SARC (Havens) Service Manager

Detailed job description and main responsibilities

To lead on the production and delivery of accurate, high quality evidence-based business cases for sexual assault service developments.

To lead delivery of collaborative working within the wider sexual assault system with and for partners and commissioners. This includes with criminal justice partners.

To ensure appropriate clinical, strategic and operational engagement, expertise and input is achieved having full regard to interventions ranging from medico-legal and forensic practice through to therapeutic counselling and psychology and advocacy.

To be responsible for the day to day efficient and effective operational management of the Havens including supporting the delivery of a 24/7 90 minute response pan-London forensic service.

To chair the Havens operational group and joint operational group with the Metropolitan Police Service.

To act as responsible officer for the Trust, from time to time as required, on sexual assault and Havens projects and developments.

To ensure that the services provided are of a consistently high quality and deliver excellent patient experience that underpins the principles of a client-centred, trauma-informed, recovery from first intervention approach.

To lead on performance management for the Havens and other sexual assault services taking corrective action as required. This will include ensuring the Trust can meet its contractual and service specification requirements and that appropriate systems are in place for data capture, evidence based analysis and completion of contract review and such reports.

To ensure that secure systems protocols and processes are in place for the Havens specific information governance and information security processes including the flow of sensitive and confidential information to criminal justice partners.

Working with the Quality & Operations Manager, clinical leads and wider forensic teams, to actively support the achievement and ongoing maintenance of the statutory Forensic Science Regulator accreditation requirements (ISO15189). In particular to ensure that all aspects of accreditation are adequately resourced.

To be accountable to the Care Group General Manager and the Havens co-commissioners, for the financial performance of delegated budgets. To develop cost improvement, income generation and efficiency proposals and implement them successfully; and to manage cost pressures including initiating and delivering long-term sustainability and transformation plans.

That where Trust systems do not meet the specific requirements of the Havens , to ensure safe and properly governed systems and processes are in place.

Ensure high levels of data quality are achieved, including across clinical capture systems, and implement new systems where necessary.

Maintain productive relationships with commissioning colleagues, and senior partners across the criminal justice system and third sector working in collaboration to achieve joint objectives and manage external contracts with relevant third parties, for example Local Authorities and ICBs.

Lead on the quarterly contract review process and meetings for the Trust in respect of the Havens service, ensuring all performance, financial and other reports are produced to a high standard and that data and clinical capture systems are designed to support the bespoke reporting requirements for the Havens.

To support as required the development of the Havens ISVA/advocacy service and promote cohesive working practices with the Havens wider multi-disciplinary team and within the London wide ISVA network.

To ensure investigation and response to informal and formal complaints is undertaken in compliance with Trust standards and to lead on such investigations where appropriate.

To be accountable for effective delivery of the joint Havens, Metropolitan Police Service Quality of Service Reporting (QSR) system.

To ensure that the Havens has an active service user engagement programme.

To be product owner for the Havens bespoke patient record system, 'havencare'.

The Havens work closely with NHSE, MOPAC, the Metropolitan Police and the Crown Prosecution Service (CPS); and are part of a formal partnership with London’s main third sector sexual violence providers, known as the London Survivor’s Gateway. The Havens have an academic arm and is part of the SARC community across England and Wales, working in line with the Faculty of Forensic and Legal Medicine (FFLM). The service is working towards accreditation against statutory standards set by the Forensic Science Regulator.