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Oxford University Hospitals NHS Foundation Trust
About
The Oxford University Hospitals NHS Foundation Trust (OUH) is one of the largest acute teaching Trusts in the UK, with a national and international reputation for the excellence of its services and its role in teaching and research.
Find out more about the Trust on their web-site at www.ouh.nhs.uk
Watch how OUH goes about delivering compassionate excellence on the ouhnhs YouTube channel
Services Administrator
Accepting applications until: 06-Aug-2024 23:59
Vacancy status: Open
Accepting applications until: 06-Aug-2024 23:59
Key details
Location
- Site
- Oxford Centre for Enablement, Nuffield Orthopaedic Centre
- Address
- Windmill Road
- Town
- Headington, Oxford
- Postcode
- OX3 7HE
- Major / Minor Region
- Oxfordshire
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
Salary
- Salary
- £22,816 - £24,336 per annum pro rata
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 3)
Specialty
- Main area
- Rehabilitation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.
The Trust comprises of four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Many of our recruitment programmes use Value Based Interviewing to identify those who have the skills we seek, who share our values and who are able to deliver compassionate excellence from the outset. We know that this makes a significant difference to your job satisfaction and above all the outcomes and experience of our patients and their families. For more information about our Values and Value Based Interviewing please visit www.ouh.nhs.uk/about/vision-and-values
Job overview
Job purpose:
- To provide comprehensive and efficient administrative service to the clinical teams within the Neurorehabilitation Service.
- To provide comprehensive administrative support in developing and organising training and
education programmes associated with the OCE.
- To be responsible for the collation and input of data for the UK specialist Rehabilitation Outcomes Collaborative (UKROC), a national database for collating case episodes for inpatient rehabilitation.
General -
- Must at all times carry out these duties and responsibilities with due regard to the Trust’s Equal Opportunities Policy and is expected to promote and implement the Trust’s Equal Opportunities Policy.
- Must at all times respect patient confidentiality and in particular the confidentiality of electronically stored personal data.
- Must be aware of individual’s responsibilities under the Health and Safety at Work Act and identify and report any untoward incident or accident or potentially hazardous environment.
- Is required to familiarise him/herself with and comply with the Trust’s policies and procedures.
- Is required to attend relevant training courses and appropriate Trust and departmental meetings.
Advert
An opportunity has arisen for a motivated and dedicated Services Administrator to provide comprehensive administrative support in developing and organising training and education programmes associated with the OCE. The post holder will also be responsible for the collation and input of data for the UK specialist Rehabilitation Outcomes Collaborative (UKROC), a national database for collating case episodes for inpatient rehabilitation. This role will also provide comprehensive administrative support to the clinical teams within the Neurorehabilitation Service.
Excellent computer literacy is important especially in using Microsoft Office applications. Previous experience of using the Electronic Patient Record (EPR) or NHS IT systems would be advantageous, although full training will be offered. Excellent team working and prioritisation skills are crucial with attention to detail. Previous experience of working in the NHS would be helpful but not mandatory. You should have the ability to use your own initiative to manage the competing and conflicting demands that this joint role will bring.
For an informal discussion please contact Alison Price, Patient Pathway Coordinator on 01865 737205 or email [email protected] or alternatively [email protected] Patient Support Manager on 01865 227665
Working for our organisation
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research. Find out more here www.ouh.nhs.uk
The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community. We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence. These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.
Detailed job description and main responsibilities
Job purpose:
- To provide comprehensive and efficient administrative service to the clinical teams within the Neurorehabilitation Service.
- To support the Oxfordshire Wheelchair Services with referrals received and other tasks as per capacity.
- To provide comprehensive administrative support in developing and organising training and education programmes associated with the OCE.
To be responsible for the collation and input of data for the UK specialist Rehabilitation Outcomes Collaborative (UKROC), a national database for collating case episodes for inpatient rehabilitation.
