Frequent Service User Support Worker

Trosolwg o'r swydd

We are seeking to recruit an enthusiastic, highly motivated person with a background in nursing, mental health, as an allied health professional or other relevant experience of managing complex caseloads to provide holistic advice and support to patients both adults and families with children who frequently urgent care services across West Kent.  You will be part of a nationally recognised team who are passionate about what they do and supportive to one another.

For an informal discussion or visit, please contact:

Jill Whibley Frequent Service User Manager 07917243609 or [email protected]

Or Mags Trend Under 18's Frequent Service User Manager 07706991152 or [email protected] 

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This is an exciting role within a successful service, which provides the appointed post holder the opportunity to be innovative and shape service delivery. The post holder will work in a multi-disciplinary approach across all providers. This role will entail identifying the unmet medical, psychological and social needs of patients which have led them to access urgent care services frequently. These needs will be addressed in a number of different ways including actively listening to the patient’s concerns, without judgement or sanction, de-escalating evolving crises of psychological or physical health and acting as a liaison between the patient and services within the community, to reduce the risk of crises developing.

Experience of working with people with complex physical, psychological, emotional, and social needs is required alongside a high degree of self resilience and the ability to work autonomously.

The post holder must have a full driving license and will be required to travel to various locations in West Kent to meet with patients.

Gweithio i'n sefydliad

One of the largest community NHS trusts in the UK, KCHFT are rated ‘outstanding’ by the CQC. We’ve got a passion for delivering high standards of care to patients and deliver excellent services to improve the health of our communities. To do this we need outstanding people who share our values Compassionate Aspirational Responsive Excellent

We’re committed to equality, diversity and inclusion, which leads to better patient care and a happier workforce. So, all our colleagues have equal access to career opportunities.

Flexibility is another way we do this. In the NHS, we’re reminded every day how important life is. As a flexible working friendly organisation, we want you to be able to work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement without having to sacrifice time for personal interests or family commitments. We’ll support you to work flexibly in a way that will suits us both

Looking for professional development? We can support that too! Our career pathways will help you achieve your aspirations