Children Services Team Administrator - Hounslow

Job overview

We are looking for an enthusiastic and motivated Health Visiting Team Assistants (HVTAs) to join the Health Visiting Team in Hounslow’s 0-19 Service.  

These are posts to work in our Health Visiting Admin Hub, with a great team of experienced HVTAs. The post holders will need to have great administration skills, a pleasant telephone manner, high attention to details and be confident in the use of IT systems to maintain accurate information. Full training will be given.

The successful candidates will have excellent communication and personal skills and be able to manage their time effectively and work autonomously. They also need to be great team players to meet the administrative needs of staff within a busy environment. 

Our team works with families in one of the most diverse boroughs in London to give children the best possible start in life by providing the most up-to-date evidence based support.

Advert

• provide a comprehensive administrative support to all professionals within the Hounslow Health Visiting Team
• sort and re-direct incoming/outgoing post/emails
• answer all telephone calls, directing calls to appropriate extensions, deal with telephone enquiries and record messages when required
• ensure the smooth organisation of clinic appointments
• carry out photocopying, scanning/uploading duties as required
• have good IT skills
• maintain electronic patient health records, data inputting all referrals, communications and appointments on SystmOne according to Trust Procedure and contribute to Trust data collection via SystmOne
• ensure that patient demographic details are up to date and accurate
• manage patients wait lists and  ensure prompt communication with clients and book appointments appropriately to achieve service KPI's. 
• participate in training and development as required and to ensure that resources are used to full potential.
• Take & format meetings transcription.
• order supplies and manage stock for clinical & non-clinical team 
• work alongside and support the team to help implement new systems and procedures within the service
• work in co-operation with all staff within the Trust to encourage teamwork to support and help each other to maintain a smooth running, professional service to the public and professional staff.

Job Description will be subject to change because the service is undergoing a service redesign.

Working for our organisation

We are committed to staff health and well being - providing staff with an environment and opportunities that encourage and enable them to lead healthy lives and make choices that support their wellbeing e.g. online Yoga Classes

HRCH was ranked as the top community trust in England for the number of staff who would recommend it as a place to work in the NHS Staff Survey 2017/18.

We also have the highest percentage of colleagues who feel their role makes a difference to patients. When you join our team, you’ll have the opportunity to touch people’s lives every day in their own community.

Hounslow’s diverse population and high level of need makes this an incredibly stimulating and rewarding environment to work in. There is no better feeling than knowing you have helped to make a positive difference to someone’s life – and we’d love you to join us.