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About
We exist for one reason only: to support the delivery of excellent healthcare and health improvement to the patients and public of England by ensuring that the workforce of today and tomorrow has the right numbers, skills, values and behaviours, at the right time and in the right place.
We believe that the most important resource the NHS has is its people. Without a skilled workforce there is no NHS. There are few careers that are as rewarding as one in the NHS, or that give you the opportunity to work with such a variety of people. Each and every one can make a difference to patients.
More than 160,000 students are at this moment studying to be part of our future workforce. That includes doctors, nurses, midwives, paramedics, physiotherapists and many more roles – in fact there are over 300 different types of jobs performed by more than one million people in the NHS.
Our vision is to provide the right workforce, with the right skills and values, in the right place at the right time to better meet the needs and wants of patients – now and in the future.
Deputy Head of Business Intelligence - Service Transformation
Closed for applications on: 14-Feb-2024 00:03
Vacancy status: Closed
Closed for applications on: 14-Feb-2024 00:03
Key details
Location
- Site
- Wellington House
- Town
- London
- Postcode
- SE1 9UG
Contract type & working pattern
- Contract
- Fixed term: 12 months (Secondment only for current NHS employees)
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £78,163 per annum (inclusive of HCAS)
- Salary period
- Yearly
- Grade
- (NHS TCS 2023: Band 8c)
Specialty
- Main area
- Deputy Head of Business Intelligence - Service Transformation
Job overview
We are looking for a Deputy Head of Business Intelligence to join the London region’s Direct and Specialised Commissioning Business Intelligence (BI) team. To be considered for the role of the Deputy Head of BI, you must:
1. Have highly developed stakeholder relationship management experience to further develop our links with Providers, clinical networks, internal directorates and the 5 ICS teams amongst other partners - with whom we must work collaboratively, to deliver our work.
2. Be competent in chairing, presenting to and leading complex discussions with ICS, regional and national leads on key data capture, reporting and strategic data management projects and programmes – where there may be completing views, lack of clarity and a constantly changing environment
3. Be able to cover for the head of team and robustly manage multiple service providers to deliver KPIs, while working with them to address issues which sit outside their sphere of control - to help us meet routine strict deadlines
4. Have the ability to think outside the box and bring in new innovative ways to address a variety of existing and upcoming problem situations related to care delivery, planning and commissioning
Advert
As the Deputy Head of BI responsible for Service Transformation for specialised services, the post holder will report to the Head of BI for the London region and work in collaboration with the Specialised Director of Transformation and Director of Healthcare Public Health on key programmes of work for the London region.
The post holder will be a senior member of the BI team working in partnership with the delegation and transformation leads across NHS England London region, leads from London’s 5 ICBs and other senior clinical and operational leads from across the health system to support devolution and transformation of specialised services, within a formal Joint Committee governance structure for London.
Working for our organisation
NHS England leads the NHS in England to deliver high quality care for all. We support NHS organisations to deliver better outcomes for our patients and communities, work to get the best possible value for taxpayers, and drive improvement across the NHS.
Through our seven regional teams, NHS England supports local integrated care systems, made up of public services that provide health and care – NHS organisations, primary care professionals, local councils, social care providers and the community, voluntary and social enterprise sector – to improve the health of the population, improve the quality of care, tackle inequalities and deliver care more efficiently.
From April 2023, NHS England, Health Education England and NHS Digital became one single organisation, putting workforce, data, digital and technology at the heart of our plans to transform the NHS.
Detailed job description and main responsibilities
Main duties continued:
They will lead on all aspects of data gathering, analysis, visualization and presentation for large complex healthcare service transformation programmes (£bn pounds plus) requiring attention to detail, accuracy and speed of response, while being sensitive to differing needs and desires of stakeholders with competing views, lack of clarity and a constantly changing environment.
They must have excellent analytical and presentation skills with substantial experience of developing and presenting complex analytics to very senior managers with clear data driven arguments and a compelling narrative.
