Clinical Advisor

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Job purpose:

Liaison with customers Primary Care Organisations (PCOs) and others regarding operational and performance issues related to clinical, provider assurance, dental services and information services provided by NHS Business Services Authority (NHSBSA).

The post holder will contribute to the development and implementation of appropriate NHSBSA customer products and services to support clinical monitoring of primary dental services.

Advises and contributes to the development, review and monitoring of dental policy, NHSBSA clinical products and services.

Develops and reports on metrics that demonstrate the impact of the risk management activities on Primary Dental Services: provides reports for the Senior Management team on a monthly and quarterly basis and when requested to support Senior Management reporting.

Provides advice on all clinical matters to the NHSBSA external clients and customers and to all sections of the NHSBSA internally. Will be required to liaise with other bodies, such as the GDC, dealing with the NHSBSA on clinical issues.

Liaison with Welsh Government (WG) and NHS England (NHSE) to coordinate, implement and report on targeted clinical monitoring and risk management activities provided by the NHSBSA for Health Boards and Commissioners or PCOs. Proactively gathers intelligence on outcomes following targeted checks.

The post holder will need to develop a strong communication network with a range of NHS organisations and internal / external stakeholders to ensure NHSBSA dental activities, appropriate clinical monitoring products and services are developed to meet stakeholder requirements.

The post holder’s time will also be spent carrying out clinical duties, presentations and Provider/Performer meetings when required.

In this role, you are accountable for:

• Assess the evolving NHS dentistry environment and network with key influencers, service providers and service commissioners, to gather information that informs clients, NHSBSA dental policy and the development of appropriate services and products.
• Work closely on all dental policy and NHSBSA targeted clinical monitoring matters with the Clinical Team and other Senior Managers of the NHSBSA.
• Work with a wide range of internal and external customers to identify customers’ requirements and support the development of appropriate clinical services and products to meet those needs, ensuring best use of available resources.
• Support and contribute to review and monitoring of the effectiveness of policies, strategies, resource utilisation and procedures to improve performance and to maintain the targets agreed.
• Represent the NHSBSA at meetings with external customers (NHSE, WG, PCOs, GDC, NHS Counter Fraud Services, Providers/Performers and others) to consider matters relating to dental policy and monitoring of primary dental services.
• Provide dental policy advice to a range of internal and external stakeholders.
• To provide clinical opinion and effective analysis and reporting of clinical matters for Information Services.
• To provide clinical input to the development and implementation of the Risk Management System.
• To provide clinical input and advice to the NHSBSA Caseworker Team.
• Meet with NHSE and PCOs on a regular basis to discuss contracts of concern based on NHSBSA DS information. Proactively feed back to the NHSBSA on the relevance of this information and put forward suggestions for change through formal reports and risk analysis research.
• Ensure that information is collected on the outcomes for contracts where extra NHSBSA activity has been provided and ensure this is regularly reported to the Senior Management Team and through the Risk Management Forum.
• Take responsibility for analysing the information provided to health bodies from the NHSBSA to look for potential risks.
• Work closely with NHS England and PCOs to report on NHSBSA monitoring activities and agree appropriate further monitoring activities where required.
• To monitor and report to NHSE / PCOs on NHSBSA performance and outcomes against agreed clinical monitoring objectives, whilst ensuring costs are maintained within the agreed NHSBSA annual budgets and resources.
• Clinical risk management and monitoring activities to include the examination of clinical records, patients, assessment of surgery premises and feedback to practitioners.
• Liaise with Information Services to analyse and assess NHSBSA contract monitoring activities and prioritise further targeted clinical monitoring activity.
• Deputise for other Clinical Advisors or Senior Clinical Advisor when necessary.

In addition to the above accountabilities, as post holder you are expected to:

• Undertake additional duties and responsibilities in line with the overall purpose of your role and as agreed by your line manager.
• Demonstrate NHSBSA values and core capabilities in all aspects of your work.
• Foster an environment where your own and colleagues’ safety and wellbeing is promoted.
• Contribute to a culture which values diversity and inclusion.
• Comply with NHSBSA policies, procedures, and protocols as they apply to your role.
• As a home worker you will be expected to maintain a home broadband connection and suitable home office in line with NHSBSA Ways of Working Policy at the time of appointment. 

