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Islington Council

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Contact

Address: Islington Council; 222 Upper Street; London; N1 1XR
Contact Number: 020 7527 2000

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Ref: HN/0124/066 Vacancy ID: 6024547

Assistant Director of Housing Management

Closed for applications on: 19-Feb-2024 00:03

Vacancy status: Closed

Closed for applications on: 19-Feb-2024 00:03

Location

Site: 222 Upper Street, London N1 1XR
Town: Islington, London
Postcode: N1 1XR
Major / Minor Region: London

Contract type & working pattern

Contract

Permanent

Hours

Full time
Flexible working

35 hours per week

Salary

Salary: £82,014 - £99,369 per annum
Salary period: Yearly
Grade: (CO4, points 1-7)

Specialty

Main area: Housing Management

Our mission

We are determined to create a more equal Islington, where everyone who lives here has an equal chance to thrive. To do this, everyone who works at Islington Council lives by a set of values which guide us in everything that we do: collaborative, ambitious, resourceful, and empowering. They spell out ‘CARE’, which is what we think public service is all about.

Detailed job description and main responsibilities

Strategic and operational leadership of the Housing Management service, which complies with regulatory standards, relevant legislation and Government guidance. This should be underpinned by reliable evidence, regular reviews and clear plans to continually improve the services managed and deliver value for money.
Setting and monitoring clear and ambitious service performance requirements ensuring that services are delivered efficiently and effectively to a high standard of customer care by driving up performance of both individuals and teams.
Delivery of services which have regard to and reflect the diversity of residents/customers across Islington taking account of differing needs, ensuring all staff adopt a proactive customer-orientated culture.
Be the strategic lead for tenant empowerment and engagement; ensuring a strong customer voice influences service design, development and improvement.
To safeguard the well-being of children and vulnerable adults.
Responsibility for services delivering the Council’s ambitious, resident led, plans, ensuring the Council’s CARE values and providing Housing Management services to customers / residents that are the best in the country.
To provide dynamic and visionary leadership to drive forward the council’s agenda and to ensure that the council and its partners provide effective and efficient services that meet the needs and aspiration of our communities and residents.
Provide strong leadership and assurance for the delivery of required service improvement and change priorities ensuring the whole workforce is engaged and focused on successful delivery.
Responsible for planning, controlling and deploying financial, staffing and physical resources to best effect to deliver agreed service priorities and to continuously improve the quality of the service for the benefit of customers.
Collaborate with external partners and devise negotiation strategies to produce an integrated and co-ordinated multi-agency approach across service delivery. This involves development of innovative solutions and creating strategic plans to deliver programmes and projects.
Build and maintain effective working relationships with relevant elected member portfolio holders, Service Directors and Heads of Service across the council including the provision of clear, balanced advice and guidance to the Director of Housing Operations and Lead Members on the strategic and operational service issues and challenges facing the service.
Develop and maintain positive relationships with elected members to ensure the Council strategic priorities are effectively implemented and to support Members to undertake their strategic monitoring role.
Take a leading role on the work relating to the Regulation of Social Housing.
To promote partnership work with Adult Social Care and Children’s Services to provide a joined up and partnership approach for our residents.
Strengthen the sustainability of our Housing Revenue Account ensuring that improvement is delivered within the context of required value for money and efficiency savings.
Establish and promote a culture of learning and workforce planning that enables staff to realise their potential, manage their careers and therefore improved outcomes for Islington residents.
To support the Council’s role in planning for and responding to civil and council emergencies using skills/expertise of the post holder and in accordance with council emergency procedures.
Deputise on a rota basis for the Director of Housing Operations.

It is the policy of Islington Council that no user of service, present or future employee or job applicant receives less favourable treatment on the grounds of their sex, perceived or actual sexual orientation, marital status, race, religion or belief, age, creed, colour, nationality, national origin, ethnic origin, or disability, or on the grounds of their association with someone in one of these groups; nor is disadvantaged by any conditions or requirements which cannot be shown to be justified. We welcome applications from Black and Minority Ethnic candidates and acknowledge our responsibility to mitigate against racial discrimination. 

Please note: Priority will be given to those at risk of redundancy within Islington Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised.

Islington Council operates a guaranteed interview scheme for candidates with disabilities who meet the minimum criteria and we are committed to providing support to applicants who request reasonable adjustments to be made during the recruitment process and throughout their career with us.

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults, and expects all staff, and volunteers to share this commitment.

We are also committed to flexible working and will consider requests where possible.

Islington Council also operates random drug or alcohol testing for safety critical roles or for where there may be just cause.

To apply for this position please use the online application process. Please note that the council only accepts online applications, no CVs or alternative forms of applications are accepted. If you are unable to use the online process please contact the Recruitment team on 020 7527 2155 or e-mail [email protected]

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification

Qualifications

Desirable criteria

A qualification within Housing or a management qualification with extensive experience to carry out the functions associated with the post

Experience

Essential criteria

Proven technical knowledge and experience in delivering some or all of the following areas: Housing management, Rent Income and Leaseholder management, Tenancy Management Organisation liaison, Housing transformation, Resident empowerment, engagement and participation
Experience of interpreting vision and strategy to drive delivery through strong and effective leadership; setting service standards and empowering others to deliver
Experience of leading a large, complex, set of public facing services at a senior management level
Experience of managing high performing teams, delivering successful outcomes across a wide-ranging remit
Knowledge and experience of leading effective, resident and community engagement and involvement strategies and programmes
Experience of successfully managing complex budgets
Knowledge of the issues facing local government, and the legal financial, political context of public sector management and the statutory responsibilities of this post; understanding of how Housing supports wider local authority agendas relating to economic and social inclusion, and climate change

Skills

Essential criteria

Ability to influence, support and work together with senior colleagues across the directorate, council and wider partnerships
Understanding of the relevant legal frameworks within the remit of the post
Ability to represent the council and engage with a wide range of stakeholders including community and borough organisations and professional partners
Effective communication skills, including keeping the Director and Corporate Director informed and well briefed
Commitment to working in a collegiate leadership team and to fostering joint working across organisational and service boundaries