Trac proudly powers the recruitment for
Yorkshire Ambulance Service NHS Trust
About
Yorkshire Ambulance Service (YAS) serves over 5 million people in the Yorkshire region covering an urban and rural area of almost 6,000 square miles and operates over vastly differing terrain ranging from isolated moors and dales to city centres, large urban areas and coastal stretches. YAS employs around 4500 staff and has over 2000 volunteers working together to provide 24 hour accident and emergency healthcare services through our Communication centres and frontline A&E crews and our Patient Transport Service (PTS) that conveys in excess of 1.1 million patients to and from their hospital appointments across Yorkshire and neighbouring counties each year. YAS is an integral part of all the health communities across Yorkshire and we are committed to delivering the highest quality patient care.
Applicants are advised to read all the information in this advert and the supporting information BEFORE completing and submitting their application.As you complete your application please ensure you clearly demonstrate how you meet the person specification for this post by adequately completing the supporting information section of the application form.
We pride ourselves on absolutely everyone that works within the Trust contributing to the achievement of our Mission: “Saving lives, caring for you”. We also want people to join us that can equally uphold our organisational values: Compassion, One Team, Integrity, Innovation, Empowerment and Resilience.
111 Health Advisor - Wakefield & Rotherham
Closed for applications on: 4-Mar-2024 00:05
Vacancy status: Closed
Closed for applications on: 4-Mar-2024 00:05
Key details
Location
- Site
- Wakefield
- Address
- Brindley Way
- Town
- Wakefield
- Postcode
- WF2 0XQ
- Major / Minor Region
- West Yorkshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time
- Part time
Salary
- Salary
- £22,816 - £24,336 Per annum pro rata for part time (plus unsocial payments)
- Salary period
- Yearly
- Grade
- (Band 3)
Specialty
- Main area
- Health Advisor
Job overview
NHS 111 RECRUITMENT FOR OUR WAKEFIELD AND ROTHERHAM CALL CENTRES
PLEASE NOTE YOU DO NOT NEED TO SUBMIT AN APPLICATION TO THIS VACANCY. PLEASE REGISTER YOUR INTEREST BY EMAILING THE EMAIL ADDRESS BELOW. PLEASE INCLUDE YOUR CONTACT TELEPHONE NUMBER IN YOUR EMAIL
Once you have registered the above email address a member of the recruitment team will get in touch with you to book you a place one of our online information sessions, this will provide you with all the information you need about the role and you will need to attend a session before being considered for the role. We have a number of dates available for these sessions.
You do not need any experience in healthcare as full comprehensive training will be provided, however you do need to be dedicated to caring for all our patients and be able to work out of hours as this is essential.
We have a variety of full and part time rota patterns. This really is an exciting time for you to be part of the NHS 111 team. Full time training for the role is 11 weeks.
Training courses available for 2024.
Advert
This is an exciting opportunity to join one of Yorkshire's most successful 111/Integrated Urgent Care Providers (IUC). At Yorkshire Ambulance Service you will be part of a highly skilled and dynamic team based in the heart of Yorkshire and home to one of the UK’s most diverse communities.
We are committed to staff development, and you will be presented with the opportunities to train and develop across the IUC Service.
111 Health Advisors are highly trained to assess and negotiate to ensure the best patient care and outcome - no two calls will be the same. We work around the clock receiving 111 calls from patients who need our help. It is an incredibly rewarding role that allows you to really make a difference to our patients lives.
The role will be demanding, and this role may not be for everyone, you will be dealing with a wide variety of patients including some very emotional situations. Successful candidates are required to have the skills to deal with the variety of patient calls in a compassionate, professional way. You will also use your strong customer service skills to deal with complex and sensitive information to ensure the right level of care for our patients is sought.
We require a minimum of three GCSE’s at Grade C or above (or equivalent) including English or you can demonstrate your customer service experience with strong communication and IT skills. If you are already NHS Pathways trained and your license is up to date this would be an advantage.
Working for our organisation
We have vacancies at our Wakefield and Rotherham Call Centre's on a mixed rota pattern covering 24/7, please be aware 70% of the rostered hours will be out of hours (after 8pm and weekends).
For more information on the rota patterns we operate, please see the attached guidance document to help understand this better.
You can expect to get the best paid training and support as a part of the YAS family, access to development opportunities, competitive pay with out of hours enhancements (paid in addition to the salary listed), NHS Pension and other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.
You will be expected to work six out of eight public holidays as well as three weekends out of four.
- Competitive minimum hourly rate of £11.66 rising to £12.44 after 2 years
- You will receive enhanced Pay for unsocial hours worked – unsocial hours are any hours worked on weekends or between the hours of 8pm and 6am. At Band 3, the enhancements are: all time on Saturday (midnight to midnight) and any weekday after 8 pm and before 6 am (£15.75 p/h) or all time on Sundays and Public Holidays (midnight to midnight, £19.71), after 2 years with weeknights and Saturdays £16.80 p/h and Sundays and BH £21.03 p/h
Our values: Compassion, One Team, Integrity, Innovation, Empowerment and Resilience are at the heart of all we do.
Detailed job description and main responsibilities
Training
NHS 111 Health Advisors undertake an 11 week full time training course which will include classroom training with assessments and exams that you will need to pass before being signed off as a competent NHS 111 Health Advisor.
Please note, we ask that those who are successful at interview commit to 100% attendance on the initial training course.
Why not look at our “NHS Career of Choice” video that can be found on YouTube for more information about working in this role.
Please see the attached Job Description and Person Specification for more details, please use your application in supporting information to tell us how you match the person specification and why you think you would be successful in this role.
Interviews will held at our Wakefield Head Office.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Experience
Essential criteria
- Customer service skills
- IT Literate
- Minimum of 3 GCSEs at Grade C or above or equivalent, including English (or have successfully completed NHS Pathways training and/or have considerable customer service skills and experience which able to demonstrate)
Further details / informal visits contact
- Name
- NHS 111 Recruitment
- Job title
- IUC Workforce Coordinator
- Email address
- [email protected]
If you have problems applying, contact
- Address
- Yorkshire Ambulance Service Headquarters
- Brindley Way
- Wakefield
- West Yorkshire
- WF2 0XQ
- Telephone
- 07425183454 or 0330 678 4015
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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