Admin Team Leader
Closed for applications on: 20-Feb-2024 00:00
Vacancy status: Closed
Closed for applications on: 20-Feb-2024 00:00
Key details
Location
- Site
- St Thomas' Hospital
- Town
- London
- Postcode
- SE1 7EH
- Major / Minor Region
- London
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (9am- 5pm, Monday - Friday)
Salary
- Salary
- £30,279 - £33,116 inc HCA
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 4)
Specialty
- Main area
- Paediatric Ophthalmology
Guy’s and St Thomas’ is among the UK’s busiest and most successful NHS foundation trusts. We provide a full range of hospital and community services for people in south London and as well as specialist care for patients from further afield including cancer, renal, orthopaedic, respiratory and cardiovascular services.
Guy’s is home to the largest dental school in Europe and a £160 million Cancer Centre opened in 2016. As part of our commitment to provide care closer to home, in 2017 we also opened a cancer centre and a kidney treatment centre at Queen Mary’s Hospital in Sidcup. St Thomas’ has one of the largest critical care units in the UK and one of the busiest emergency departments in London. It is also home to Evelina London Children’s Hospital.
Evelina London cares for local children in Lambeth and Southwark and provides specialist services across south east England including cardiac, renal and critical care services. We lead a number of specialist service networks aiming to ensure children are treated locally where possible, but have access to specialist expertise when they need it. Our community services include health visiting, school nursing and support for families of children with long-term conditions.
Our adult community services teams deliver care at the heart of the local communities we serve, working in partnership with GPs, local authorities and other healthcare and voluntary sector organisations. Working with our partners in Lambeth and Southwark, we are focusing on new ways of working to improve care for local patients.
In February 2021 the Royal Brompton and Harefield joined Guy’s and St Thomas’ NHS Foundation Trust, bringing together world-leading expertise in the care and research of heart and lung disease. Our merger provides a once in a generation opportunity to build a lasting, world-renowned heart and lung centre, providing the highest quality care for patients and conducting world-leading research.
We have a reputation for clinical excellence and high quality teaching and research. We are part of King’s Health Partners, one of eight accredited UK academic health sciences centres. In partnership with King’s College London we have dedicated clinical research facilities including an MHRA accredited Phase I clinical trials unit.
Patients are at the heart of everything we do and we pride ourselves on ensuring the best possible patient experience as well as safe, high quality care. We are proud to have one of the lowest mortality rates in the NHS. Following a comprehensive Care Quality Commission (CQC) inspection in 2019 we maintained our overall rating of ‘good’. Our adult community services achieved a rating of ‘outstanding’.
The commitment of our 23,500 staff is key to our success. We are one of the largest local employers and we aim to develop and support all our staff so they are able to deliver high quality, safe and efficient care. The 2019 NHS staff survey results show that we have one of the most engaged and motivated workforces in the NHS. We know this has a positive impact on the care provided to our patients.
We have one of the most ambitious capital investment programmes anywhere in the NHS.
Job overview
We are seeking an enthusiastic and organised Team Leader to join the Paediatric Ophthalmology admin team at Evelina London.
This post requires excellent supervision and operational skills, with a proactive and flexible approach. With the support of the Assistant Service Manager, this role will act as a key point of contact for the administrative and clinical teams in the management of inpatient and outpatient activity and co-ordination.
This is a great opportunity for a keen individual looking to take the next step in their career. If you are seeking a role where you can use your administrative skills and experience and make a real difference to patients and service users, we welcome your application.
Advert
Your role will be to ensure the integration of clinics in accordance with agreed objectives, targets, quality standards, controls and resource constraints. Initiative and independent judgement are essential, as you will need to make decisions to facilitate the smooth running of the service.
You will be required to working closely with the Assistant Service Manager, clinicians, managers and other staff across the Trust. You will provide leadership and advice to your team to help deliver high standards of care and quality, patient-centred service with an ethos around continuous improvement.
You will be self-motivated, able to work autonomously at pace and be effective in managing your time, workload and priorities. You will be focused on outcomes and motivated to deliver the highest quality care while ensuring the best possible patient experience.
In order to be short-listed, you will be expected to provide a succinct and evidence-based supporting statement which demonstrates that you fulfil the essential requirements for the position.
