Mae Trac yn falch o bweru recriwtio ar gyfer
Norfolk and Norwich University Hospitals NHS Foundation Trust
Gwybodaeth
The Norfolk and Norwich University Hospitals NHS Foundation Trust provides a full range of acute clinical services for a catchment area of up over 1 million people. Our vision is “to provide every patient with the care we want for those we love the most”, reflecting the utmost importance that we attach to the quality of care and experience that each and every one of our patients receives.
We provide specialist services in radiotherapy, neonatalogy, paediatrics, orthopaedics, plastic surgery, ophthalmology, rheumatology, medicine and surgery. Every year our 7,000 staff treat people from Norfolk, neighbouring counties and further afield. Our patients are referred to us by around 100 local GP surgeries and other acute hospitals and primary care Trusts around the country. We are involved in the teaching and training of a wide range of health professionals, in partnership with the University of East Anglia and other local education providers.
Administration Team Lead
Closed for applications on: 18-Maw-2024 00:02
Statws y swydd wag: Closed
Closed for applications on: 18-Maw-2024 00:02
Manylion allweddol
Lleoliad
- Gwefan
- Norfolk & Norwich University Hospital
- Tref
- Norwich
- Cod post
- NR4 7UY
- Major / Minor Region
- Norfolk
Math o gontract a phatrwm gwaith
- Contract
- Cyfnod Penodol: 12 mis
- Oriau
- Llawnamser
- Gweithio hyblyg
Cyflog
- Cyflog
- £25,147 - £27,596 per annum
- Cyfnod cyflog
- Yn flynyddol
- Gradd
- (NHS AfC: Band 4)
Arbenigedd
- Prif leoliad
- Radiology
- Dyddiad y cyfweliad
- 27/03/2024
At NNUH it is our privilege to provide healthcare to over one million people across Norfolk and surrounding areas. Our vision is to ‘provide the best care for every patient’, and if this inspires you and you share our values, we really want you to join our team.
NNUH is currently the busiest Trauma Unit in the East of England caring for almost 850 trauma patients annually many with complex care needs. We are enhancing our urgent and emergency care specialist services for patients with significant injuries as a result of trauma and have an ambition to become a Major Trauma Centre.
Our values support our vision and guide the behaviour of everything we do, these are:
People-focused
We look after the needs of our patients, carers and colleagues, to provide a safe and caring experience for all.
Respect
We act with care, compassion and kindness and value others’ diverse needs.
Integrity
We take an honest, open and ethical approach to everything we do.
Dedication
We work as one team and support each other to maintain the highest professional standards.
Excellence
We continuously learn and improve to achieve the best outcomes for our patients and our hospital.
Wish you were here? So do we.
We want all our staff to achieve a balance between work and personal life and understand how important flexible working can be. We welcome applications on a full or part time basis, various shift patterns and hybrid working, where roles allow.
At the Norfolk and Norwich University Hospitals NHS Foundation Trust (NNUH), we know the benefits diversity can bring to our organisation such as creativity, innovation and compassion. All of which have a direct impact towards our staff and patient experience. We are committed to being a Hospital for All – being equitable and inclusive, and a place where all feel a sense of belonging. We therefore particularly encourage and welcome applications from candidates who are underrepresented in NNUH’s workforce. These include people from Black, Asian, and Minority Ethnic backgrounds, people with diverse abilities and people within the LGBT+ community.
Trosolwg o'r swydd
Fixed term contract/ secondment opportunity for 12 months
We are seeking an enthusiastic leader to pro-actively lead our Radiology Admin and Clerical Team on a fixed term contract to cover maternity leave.
This is a large team of up to 40 people made up of modality specific bookings staff, reception, and inpatient co-ordinators. This is a fast-paced environment with changing needs, so a flexible, can-do attitude is essential.
The successful candidate will be a highly motivated people person with excellent communication and organisational skills, and with a passion for supporting our people. You will lead by example and inspire those around you to provide exceptional care and operational excellence.
Good time management is essential; you will be able to manage your daily workload according to protocols, working flexibly as the needs of the department dictate and will have a good working knowledge of Microsoft Office applications, including Word and Excel.
You will be able to demonstrate a high level of tact, diplomacy and persuasive skills while dealing with all forms of enquiries from staff within the Trust, outside the hospital and patients in a confidential manner and understanding the need for patient confidentiality, either in person or over the telephone.
If you are considering applying for this post on a secondment basis, please discuss with your Line Manager prior to applying to ascertain whether this could be supported.