They must have a solid understanding of population health management, statistical analysis, correlation, regression; and the ability to set up end to end analytics pipelines to set up and maintain key reporting required for complex service transformation programmes bringing in support from technical experts in the BI team and Programme of Care leads.
Job overview continued:
5. Have a solid understanding of population health management, statistical analysis, correlation, regression; hands on experience of SQL Server SSMS and competence in setting up databases, tables, views, stored procedure, the ability to refine and improve complex legacy scripts within SQL and competence in building reports and dashboards with both Power BI and Tableau
6. Have more than 5 Years’ hands on experience in an Acute CDS data management with a strong understanding of key datasets across SUS, DLP, ICNARC, Clinical Registries and SitReps – with a good understanding of Primary Care, Community and Mental health datasets.
Salary progression
Secondment
agreement should be obtained from their employer prior to submitting the application
Person specification
Qualifications
Essential criteria
- Educated to Masters level in Health Informatics, Business Information Systems, Economics, Statistics, Operational research or similar subject OR substantial (5+ years) experience of working within this area.
Knowledge and experience
Essential criteria
- NHS Specialised/Direct Commissioning Services: differences and relationship to ICB commissioned services and strategic direction of travel for devolution
- The NHS LTP: rationale for ICBs and experience of working in collaboration with senior BI, Commissioning, Operation and Clinical leads across Providers, CSUs and STPs and NHSE&I
- Acute and Mental Health Datasets: collection, submission routes and storage systems and processes used across the health system for healthcare commissioning, contract monitoring and planning across A&E, Inpatient, Outpatient, Critical Care, Drugs and Device commissioning
- Acute & MH Health Care Commissioning: NHS England standard contract schedules and the Information schedule in particular, Sch.2B, NTPS Guidance, National Tariff, HRG4+,OPCS, ICD, PSS IR Rules, Mental Health Provider Collaboratives and key changes to acute and mental health commissioning approach
- Substantial experience of using SUS and SLAM/ DLP (non-SUS) specialised commissioning acute and mental health data sets for developing, agreeing and monitoring contract performance positions
- Population Health Management: principles, benefits of, data required, systems and IG requirements needed with some experience of linking data at a person level appropriately across the health system to answer business questions
- Relationship between DoH, National Programmes of Care, NHSX, NHS-D, NHS England & Improvement, Public Health England and the GIRFT team: inter-relationships and how support from each agency can be combined to deliver robust health service transformation
- Sound understanding of the background to and aims of current healthcare policy and appreciate the implications of this on engagement
- Evidence of post qualifying and continuing professional development
- Ability to lead on all aspects of data gathering, analysis, visualization and presentation for large complex healthcare service transformation programmes (£bn pounds plus) requiring attention to detail, accuracy and speed of response, while being sensitive to differing needs and desires of stakeholders with competing views, lack of clarity and a constantly changing environment.
- Excellent analytical and presentation skills with substantial experience of developing and presenting complex analytics to very senior managers with clear data driven arguments and a compelling narrative
- In depth understanding of population health management, statistical analysis, correlation, regression; and the ability to set up end to end analytics pipelines to set up and maintain key reporting required for complex service transformation programmes bringing in support from technical experts in the BI team and Programme of Care leads.
- Ability to work with incomplete data, drawing on content from multiple sources to develop clear arguments, while highlighting any key gaps in data used and potential ways to mitigate against these to answer the question at hand
- A proven track record of senior complex programme management responsibilities, develop and refine business cases and be able to manage a team of staff at varying levels to effectively deliver outputs in line with strict programme delivery deadlines
- Competence in working with senior clinical leads for complex healthcare service transformation programmes translating clinician asks to data analysis tasks and then effectively use their own resources and the multi-disciplinary teams supporting the programme to help deliver against programme tasks
- An in-depth, hands on understanding of the National Tariff Payment System (AKA PbR) rules and guidance and be technically competent in identifying and linking data at a patient level from multiple relevant sources and perform in-depth analysis of relationships, trends and root-causes of trends
- Ability to use analysis to draw key messages and actionable insight, and confidently present to Directors across the health system in order to support key decisions related to health care commissioning and care pathway re-design.