Principle Duties / Responsibilities
- To provide administrative support to all inpatient and outpatient neurorehabilitation clinical teams within the OCE
- To be responsible for the administrative tasks surrounding the organisation of all courses run by the Oxford Centre for Enablement, including processing applications, submitting invoice authorities and financial requests.
- Providing support for the courses when they are running by replenishing refreshments, dealing with ICT/technical problems, dealing with queries, and producing course materials and certificates.
- To ensure that all information for the UKROC dataset database is entered efficiently and in an organised manner, adhering to strict monthly deadlines. To be responsible for the collation of this data to ensure that all information is correct and up to date.
- The post holder will be responsible for covering the role of the receptionist in their absence.
- To use a variety of hospital booking systems and databases.
- To perform general office duties, such as sorting post, distribution of administrative stock, etc.
- To work flexibly, providing cover for other administration departments within the OCE as required
- Handle telephone calls, answerphone messages and emails from patients, healthcare professionals and other members of the public. Resolve any queries that may arise and update the relevant information systems taking appropriate action.
- Demonstrate a calm confident telephone manner and be able to relay information to those where there may be communication difficulties.
- To undertake any other duties required by arrangement with your line managers.
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues and of course our patients from the virus when working in our healthcare settings. Whilst COVID-19 vaccination is not a condition of employment , we do encourage our staff to get vaccinated. If you are unvaccinated there is helpful advice and information at Oxfordshire County Council Website where you can also find out more about how to access vaccination.
Nursing and Midwifery: For candidates applying from outside the UK: Please be advised that we work in partnership with Envertiz who will be managing your recruitment therefore by applying you are consenting to us passing your contact details and application to Envertiz so they can manage your recruitment and on-boarding. If you do not consent to this, please do not apply.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply. This statement does not apply to Medical staff or Executive Appointments.
Referencing: When providing employment reference details please provide correct work related email addresses so references can be sought promptly when we are looking to progress your application. Your first referee will need to be your line manager, supervisor or clinical lead from your current or most recent post or place of study. Please note that if you have previously worked for the Trust we will require a reference from your last Manager, this information is essential if your offer of employment is to be confirmed.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks. (Please note that shortlisting times vary when applying for a Medical position within the Trust). The majority of correspondence will be via the e-recruitment system; therefore you should check your emails regularly including junk mail folders in web-based email products.
No unsolicited recruitment agency telephone calls or emails.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Person specification
criteria
Essential criteria
- Education - Good general education (to include GCSE English Language)
- Literate, numerate and articulate
- Database/spreadsheet skills
- Experience and Skills - Previous administration experience
- Up to date experience of MS windows, MS office, excel, power point and access (or equivalent)
- Good communication skills
- Ability to prioritise
- Ability to work under pressure
- Ability to work with minimal supervision and use own initiative.
- Ability to handle confidential and sensitive information
- Specific Aptitude & Abilities - Reliable and organised
- Methodical, conscientious
- Alphabetic and numeric filing skills
- Accurate attention to detail
- Flexible approach to work
- Willing to undergo further training as appropriate
- Interpersonal skills Communications skills - Excellent verbal and written communication skills
- Excellent telephone manner
- Ability to communicate with a wide range of people, including the public and work colleagues at all levels Flexible approach to working
- Work well within a team.
- Flexible and adaptable approach to rapidly changing priorities and a variety of tasks
Desirable criteria
- Education - ICT Qualification
- Experience and Skills - Experience of working in the NHS
- EPR Knowledge
- Specific Aptitude & Abilities - Ability to form good working relationships and encourage team working
- Interpersonal skills Communications skills - Able to communicate with a wide range of people
Further details / informal visits contact
- Name
- Alison Price
- Job title
- Patient Pathway Co-ordinator
- Email address
- [email protected]
- Telephone number
- 01865 737205
- Additional information
Kashy Mendiratta, Patient Support Manager on 01865 227665 or email [email protected]
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