Trac proudly powers the recruitment for
NHS Business Services Authority
About
The NHSBSA values and respects the diversity of its employees, and aims to recruit a workforce which reflects our diverse communities. We welcome applications irrespective of people’s age, disability, gender, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances.
We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including an invitation to the first stage of the selection process and consideration of reasonable adjustments for people who have a disability.
The NHSBSA will not normally re-engage a former employee in any capacity including in a self-employed/consultancy capacity; through an agency; in a temporary or permanent post or to a supply list, for a period of 12 months after the redundancy date.
DDaT People Manager
Closed for applications on: 15-May-2024 08:17
Vacancy status: Closed
Closed for applications on: 15-May-2024 08:17
Key details
Location
- Site
- Stella House or Bridge House
- Address
- Goldcrest way, Newburn Riverside
- Town
- Newcastle Upon Tyne
- Postcode
- NE15 8NY
- Major / Minor Region
- Tyne and Wear
Contract type & working pattern
- Contract
- Permanent
- Hours
- Full time
- Flexible working
Salary
- Salary
- £43,742 - £50,056 per annum
- Salary period
- Yearly
- Grade
- (NHS AfC: Band 7)
Specialty
- Main area
- DDaT People Manager
Job overview
Leading and managing a team of Data Scientists in a matrix management model to develop and support a range of products and services, demonstrating a range of leadership skills in managing, developing and supporting people, processes and activities. Instill professional and customer centric approaches to deliver a variety of change initiatives, projects and programmes of work, as well as reactively dealing with incidents swiftly and effectively so you can enable our journey to become a multi sourcing business.
Working with the Professional Data leads as well as wider stakeholders to ensure that staff from different professional disciplines to your own has the peer support from their community of practice as well as within their line management team.
Be an active member of the department, working under general direction and within a clear framework of accountability you will exercise substantial personal responsibility and autonomy to plan one or more teams’ workloads to meet objectives and delivery timeframes.
What do we offer?
- 27 days leave (increasing with length of service) plus 8 bank holidays
- Flexible working (we are happy to discuss options such as compressed hours)
- Flexi time
- Hybrid working model (we are currently working largely remotely)
- Career development
- Active wellbeing and inclusion networks
- Excellent pension
- NHS Car lease scheme
- Access to a wide range of benefits and high street discounts!
Advert
You will be an active member of the department, with occasional travel to other locations. Working under general direction and within a clear framework of accountability you will exercise substantial personal responsibility and autonomy to plan one or more teams’ workloads to meet objectives and delivery timeframes.
Demonstrating excellent communication skills, influencing across multiple groups of people including customers, suppliers and partners you will form a deep understanding of wider customer and organisational needs, participating in both internal and external activities in line with your specialism to keep your skills up to date. With a clear ability to rationalise complex technical information, you will transform this information, making it understandable for others to work with.
Engaging with stakeholders, you will facilitate and foster collaborative approaches, prioritise requirements and optimise resource utilisation, demonstrating a creative and innovative approach and advising on a number of standards, methods, tools and applications, so that the optimum approaches, standards and solutions are delivered to meet organisational objectives.
Working for our organisation
Here at the NHS Business Services Authority (NHSBSA), what we do matters.
We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we take pride in being part of something so meaningful, that touches millions of lives.
Just as we design our services around the needs of our customers, we place our people at the heart of our organisation. That’s why when you join us, you’ll be empowered and given the right support to help your career grow.
As one of the UK’s Best Big Companies to work for, we’re all connected to our values: Collaborative, Adventurous, Reliable and Energetic. We care about our people, our purpose, and your progress.
We strive to offer a fantastic colleague experience, where every voice is heard, and every colleague is supported and respected. Wellbeing, diversity and inclusion is at the centre of this, so when you join us, you can connect with our Lived Experience Networks who help us to bring our authentic selves to work.
We welcome applications from people of all backgrounds and circumstances. We are committed and proud to be a flexible employer and will endeavour to offer a working pattern that suits you wherever possible, whether that be hybrid working, flexible hours, job sharing and more.
Ready to join us on our journey to be a catalyst for better health? Apply today and see where the NHSBSA can take you.
We are people connected to care.
Detailed job description and main responsibilities
In this role, you are accountable for:
Specialist skills:
- Prioritising and managing a number of requirements across a range of skills and technologies, people and processes.
- Contributing and creating business cases, including estimating resources, budgets and timescales.
- Providing strong leadership to manage support issues and major incidents, whilst delivering a variety of sized change initiatives, and projects.
- Implementing processes that manage application lifecycles, from implementing new services, modernising existing services and technologies, and retiring/replacing old products, services and technologies.
- Managing a number of conflicting priorities, with multiple development and technologies, dealing the management of day to day activities and general management of staff within multi-disciplinary teams.
- Driving the identification, prioritisation and implementation of improvements and efficiencies, thereby ensuring that the organisation derives maximum value from services.
Staff Management:
- The management of day to day activities and general management of staff within multi-disciplinary teams.
- Enabling the performance of others, including objectives setting fully aligned to departmental and organisational objectives and goals, and the development and motivation of staff to achieve them.
- Conducting meaningful appraisals and 1-1s, identifying and meeting development needs, implementing, monitoring, evaluating and reporting on the impact and success of implemented training plans. Advises individuals on career paths and encourages pro-active development of skills and capabilities. Sets performance targets and monitors progress against agreed quality and performance criteria.