Interview Date: 27th March 2024
Advert
3 key responsibilities of this role are:
- Maintain oversight of patient waiting lists to ensure imagining activity targets are met and that patient management is in line with the patient access policy. This will involve monitoring the day-to-day staff workloads and allocating work according to staffing levels and adjusting these during periods of sickness or unexpected changes in workload. Monitoring utilisation and capacity, and providing feedback on any shortfalls, identifying the number and type of extra sessions required and plans to address these gaps.
- The successful candidate will be expected to manage staff attendance in line with Trust policies. This includes undertaking return to work interviews, liaising with Human Resources, and where appropriate conducting subsequent attendance meetings.
- The post holder will lead on the recruitment of new A&C staff, which will involve liaising with the recruitment team to advertise roles, shortlisting, interviewing, and inducting successful candidates.
Gweithio i'n sefydliad
Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!
The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.
We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity
We can offer you the full range of NHS benefits/discounts and in addition:
- Flexible working hours
- Fast Track Staff Physiotherapy Service
- Multi Faith prayer room
- Discounted gym memberships
- Excellent pension scheme and annual leave entitlement
- Wagestream - access up to 40% of your pay as you earn it
- Free Park & Ride service direct to NNUH site
- Free 24-hours confidential counselling support
- On-site Nursery
- On-site cafes offering staff discounts
- Support in career development
- Flexible staff bank
- Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics
Swydd-ddisgrifiad a phrif gyfrifoldebau manwl
As this role has scope for development, the successful candidate will be keen to learn, make improvements and participate in various projects and developments from inception to implementation.
The successful candidate will have good time management and IT skills. You will be able to manage your daily workload according to protocols, working flexibly as the needs of the department dictate and will have a good working knowledge of Microsoft Office applications, including Word and Excel.
You will be able to demonstrate a high level of tact, diplomacy and persuasive skills while dealing with all forms of enquiries from staff within the Trust, outside the hospital and patients in a confidential manner and understanding the need for patient confidentiality, either in person or over the telephone.
- Ensure there is adequate administrational, and clerical staff within the Directorates. This will include organising rosters, approving and covering annual leave.
- Supporting the Support Services Manager in the recruitment and retention of staff.
- Supporting the Support Services Manager to manage sickness and absence in line with Trust policies.
- Supporting the Support Services Managers in ensuring Personal Development Plans for A&C staff with the Directorates. Including the identification of training needs and arranging appropriate training for staff in line with the Trusts training plans and strategic objectives.
- Being responsible for the day to day management of the A&C staff, including overseeing of workloads and implementing effective working practices to support the achievement of administrational quality standards.
- Assist in the management of scheduling lists in accordance with the DMO1 and PTL targets, attending weekly PTL meetings as required.
- In conjunction with the Support Services Manager, manage the outpatient waiting lists, recognising the local and national quality standards and contractual requirement. Liaising with all stakeholders, including Modality Leads, Operations managers and the Support Services Manager to ensure that resources, capacity and facilities are fully utilised.
- Play a key role in the development and implementation of new policies and procedures, as well as ensuring induction and training documentation is maintained.
- Alongside the Support Services Manager, ensure appropriate training is undertaken in line with departmental training package for both new and existing staff, offering guidance and pastoral support.
- Investigate and answer any complaints that may arise from areas of responsibility in conjunction with the Support Services Manager and Practice Development Manager.
Gofynion yr ymgeisydd
Manyleb y person
Qualifications
Meini prawf hanfodol
- NVQ level 4 or Foundation Degree in administration or equivalent experience
Experience
Meini prawf hanfodol
- Significant NHS Administrative Experience and general administrative experience
- Supervisory experience
- Waiting List Management
Skills
Meini prawf hanfodol
- Good communication and interpersonal skills
Meini prawf dymunol
- Effective supervisory and management skills
- Effective change management skills
Attitude, aptitude
Meini prawf hanfodol
- Ability to lead, motivate and encourage others in a team
- Ability to participate and work within a changing and demanding environment
- Effective role model, demonstrating NNUH’s PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
- Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Rhagor o fanylion / cyswllt ar gyfer ymweliadau anffurfiol
- Enw
- Patricia Drewery
- Teitl y swydd
- Radiology Directorate PA
- Cyfeiriad ebost
- [email protected]
- Rhif ffôn
- 01603 288479
Ddim yn derbyn ceisiadau mwyach
Ymddiheuriadau, ond nid yw'r swydd wag hon yn derbyn ceisiadau mwyach.
Gallwch chwilio am swyddi tebyg ar fwrdd swyddi'r cyflogwr, neu fynd i'n bwrdd swyddi cenedlaethol Health Jobs UK.