Patient Safety Officer

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Trust-wide Patient Safety and Clinical Governance
Delivering the implementation of the Trust’s Patient Safety Incident Response Plan (PSIRP) and Response Framework (PSIRF) to be used for responding to patient safety events and identification of areas for improvement.
Lead on the delivery, development and implementation of a patient safety response plan for each Clinical Group and core service (cutting across all Clinical Groups) to appropriately respond to patient safety incidents.
Lead on a range of incident responses including Patient Safety Incident Investigations, After Action Reviews, Case Note Reviews, swarm huddles, thematic reviews, horizon scanning and safety improvement plans.
Lead and facilitate after action reviews with clinical staff to identify, agree and share learning for clinical services. This will involve using persuasion, negotiation and empathy on often sensitive topics relating to patients’ clinical safety.
Lead on external briefing meetings or outcomes of patient safety investigations to patients or their representatives as required, requiring empathy and candour. This may involve
facilitating discussions with patients and clinical staff on safety issues regarding their care.
Provide and receive sensitive confidential information relating to patient care, injuries and outcomes, such as incidents of harm to patients of all ages and medical conditions.
Provide and receive sensitive confidential information relating to staff injuries and outcomes, including witness statements relating to incidents and/or emotional events.
Provide assurance through spot checks and audit on the effectiveness of the incident framework for the trust (i.e. random sampling and checks on incident data and investigation decisions from across the Trust).
Review and investigate clinical and operational incidents and concerns, undertaking root cause analysis on a range of sensitive and complex clinical issues to identify corrective and preventative actions. Make decisions and recommendations on lessons learned for the Trust in line with clinical and operational requirements.
Be an expert in Duty of Candour ensuring it is applied and recorded accurately to monitor and ensure compliance. This will be delivered through training, advice and experience to the clinical groups.
Identify patient safety concerns and themes from analysis of different patient safety data sources (such as incident management system, electronic health records and power BI) and lead on required quality improvement projects.
Provide and receive highly complex, sensitive or contentious clinical patient information, undertaking regular analysis to improve quality of care and patient safety.
Provide clear reports and communication on performance relating to patient safety and quality targets, which will include delivering presentations from a variety of information and data sources.
Use an array of information resources and key performance indicators for reporting and updating on patient safety compliance activity across all clinical areas in the Trust.

Patient Safety Training, Data Analysis and Information Resources
Provide expert advice and support clinical and non-clinical staff on investigation techniques (root cause analysis, patient safety investigations, case note reviews) and tools aligned to the patient safety response plan.
Provide support in planning quality improvement projects, using appropriate service improvement techniques to support departments in the identification of opportunities for improvement and the elimination of waste/non-value.
Prepare and present reports/briefings for patient safety incidents and investigations as required.
Apply motivational skills to encourage collaborative working to improve patient safety for services, including situations where there may be adversity to change within certain services.
Lead on quality committee management where required, such as medication safety committee, using influencing and persuasive skills in order to communicate to multidisciplinary stakeholders to make decisions and recommendations to improve patient safety.
Be an expert in and support others with the Trusts incident management system (IT software), using it to the best of its ability and utilise in a way that informs and improves patient safety.
Guide and support the Clinical Group Patient Safety teams to develop and deliver clinical governance programmes to maintain and improve the quality of patient care through quality improvement projects.
Delivery of training on patient safety response techniques such as after action review, case note review, swarm huddle and patient safety investigations. This will be in line with the Trust’s patient safety incident response plan.
Prepare and present regular progress reports on quality improvement, patient safety and best practice as required. This will include executive committees and sub-committees.
Pro-actively communicate learning from patient safety events with Trust staff, including clinical staff, patient safety, risk management, directorate management teams and Clinical Groups.
Provide and receive complex and/or sensitive information orally, electronically, in writing in a range of formats and manage effective communication at all levels of seniority.
Identify and organise through liaison with staff and patients information from the Trust’s patient safety ‘Best Practice’ webpages and clinical resources database. This will include
developing video clips of patient stories and improvement actions for sharing with the wider organisation.
Utilise and train others in the Trusts patient safety incident management system (software), using it to the best of its ability and utilise in a way that informs and improves patient safety.
Undertake statistically and qualitative data analysis, requiring interpretation of complex information and comparison of a range of options to advise the patient safety team of trends and recommendations to ensure compliance with safety and quality targets.

People, Finance and Project Management
Line manage the Patient Safety Co-ordinator within the Quality and Assurance Directorate, including all financial and human resource management, and ensure that staff are trained, supervised and appraised appropriately to equip them to carry out their work effectively and efficiently.
Deputise as delegated budget holder for the patient safety manager department, including the financial management of the Trust’s patient safety training budget and external contracts with suppliers (such as external training partners and software providers).
Build and develop key relationships and consult and maintain networks internally and externally.
Plan and implement new ways of working and facilitate collaborative working within the Clinical Groups and across the Trust.
Liaise with patients and their families/relatives involved in incidents and work together to understand the impact and events involved in the incident. Identify stories for wider learning and the learning from best practice folder.
Contribute to policy development and implementation in the Trust through professional advice and recommendations on policy improvement in relation to patient safety and quality.  This will include incident response and investigation policy, Duty of Candour policy and the implementation of PSIRP.                                            Where appropriate, lead on developing and implementing policy & propose changes in conjunction with working groups which have wider implications for the Trust.          Plan, organise and lead on Trust-wide audit of patient safety policies to identify and make recommendations for ongoing improvement. This may include option appraisals or gap analysis against changing external regulatory requirements (i.e. NHS England).                                                    Plan and organise multi-disciplinary team meetings on serious incidents, which will include navigating complex diary commitments of clinical staff and ensuring quorum for decision making.
Provide training and induction to new members of quality and assurance in patient safety and department processes; allocate investigations or activities within patient safety
responses to members of the patient safety team.
Deputise for the Patient Safety Managers as required, including budget monitoring of the patient safety response framework contracts and raising invoices in the patient safety manager’s absence.
Maintain continuous professional development by working across other band 6 posts within the Quality and Assurance directorate on a rotational basis.