Login changes are coming
From July 2025 onwards, Multi-Factor Authentication (MFA) will be introduced to this site. This will add an extra step to the login process: a requirement to enter a One Time Passcode (OTP) upon login to minimise fraud and maintain security. See our summary page here for more details.
Site Service Manager, Head and Neck - Wythenshawe Hospital
Closed for applications on: 23-Apr-2024 00:01
Vacancy status: Closed
Closed for applications on: 23-Apr-2024 00:01
Key details
Location
- Site
- Wythenshawe Hospital
- Town
- Manchester
- Postcode
- M23 9LT
- Major / Minor Region
- Manchester
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Not currently part of on-call rota but may be subject to change.)
Salary
- Salary
- £50,952 - £57,349 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 8a)
Specialty
- Main area
- Operational Management
Job overview
The Head and Neck Clinical Service Unit (CSU) is looking to appoint a full-time Site Service Manager to support the delivery of ENT at Wythenshawe Hospital as part of an MFT wide single service.
Based at Wythenshawe Hospital, the post-holder will be the site lead for head and neck services and instrumental in delivering highly credible, visible leadership for staff working at that site.
It is a key leadership role within the Clinical Service Unit and will work seamlessly with stakeholders across all relevant sites to deliver a unified approach to service delivery.
This is an exciting time for the service as we integrate our services within the Manchester University NHS Foundation Trust (MFT), to offer timely, consistent and standardised, high quality care for our patients.
As the Head and Neck management headquarters is based at the Manchester Royal Infirmary, and with operating sites across Manchester, the ability to travel between locations is essential.
Advert
- Operational performance lead, monitoring and delivering key performance indicators. Attending KPI meetings as required.
- Develop and deliver service improvements and procedures e.g. activity, waiting list, policies etc.
- Introduce and put into practice new or revised policies in defined areas of responsibility, which may impact beyond the CSU.
- Provide information and reports as required from personally generated data.
- Provide general managerial advice and guidance throughout areas of responsibility.
- Utilise and promote the use of all relevant information in making operational decisions, and in the formulation and implementation of service plans.
- Analyse complex facts, considering a range of options (which may conflict) reporting to the Unit Director.
- Decide how best to achieve expected results using significant discretion within defined parameters.
- Prioritise and plan an unpredictable workload with frequent interruptions, ensuring deadlines are met within agreed timescales, and where there is a frequent requirement for concentration.
- Prepare business cases for service developments and new equipment.
- Participate in Duty Manager On Call Rota if required.
- Responsible for the line management of Service and Operational Managers.
Working for our organisation
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
Detailed job description and main responsibilities
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [email protected].
We’re looking forward to hearing from you!
Person specification
Qualifications
Essential criteria
- Graduate or clinical qualification relating to speciality.
- Managerial qualification equivalent to post graduate diploma
- Masters Degree or equivalent experience.
Desirable criteria
- Prince 2
Knowledge
Essential criteria
- Knowledge of specific area acquired through a degree or equivalent experience or training.
- Highly specialist knowledge of managing within a NHS/healthcare setting.
- Highly detailed knowledge and experience of managing capacity, demand and activity
- Knowledge of managing staff within a healthcare setting and experience of managing a Directorate.
- Knowledge and experience of project/programme management.
Training and Experience
Essential criteria
- Experience of and demonstrable achievement in managing healthcare services.
- Management of resources with a good track record with change management, efficiency savings and financial recovery plans.
- Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
- Experience of project management and imaginative planning.
- Experience of managing a diverse team.
- Measurable track record in involving and motivating staff to improve performance
- Experience of successfully managing the implementation of change.
- Evidence of professional leadership, leading to innovation in practice
- Experience of identifying education and training needs of staff utilising.
- Evidence of continuous professional development.
- Experience in clinical audit/benchmarking
- Experienced in complaints management.
Desirable criteria
- Experience in workforce planning.
- Experience in setting establishments and using workforce toolkits including dependency tools.
- Experience in R&D.
- Experience of modernising services without additional resources.
Skills and Abilities
Essential criteria
- Ability to present highly complex and emotive information clearly and openly with staff.
- An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
- Able to hold professionals and peers to account.
- Good performance management skills combining clarity around expectations, direction and holding others to account.
- Ability to analyse and interpret performance and financial information.
- Excellent numerical and presentational skills.
- Negotiating and influencing skills.
- Ability to make calm rational decisions in the face of adversity.
Desirable criteria
- An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
- Strong analytical skills and ability to consider the wider picture.
Attributes
Essential criteria
- Open minded, treats colleagues with dignity and respect.
- Capacity to work with clinicians and staff at all levels.
- Exemplary personal standards of conduct and behaviour.
- Inspires others and leads by example
Others
Essential criteria
- Mobility to travel across sites.
- Can use constructive criticism and openly seeks to review and reflect on own style and presentation.
- Resilient and self-motivated with drive and vision, a can do attitude and is able to work on own initiative and manage a range of priorities against competing agendas.
Further details / informal visits contact
- Name
- Alex Norbury
- Job title
- Unit Director - Head and Neck CSU
- Email address
- [email protected]
- Additional information
If you have problems applying, contact
- Address
- Parkway 1
- Parkway Business Centre
- Recruitment Office 1st Floor
- Princess Road
- Manchester
- M14 7LU
- Telephone
- Resourcing Department: 0161 276 6198
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
You can search for similar jobs on the employer's job board, or visit our national jobs board Health Jobs UK.