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Central and North West London NHS Foundation Trust

About

Central and North West London NHS Foundation Trust (CNWL) is one of the largest trusts in the UK, caring for people with a wide range of physical and mental health needs. We have approximately 7,000 staff who provide healthcare to a third of London's population and across wider geographical areas, including Milton Keynes, Kent, Surrey and Hampshire.

As a Foundation Trust we involve service users, carers, the public, staff and partner organisations in the way that we are run and our future development. If you are interested in becoming a member of our Foundation Trust please visit: www.cnwl.nhs.uk

(source: Central and North West London NHS Foundation NHS Trust website)

Contact

Address: 350 Euston Road; Regent's Place; London; London; NW1 3AX
Contact Number: 02032145700

Find out more

Jobs Website

Closed

Ref: 333-J-M-0177 Vacancy ID: 6161981

Open Dialogue Lived Experience Project Development Officer

Closed for applications on: 13-Apr-2024 00:00

Vacancy status: Closed

Closed for applications on: 13-Apr-2024 00:00

Location

Site: Westminster Community Mental Health Hub
Address: 190 Vauxhall Bridge Road
Town: London
Postcode: SW1V 1DX
Major / Minor Region: London

Contract type & working pattern

Contract: Fixed term: 12 months
Hours: Part time - 22.5 hours per week

Salary

Salary: £42,471 - £50,364 per annum inc HCAS
Salary period: Yearly
Grade: (NHS AfC: Band 6)

Specialty

Main area: Open Dialogue Lived Experience Project Development Officer

Detailed job description and main responsibilities

Organisational work

To promote the principles of recovery and lived experience perspectives and practice within the developing provision of Peer-Informed Open Dialogue across Westminster’s community mental health services.
To support the scoping of future peer/lived experience roles within the Peer-Informed Open Dialogue Westminster Pilot, in line with Trustwide policy for the recruitment of lived experience roles.
To support the Recovery and Wellbeing College with their delivery of Just Listening training and any other Peer-Informed Open Dialogue training as required.
To contribute to or ensure representation of lived experience perspectives in the context of Peer-Informed Open Dialogue in service development meetings.
Promote positive understanding, awareness and attitudes towards mental health as part of day-to-day duties.
Participate in and actively contribute to Lived Experience supervision, mandatory training and team meetings, and organisational events as required.
Ensure excellent communication and liaison with colleagues within the wider services of the Trust, being an agent for change and a champion of recovery in all interactions both within and outside the organisation.
Promote development of best practices in Lived Experience Practice within the Westminster Peer-Informed Open Dialogue team through active participation in internal and external training and development programmes.
Respect integrity, confidentiality, clinical governance and data protection requirements in line with Trust policy.

Facilitation and Promotion of Open Dialogue

To co-facilitate Open Dialogue Network Meetings alongside relevant professionals in Westminster, bringing in lived experience as relevant.
Consult and inform the Team Manager of any issues that may affect the effective co-facilitation of Network Meetings.
To support in ensuring that co-facilitation of network meetings reflect Open Dialogue fidelity criteria, innovative and current practice, and meets local need.
To scope out and support Westminster services to co-run information sessions promoting Just Listening and Peer-Informed Open Dialogue ways of working.
To support in the creation of informative and promotional material supporting the Just Listening and Peer-Informed Open Dialogue implementation.

Lived Experience Specialist Role

To promote the provision of person centred, strengths-based support within CNWL services, informed by experiential knowledge of lived experience (direct personal experience of mental and emotional distress), supporting service users to maintain or regain a sense of agency and autonomy throughout contact with services.
Provide lived experience consulting to the Westminster Peer-Informed Open Dialogue Team to support them in making sense of service users’ experiences of mental and emotional distress.
Work in highly sensitive and complex situations, at times with people who are experiencing very high levels of distress.
To draw on personal lived experience and professional experience of lived experience roles to support staff to consider both their professional and personal identities within the context of Open Dialogue Practice.
Engage in self-reflective practices and commit to continued personal development.

Learning and development

Be committed to professional development through independent learning, keeping up to date with latest research within Open Dialogue and building connections with local and national lived experience networks, and Peer-Informed Open Dialogue networks.
To participate in Trust mandatory training & development opportunities considered appropriate to the role and as identified in the Personal Development Plan (PDP).
To contribute and commit to undertaking an annual Development review/ Appraisal.
To receive regular line management supervision in addition to discipline specific supervision

CNWL (Central and North West London NHS Foundation Trust) has almost 8,000 staff providing integrated healthcare to a third of London's population, Milton Keynes and areas beyond. We involve service users, carers, the public, staff and partner organisations in the way that we are run.