Working for our organisation
The Evelina London Children’s Hospital is a purpose-built Children’s hospital opened in 2005, bringing together existing Children’s services at St Thomas’ and Guy’s Hospitals onto one site. As part of King’s Health Partners, we are now one of the UK’s first Academic Health Sciences Centres aiming to bring together world class teaching, research and clinical services. Evelina London Children’s Healthcare (ELCH) comprises four directorates of GSTT and, along with Women’s Services, functions as the Evelina London Women and Children’s Clinical Group under the umbrella of GSTT. This enables ELCH to provide dedicated children’s services and develop its own distinct identity whilst enjoying the support and shared assets of a very large, well-resourced trust. As part of King’s Health Partners, ELCH is now one of the UK’s Academic Health Sciences Centres, aiming to bring together world class teaching, research and clinical services.
ELCH has over 150 in-patient beds plus a further 46 neonatal cots in the North Wing adjacent to maternity services, all based on the St Thomas’ Hospital site. As well as serving a local population of children living in the boroughs of Lambeth and Southwark, the Evelina offers specialist care for children from across South-East England and further afield, including overseas.
Detailed job description and main responsibilities
Staff Management
- Responsible for the day to day management of the team and ensure that that staff are managed in line with Trust Policies
- Provide leadership to the team acting as a positive role model at all times.
- To recruit, induct, develop and support the team delivering the required services.
- To supervise the workload of the team, allocating team members to optimise service provision and administrative support across the hours of the service.
- Review and report on staff performance, working with individuals to set clear standards and objectives, identifying training and development needs as well as performance/conduct issues as appropriate.
- Motivate and support staff so that they understand the objectives of the service within which they work and are able to maximise their contribution to the highest standard of patient care.
- Log all staff requests for Annual leave or special leave with the Supervisor/Manager, first checking the rota’s to ensure they are adequately covered.
- Responsible for updating Mandatory Training records for all staff and ensure staff complete their training in a timely manner.
- Ensure that the Trust’s HR policies are adhered to within the department.
Operational Management
- Administer the daily running of the service including dealing with any problems as and when they arise ensuring appropriate solutions are put in place.
- To ensure resolution of enquiries, complaints and request for services at the earliest possible opportunity. Carry out investigations where required to resolve service issues and to identify areas for improvement.
- Create and maintain appropriate rotas to ensure that the service is fully covered and maintained.
- Undertake any administrative tasks and other duties as appropriate.
- To ensure that the team follows established procedures for each service request, including logging, processing and progress chasing enquiries, adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximise customer satisfaction.
- To monitor the changing needs of the service, liaising with internal and external customers to identify areas for improvement and make recommendations for service improvement and implementing those improvements to the satisfaction of internal and external customers
- Ensure staff follow and implement service and Trust policies. Provide suggestions for improvement where required
- Maintain SLA and key performance data and provide reports on the service delivery.
- To ensure statistical information is produced, collated and analysed on a daily basis to assist in evaluating the efficiency of the team and to inform resource allocation and service improvements.
- Responsible for stock control and ensuring adequate supplies are maintained.
Applicant requirements
Person specification
Education and Qualifications
Essential criteria
- NVQ 3 certificate in management or equivalent qualification in relevant field
Desirable criteria
- NVQ 2 certification in Team Leading
Previous Experience
Essential criteria
- Significant team leader experience which includes; staff supervision, delivering training, motivating staff, carrying out appraisals and dealing with basic HR issues in accordance with policies
- Proven experience of managing service issues effectively
Skills/Knowledge/Ability
Essential criteria
- Ability to lead, manage, motivate and guide others to achieve work deadlines and deliver a high
- Able to communicate clearly verbally and in writing
- Ability to prioritise between competing demands and to delegate effectively
- Effective working whilst under pressure, maintaining control and confidence
- Excellent problem solving skills, with the ability to resolve conflict using own judgement
Desirable criteria
- Microsoft Word/Excel skills
Further details / informal visits contact
- Name
- Abby Sinclair
- Job title
- Deputy General Manager
- Email address
- [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
You can search for similar jobs on the employer's job board, or visit our national jobs board Health Jobs UK.