- Substantial experience of using SUS and DLP flowing (non-sus) data sets to understand contracted activity positions and quality, innovation, productivity and prevention opportunities along with a wide range of performance, quality and clinical datasets that flow through systems such as WL MDS, ICNARC, TARN and BADGERNET.
Skills and Capabilities
Essential criteria
- Substantial hands-on experience of using a range of analytical techniques within the NHS context across A&E, Outpatient, Inpatient, Critical Care and Pharmacy settings for commissioning and care delivery purposes
- Sound understanding and competence in relational database systems, database objects and creating, updating and managing Microsoft SQL Server queries, stored procedures, functions, databases, tables, views, facts, dimensions/look-up reference tables, SQL Server Jobs, data import wizard and key SQL Server Management Studio features
- Advance MS Excel user with confidence in cleaning, collating, grouping and analysing complex high volume, multi-variate datasets with the ability to describe summary statistics, and present trends using a range of tools such as tables, charts, graphs and pivots.
- Able to confidently use one or more data visualization/reporting tools such as SSRS, Tableau or PowerBI to present trends, and develop drill-down capability to help answer business questions on key drivers of trends
- Experience of using statistical tools or programming languages such as R or Python OR Excel add-ins for regression analysis and predictive analytics to support business decision making
- Working knowledge of Microsoft Office with intermediate keyboard skills.
- High level of analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present key messages and inferences, in a clear concise manner to a non - technical audience through verbal power point presentations and written reports
- Demonstrates sound judgement in the absence of clear data, guidelines or precedent, seeking advice as necessary from more senior colleagues when appropriate to deliver requests
- Ability to develop, maintain and monitor reporting and information systems to support innovation initiatives and a dynamic business environment and changing need
- Member of relevant professional body Communication, Planning, Collaboration
- Able to work together with, and communicate effectively and confidently with Executive team and Directors and operational heads of service, third party data service providers and other technical, clinical and operational colleagues both within the organization and in the wider health system
- Comfortable with receiving clear directions at times, while working using own initiative when needed and managing multiple competing deadlines, prioritising work as necessary and liaising with multiple customers to manage expectations within challenging time frames
- Able to work with multiple third party data and BI service providers, delegating work, leading and monitoring performance of third party suppliers to ensure delivery of requests for data, analysis and improvements to current reports
- Able to identify key individuals within the organisation and across other stakeholder organisations, form working relationships quickly, collaborate as required, to deliver improvements in provider data quality, data reporting and business intelligence and analysis tools that support operational efficiency and delivery of improved services to patients
- Experience of working within a formal project or programme environment with confidence in planning and delivering tasks within project schedules, and requirements
- Ability to identify risks, anticipate issues and propose solutions to resolve problems in relation to project or service delivery
- Ability to provide and receive, convey and present highly complex, sensitive and/or contentious information to large groups
Values and behaviors
Essential criteria
- Commitment to and focused on quality, promotes high standards in all they do
- Able to make a connection between their work and the benefit to patients and the public
- Consistently thinks about how their work can help and support clinicians and frontline staff deliver better outcomes for patients.
- Works well with others, is positive and helpful, listens, involves, respects and learns from the contribution of others.
- Consistently looks to improve what they do, look for successful tried and tested ways of working, and also seeks out innovation
- Actively develops themselves and supports others to do the same.
- Demonstrates honesty and integrity and promotes organisational values.
Equality, diversity and inclusion
Essential criteria
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda. Values diversity and difference, operates with integrity and openness. Self-awareness in teams of emotional intelligence, biases and personal triggers with cultural sensitivity and awareness.
Other
Essential criteria
- Ability to change focus between detail and the bigger strategic picture with regard to own role and organisational strategic direction of travel Embrace change, viewing it as an opportunity to learn and develop. Able to work remotely using video conference tools and physically across multiple NHSE sites and health system partners’ sites
Further details / informal visits contact
- Name
- Mo Absar
- Job title
- Head of Business Intelligence
- Email address
- [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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