Our catchment area spans diverse communities, with over 100 first languages spoken. It contains areas of great affluence as well as areas of much deprivation. We are committed to providing services that meet the needs of the people who use them, and we actively encourage involvement from local people who can help make a difference. We’re proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME and people with disabilities to promote good relations and understanding between our staff.

We are recognised locally, nationally and internationally for providing high quality, innovative healthcare. We aim to employ only the best people, and our experts are frequently called upon to contribute to national health strategy and policy, and many models of our care have been adapted for use in other countries.

We offer a generous relocation package (subject to eligibility assessment) and flexible working options, including bank assignments for most roles. For more information on these and other benefits of working for us, see our Benefits, Reward and Wellbeing page

Become part of our team. We care for you as much as you care for others.

CNWL NHS Foundation Trust are committed to safeguarding all children and vulnerable adults and expect all staff and volunteers to share this commitment. We follow safe recruitment practices to protect children and vulnerable adults.

Due to the high response levels we receive for some vacancies, we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.

Our Agenda for Change employment contracts are subject to a contractual 13 week probationary period.

If you are offered a job, information will be transferred into the national NHS Electronic Staff Records system.

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Person specification

EDUCATION AND QUALIFICATIONS

Essential criteria

Completion of Open Dialogue foundation training (or equivalent)
Undertaken, or willing to undertake, Peer-Informed Open
Dialogue Peer Mentor training
Completion of Peer Support Training
Undergraduate degree or able to demonstrate equivalent skills
in research, writing or analysis
Evidence of continuing professional development

Desirable criteria

Full UK Driving Licence and access to a vehicle
Mentorship or Clinical Supervision Training

Other

Essential criteria

Declared medically fit by the Occupational Health department to perform the duties of the post. Due to the physical nature of aspects of the training, a level of fitness is required. Ability to travel across the Trust by public transport

PREVIOUS EXPERIENCE Paid/unpaid relevant to job

Essential criteria

Lived experience of recovery from mental and emotional distress, and experience of using secondary mental health services
Experience as a peer support worker
Experience of working in community mental health services
Experience of delivering mentoring and/or supervision/appraisal
Experience of working with a range of organisations to support service users to reach their personal goals
Experience in using electronic patient records systems such as RiO, SystemOne or care notes
Experience of teaching and training or facilitating groupwork
Experience of relationship building and partnership working
Experience of public speaking
Liaising and working with colleagues from other disciplines

Desirable criteria

Involvement in service redesign and development.
Experience of policy development
Experience of Service Transformation

SKILLS, KNOWLEDGE, ABILITIES

Essential criteria

Ability to demonstrate first person experiential knowledge of recovery at an expert level
Awareness of the service user/ survivor movement and the history of Intentional Peer Support
Understanding of the issues and concerns of mental health service users
Knowledge and commitment to service users rights, involvement and service-user led initiatives
Understanding and practical knowledge of a variety of recovery approaches
Knowledge of the principles and practice of Open Dialogue
Demonstrable skills in effective leadership
Ability to take part in activities for improving quality
Ability to manage own workload, prioritise and seek creative solutions to complex problems
Understanding of the importance of equality and diversity
Excellent communication skills (verbal and written)
Excellent reflective listening skills
Excellent interpersonal skills
Excellent presentation skills
Ability to treat service users with respect and dignity at all times, adopting a culturally sensitive approach, which considers the needs of the whole person.
Ability to provide leadership and supervision to other peers
Ability to deal with pressure, prioritisation and delegation and meeting deadlines
Ability to work in accordance with Trust Policies and Procedures
Excellent IT skills
Thorough knowledge of social inclusion and the principles of recovery.

Desirable criteria

Awareness of community resources and service user groups
Knowledge of current legislation which underpins Health and Social Care and a working knowledge of the Equalities Act 2010 and Human Rights Act

ATTITUDES, APTITUDES PERSONAL CHARACTERISTICS

Essential criteria

Ability to reflect sensitively on own personal experience of recovery
Ability to identify and take steps to support own wellbeing through a personal Wellness Recovery Plan
Ability to develop others to grow their capacity and potential.
Exhibits and promotes respect for service users, families and carers, individual staff and teams
Expresses and articulates ideas in a manner that is appropriate, accurate and easily understood
Seeks to ensure the provision of a high quality service to service users, families and carers.
Ability to Co-produce service developments with service users, families and their carers
Enthusiasm for Peer-Informed Open Dialogue and Just Listening approaches, and an ability to articulate the value added by Peer-Informed Open Dialogue and Just Listening approaches within the context of multi-disciplinary physical and mental health services.
Enthusiasm for the Recovery agenda and peer working, an interest in a range of models of service delivery, and an ability to articulate the value added by peer working within the context of multi-disciplinary physical and mental health services.