Key relationships and connections

The post holder is accountable for clinical and professional oversight to the Senior Clinical Advisor and Head of Dental Services & Clinical Policy.

The post holder is accountable to the Head of Provider Assurance who is responsible for the development and delivery of the NHSBSA assurance service.

Communication and People requirements:

• Ability to communicate effectively orally, in writing and through presentations, internally with all NHSBSA senior managers and staff including Heads of Services, NHSBSA Board Members and Executive Directors.
• Ability to communicate effectively orally, in writing, and through presentations, externally with NHSE, PCOs, and other stakeholders.
• Ability to carry out clinical examinations of patients.
• Ability to analyse highly complex clinical data and to explain complex clinical reports to non-clinicians.
• Ability to convey highly complex, sensitive, confidential and contentious information.
• Ability to employ tact, diplomacy and empathy.
• Ability to motivate, persuade and negotiate.
• Ability to deliver presentations to small and large groups internally and externally, including Foundation Dental talks, NHSE Dental Practice Advisor and Section 63 courses to Providers and Performers.
• Ability to participate in strategic meetings at a range of levels.

Training requirements:

• Ability to mentor and coach clinical and non-clinical staff.
• Ability to provide expertise regarding Primary Dental Services internally and externally.

Management requirements:

• Ability to manage and implement change.
• Ability to manage a range of stakeholder interests to encourage the most effective use of professional clinical resource available.
• Ability to work on own initiative and deputise for other members of the Clinical Team as necessary
• Ability to manage and coordinate targeted clinical monitoring and risk management activity at NHSE and WG PCOs level.

Analytical skills:

• Ability to analyse complex clinical and policy information and guidance.
• Ability to analyse complex clinical activity monitoring information, including identifying new areas of data risk.
• Ability to analyse complex situations in order to make decisions where there are conflicting issues and contradictory or unavailable information.
• Ability to understand, interpret and analyse Department of Health, NHSE, WG and wider NHS policy, regulations and guidance and relevant implications for the development of NHSBSA dental policy, clinical products and services.

Responsibility for Resources:

• Ability to manage and authorise expenditure and cash within the organisation ensuring service requirements are met and full audit trails are present for all decisions taken.
• You must be willing to travel within England and Wales with overnight stays including when required at the Eastbourne office.
• It would be desirable to be in possession of a full driving licence.

Administration:

• Ability to write and present complex reports for the NHSBSA, its clients and customers.
• Ability to chair meetings with a variety of internal and external stakeholders.
• Ability to maintain paper and electronic records.
• Ability to maintain spreadsheets and databases.

Strategic and Service Responsibilities:

• Ability to manage dental policy within clinical and other areas of the NHSBSA Dental Services (NHSBSA DS) and represent NHSBSA DS in relation to this work area at high level meetings.

Qualification and knowledge requirements:

• Bachelor of Dental Surgery degree.
• Current registration with GDC.
• Strategic and working knowledge of all NHSBSA DS’ business processes.
• IT literate in Microsoft Outlook, Project, Word and Excel.
• Knowledge of Data Protection and Freedom of Information Acts and all relevant NHS and public sector legislation.
• GDC requirements regarding CPD.

Experience requirements:

• Significant experience in NHS clinical practice.
• Willingness to undergo and satisfy the requirements of NHSBSA DS induction course (six months).

Organisational Skills:

• Ability to plan and prioritise organisation’s and own workloads and objectives to ensure all business requirements are met both short and long term
• Ability to cope with competing demands for time and resource
• Ability to work under pressure to ensure internal and external stakeholders’ requirements and deadlines are met.
• Ability to work in and where necessary lead various teams at all levels across the NHSBSA.

Quality

• To comply with and assist with the development of the NHSBSA DS’s Integrated Management System and any other quality standards adopted, including Investors in People and Improving Working Lives.