- Receive and act upon and where possible resolve a range of escalations including staffing, disciplinary procedures, resourcing business and technical, to secure satisfactory outcomes. Where unable to resolve, providing sufficient detail, escalate to the appropriate levels within the organisations, within agreed policies, procedures and processes to ensure appropriate resolution.
- Undertake recruitment and selection in line with organisational processes, and participate in the implementation and delivery of initiatives to secure suitable resources, increase skills levels and develop talent pools to meet the changing needs of the business landscape.
- Provide feedback to support and encourage teams and individuals to develop thinking and independently work through issues, to reach solutions based outcomes. Leading by example by seeking, providing and implementing individual feedback to improve ways of working and own performance.
Knowledge Management
- Keeping abreast of technological and maintain an excellent understanding of the use of technology in delivering business objectives.
- Maintains an in-depth knowledge of application(s) residing within BSA business streams providing specialist advice where necessary.
- Identify and support opportunities for the team to further develop their skills to meet the changing needs of the business Taking ownership for decision making within own area, seeking support and feedback to develop well thought out solutions, processes and work as required, and in conjunction with agreed procedures.
- Maintain own knowledge and expertise at the forefront of sector knowledge. Investigate research and development to support future business needs. Develop an understanding of emerging technologies and business opportunities.
Financial Management
- Responsibility for contributing to budget management processes in accordance with NHSBSA’s policies, standing orders, financial regulations and legislative requirements.
- Monitoring budget spend and resource estimates against projects, and change initiatives.
Relationship Management
- Identify opportunities, engaging and fostering relationships and partnership working within the organisation, and with third parties, to identify and deliver value to the organisation.
- Implements stakeholder engagement/ communications plans, such as handling of complaints; problems and issues; managing resolutions; corrective actions and lessons learned; collection and dissemination of relevant information. Uses feedback from customers and stakeholders to help measure effectiveness of stakeholder management.
- Working collaboratively with Professional Leads to identify, implement and support team and individual development.
Information Management
- Implement, monitor and report on a number of areas including agreed service levels, KPI's and standards within team, reviewing individual and team performances including outputs from appraisals, development needs, and trends are identified, and anomalies understood and reports generated and delivered to agreed frequency, methods and processes.
- Monitoring, reviewing accuracy and authorising a number of activities including financial claims leave requests and timesheet submissions at both team and individual level to both assure accuracy and to inform forward planning and resource management. Delivery Management
- Managing staff workload and completing own assigned tasks, to a high quality and within agreed timelines. Delivering continuous improvements to enhance own and business areas.
- Preparing plans to enable the delivery and management of projects and programmes undertaken by the team. Providing operational direction in the preparation of plans to deliver systems and service across the organisation.
- Manage and implement approaches strategies, standards, practices and policies across the team, ensuring and monitoring the timely delivery of business objectives within budget through the management of projects and programmes.
- Participating in procurement processes. Reviewing functional requirements and providing non-functional requirements to ensure the overall needs of the business are met.
In addition to the above accountabilities, as post holder you are expected to:
Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.
Demonstrate NHSBSA values and core capabilities in all aspects of your work.
Encourage an environment where your own and colleagues’ safety and well-being is promoted.
Contribute to a culture which values diversity and inclusion.
Follow NHSBSA policies, procedures, and protocols as they apply to your role.
Working relationships
Responsible to: DDaT People Lead
Responsible for: Team Members / DDaT colleagues
Key relationships and connections:
Professional Leads
Delivery Managers
DDat SMT
Recruitment partners
Support teams within the NHSBSA including People, Talent Acquisition and Comms
Person specification
Personal Qualities, Knowledge and Skills
Essential criteria
- • Business change, rationalisation and transformation.
- • Evaluation of data from multiple sources to inform decision making.
- • Planning and organisational skills across a broad range of activities to support the delivery of project planning and resource management.
- • Communicating and negotiating with internal and external bodies, suppliers and organisations to reach satisfactory outcomes for the organisation.
- • On-going professional development.
Desirable criteria
- • A strong understanding of relevant frameworks and methods relevant to the role, such as Agile and Waterfall Project Management delivery methodologies
- • Knowledge of IT systems, infrastructure, cloud and managed services.
Experience
Essential criteria
- • Ongoing and continuous professional development.
- • Engaging and building relationships with a range of stakeholders to support delivery of business outcomes.
- • Leading and managing staff with a range of skills and experience to deliver organisational goals and objectives.
- • Engaging and building relationships with a range of stakeholders to support delivery of business outcomes.
- • Working within a variety of development and support environments, technologies, and skills.
- • Developing capabilities within multidisciplinary teams and at individual levels.
- • Delivering difficult messages in challenging circumstances and providing honest and constructive feedback to support the ongoing development of skills and talent.
Desirable criteria
- • Open source and cloud technologies and their sourcing.
Qualifications
Essential criteria
- • Degree calibre with relevant in-depth knowledge of the subject matter OR
- • Relevant demonstrable experience of the subject matter
Further details / informal visits contact
- Name
- Amanda Parry
- Job title
- DDAT People Lead
- Email address
- [email protected]
No longer accepting applications
Sorry, this vacancy is no longer accepting applications.
You can search for similar jobs on the employer's job board, or visit our national jobs board Health Jobs UK.