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South Western Ambulance Service NHS Foundation Trust
About
At South Western Ambulance Service NHS Foundation Trust (SWASFT) every team member matters, we have a culture where everyone is valued for being themselves. Our aim is to work together to promote the most inclusive environment possible, which attracts people from the widest range of backgrounds and experiences to enrich the work that we do together, for the benefit of all of our employees, our patients and the communities we serve. We offer flexible working opportunities, inclusive policies and a range of feedback mechanisms to support individuals and to enable a positive, welcoming environment where our people and their careers can thrive in.
SWASFT has responsibility for the provision of ambulance services across an area of 10,000 square miles which is 20% of mainland England. The Trust covers the counties of Cornwall and the Isles of Scilly, Devon, Dorset, Somerset, Wiltshire, Gloucestershire and the former Avon area (Bristol, Bath, North and North East Somerset and South Gloucestershire). The Trust serves a total population of over 5.5 million and is estimated to receive an influx of over 23 million visitors each year.
We employ over 5,000 employees mainly clinical and operational staff including Paramedics, Emergency Care Practitioners, Advanced Technicians, Ambulance Care Assistants and Nurse Practitioners. We also employ GPs and around 2,785 volunteers which include community first responders, BASICS doctors and fire co-responders.
We take all the steps needed to provide the most compassionate patient care possible whilst also providing an enjoyable and safe place to work. We actively promote a positive set of behaviours as being key to our performance both individually and collectively. Our recruitment, selection and screening processes are designed to uphold these standards and we invite all our candidates to actively share with us through these processes how they will bring these behaviours to life.
Trust Mission, Vision, Values and Goals
To view the Trust's Mission, Vision, Values and Goals click here
Ambulance Dispatcher - Bristol
Closed for applications on: 25-Mar-2024 00:04
Vacancy status: Closed
Closed for applications on: 25-Mar-2024 00:04
Key details
Location
- Site
- Bristol EOC
- Town
- Bristol
- Postcode
- BS32 4QJ
- Major / Minor Region
- Devon
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £25,147 - £27,596 per annum
- Salary period
- Yearly
- Grade
- (Band 4)
Specialty
- Main area
- Ambulance Services
Job overview
Opportunities have arisen within South Western Ambulance Service in the Emergency Operations Centre for Dispatchers. The successful candidates will be integral members of the 999 control room team with responsibility for the effective deployment and management of Trust vehicles to emergency and non-emergency calls across the Trust area.
Part-time hours will be considered through the flexible working application.
All shortlisted candidates will be invited to attend an assessment centre.
The role is 24/7 365 days a year and we work shifts to achieve this. Please visit the additional information for an example shift pattern.
*Unsocial will be paid under Section 2 of NHS Terms and Conditions. Please see attached A4C Handbook for more details.
Advert
Your background
- 4 GCSEs at C grade or above, including English (or equivalent)
- Good keyboard skills
- Good oral communication skills
- The ability to be tactful and diplomatic as required is also necessary
- Be prepared to work shifts (24/7 rota providing cover on weekends, nights and bank holidays)
- Ability to work calmly under pressure
What we can offer you
- Starting salary of £25,147
- Unsocial hours enhancements (In accordance to NHS Terms and Conditions Agenda for Change section 2)
- Generous NHS Pension Scheme
- 27 days annual leave plus additional bank holiday leave allocated
- Access to the trust staying well service, offering emotional support such as counselling specialist trauma work and a range of other advice and information services offered through statutory and voluntary agencies.
- Significant career progression opportunities within the Clinical Hub and wider trust.
For more information on this role, please watch the following video https://vimeo.com/742557522/ff44b2ea37
Working for our organisation
Working for us is an experience like no other. We provide emergency and urgent care, 24 hours a day, 365 days a year, operating across the largest ambulance region in England and responding to an average of 2,650 incidents every day.
We remain committed to ensuring that we provide the best possible care for all our patients, which is reflected in our new five-year strategy which has continually improving patient care at its very core.
The role is based in Bristol, a lively yet laid-back city with top class shopping, street food, dynamic events and friendly festivals and excellent national and international transport links.
If you embody our values of one team, compassionate and innovative and are looking to make a real difference to peoples’ lives, then we would love to hear from you.
In return we will equip you with the skills and resources you need to thrive in your role.
You will have opportunities to progress to roles across the Trust and enjoy continuous professional development.
Benefits
- Competitive NHS salary
- A standard working week of 37.5 hours
- Holiday entitlements of 27 days per year, plus general and public holidays, rising to 29 days after 5 years and 33 days after 10 years
- Pay enhancements for out of hours, shift and overtime working
- Generous Pension Scheme
- Career and salary progression
- Car leasing scheme
- Free parking across Trust sites
- Staff networks
- Wide range of discounts from various organisations across the UK
Detailed job description and main responsibilities
Please see the attached Job Description and Person Specification for more information about the role.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Person specification
Qualifications
Essential criteria
- 4 GCSE’s (or equivalent) at Grade C or above including English
Previous experience
Essential criteria
- Experience in dealing with a diverse range of people in a customer/patient environment
Desirable criteria
- Experience in working in the voluntary or health sector
- Experience using a telephone / computer as a regular means of communication in a work environment
Further details / informal visits contact
- Name
- Molly Simmons
- Job title
- HR Officer
- Email address
- [email protected]
- Telephone number
- 0300 369 0130
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
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