carers, recognising there may be a need to utilise alternative methods of communication. Where there are barriers to understanding, as required arrange access to information, support and other services to aid effective
• Greet all patients and visitors to the department with courtesy and respect, being mindful of age specific body language and tone of voice. Demonstrate sensitivity and
• To help patients, families/carers and visitors orientate themselves to their surroundings when admitted to the ward specific to their needs providing written and verbal
• To answer telephone calls and bleeps appropriately and efficiently, accurately relaying messages to both colleagues and patients using SBARR as
• Maintain a high standard of personal behaviour, acting as a role model and ensure effective communication with all members of the multidisciplinary team, patients, families/carers and
• Use paper and electronic systems to retrieve and record patient information in line with Trust documentation standards and operational systems. Ensure information is accurate and securely maintained.
• Apply the principles of information governance and patient confidentiality to all aspects of your
• Obtain age/capacity appropriate consent from the patient/family/carer/guardian before any clinical intervention is undertaken; where this is not given report this to a registered
• To actively participate and contribute to discussions about patient care and ward and departmental issues at hand over and ward/departmental meetings. Encourage more junior members of staff to contribute.
• In instances when a patient, family/carer or visitor feels the need to raise a concern or complain attempt to deal with this locally initially, but always inform a registered
• Support families, carers and colleagues following a patient bereavement, or when bad news has been shared.
• Seek and acknowledge constructive feedback and encourage others to do
• Seek support for self and others following an untoward incident as
• Escalate concerns regarding any health care professional through the appropriate routes and channels
• Maintain professional boundaries and working relationships with patients and
• Ensure patients, families and carers are kept informed of delays with their treatment, investigations and clinic times in a professional
• Actively participate in handover process to ensure continuity of care and accurately feedback to a registered practitioner, the care given to patients during the shift and of any changes in the patient’s condition.